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- Tasks: Manage customer inquiries, orders, and provide professional support daily.
- Company: Join a world-renowned international business with a luxury office in Hemel Hempstead.
- Benefits: Enjoy hybrid working, free parking, and a competitive salary of £25K - £30K.
- Why this job: Be part of a company that offers life-changing products and values customer satisfaction.
- Qualifications: Previous office experience and strong Excel skills are highly desired.
- Other info: This is a 12-month fixed-term contract; ensure commutability to Hemel Hempstead.
We're now recruiting for a world-renowned international business that provide life-changing and saving products and services; a huge name within their sector and with a head office based here in Hemel Hempstead in their luxury and recently renovated offices. We are looking for a Customer Service Administrator to join the company on a 12-month fixed-term basis. As part of this role, you will be responsible for managing customer inquiries, orders, emails and phone calls as well as much more. Ideally we are looking for someone with previous office-based experience, someone with an analytical mindset who has strong excel skills would be highly desired too! Hybrid working is fully embraced with this company, you'd be working full time hours, Monday to Friday, with weekly office presence required. The offices are based in the Maylands area of Hemel Hempstead (Free parking on site), so before applying please do ensure this is commutable for you. Please note this role is a 12-month fixed-term contract so please consider this when applying. The salary for this role is paying between £25K – £30K. There are plenty of benefits that really make this company stand out too, so be sure to ask us more on that! What to expect day-to-day: Handle incoming calls and provide professional support to clients. Respond promptly to customer inquiries, including order details, delivery status, and return requests. Process specialised orders. Support the central order processing team with any questions or issues. Resolve customer disputes efficiently and fairly. Contribute to ongoing improvements in customer service operations by following established procedures. Ensure a high level of customer satisfaction by delivering prompt, professional, and responsive support. Foster positive customer relationships by addressing concerns effectively.What do we need from you: Previous office-based experience within a customer service/administrative role. Strong excel skills would be highly desired. Excellent interpersonal and communication skills. Highly organised, reliable, and detail oriented. Adaptable and open to change. Able to take initiative and solve problems effectively. Previous experience using SAP/Salesforce would be desirable.Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Customer Service Administrator - 12 month FTC employer: Think Specialist Recruitment
Contact Detail:
Think Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - 12 month FTC
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what they offer will help you answer customer inquiries more effectively and demonstrate your genuine interest in the role during the interview.
✨Tip Number 2
Brush up on your Excel skills! Since strong Excel skills are highly desired, consider taking a quick online course or practicing common functions and formulas to showcase your proficiency.
✨Tip Number 3
Prepare examples of how you've handled customer inquiries or disputes in the past. Being able to share specific instances where you resolved issues or improved customer satisfaction will set you apart from other candidates.
✨Tip Number 4
Research the company culture and values. Understanding their approach to customer service and how they foster positive relationships can help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Customer Service Administrator - 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous office-based experience, particularly in customer service or administrative roles. Emphasize your strong Excel skills and any relevant software experience, such as SAP or Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your analytical mindset and problem-solving abilities. Mention specific examples of how you've handled customer inquiries or resolved disputes in the past to demonstrate your suitability for the role.
Highlight Interpersonal Skills: In both your CV and cover letter, emphasize your excellent interpersonal and communication skills. Provide examples of how you've fostered positive customer relationships and contributed to customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Think Specialist Recruitment
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you successfully resolved customer inquiries or disputes, as this will demonstrate your ability to handle similar situations in the new role.
✨Demonstrate Your Excel Proficiency
Since strong Excel skills are highly desired, be ready to talk about your experience with Excel. Mention any specific functions or tools you are familiar with, and if possible, provide examples of how you've used Excel to improve efficiency in past roles.
✨Emphasize Your Organizational Skills
The role requires a highly organized individual. Prepare to discuss how you manage your time and prioritize tasks effectively. You could share techniques you use to stay organized, such as to-do lists or project management tools.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
