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For Companies At a Glance
- Tasks: Develop maintenance strategies and support pricing for commercial opportunities.
- Company: Join Caterpillar, a global leader in construction and mining equipment.
- Benefits: Enjoy 27 days annual leave, flexible benefits, and a competitive salary.
- Why this job: Be part of a team that drives innovation and builds sustainable communities.
- Qualifications: Strong communication skills and a degree in Engineering, Business, or related fields.
- Other info: Opportunity for travel and growth within a Fortune 100 company.
The predicted salary is between 40000 - 50000 £ per year.
Career Area:
Sales
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you\’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don\’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar’s Sales Support Consultant within the Job Site Solutions (JSS) Business Process Support Team will be focused on the development of region-specific maintenance & repair (M&R) strategies and pricing for JSS commercial opportunities. Additionally, the Sales Support Consultant will support integrated solution pricing and contract drafting for Customers and Cat Dealers in Europe, Africa, Eurasia, and the Middle East.
As a member of the JSS Sales Support team, you will need to have a growth mindset, promote continuous improvement, and help build a defect-free culture. We have a fabulous team that does some of the most exciting work at Caterpillar, and we can’t wait for you to join the team!
What you will do:
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Develop maintenance strategy and M&R hourly rates for JSS opportunities identified by the commercial team
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Support customer-specific asset management strategies for rebuild, repair, or replacement decisions
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Support component life strategies based on site application severity
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Collaborate with JSS commercial and legal teams to ensure contracts are accurately drafted and legally approved
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Collaborate with Cat Dealers and JSS Fleet Managers to audit the financial status of M&R contract commitments
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Maintain and develop Standard Work for regional pricing, contract drafting, and invoicing processes
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Support the growth of the JSS business model into new countries by collaborating with local accounting and legal teams
What You’ll Bring to the Role:
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Strong Communication Skills – You are confident in both written and verbal communication, able to collaborate effectively across teams and with external partners.
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Customer Focus: Demonstrates a deep understanding of customer needs and expectations, using this insight to guide business decisions and deliver tailored solutions that enhance customer satisfaction and long-term value.
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Exceptional Time Management – You thrive in dynamic environments, juggling multiple priorities while staying organised and focused.
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Industry Experience – You have hands-on experience in heavy industry service operations, bringing valuable insight and practical knowledge to the team.
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Data Management Proficiency – You are comfortable working with data, using it to inform decisions and drive operational efficiency.
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Adaptability & Creativity – You embrace change, adapt quickly and make informed decisions under pressure , and bring innovative solutions to complex challenges.
Preferred Qualifications:
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Degree in Engineering, Business, Marketing, or a related technical field.
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Strong Interpersonal Skills – You build relationships with ease and are comfortable engaging with Caterpillar and Dealer leadership, as well as cross-functional teams.
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Experience in Dealer-Facing Roles – Prior exposure to Caterpillar dealer environments is a strong advantage.
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Familiarity with Caterpillar Systems – Understanding of Caterpillar service tools and systems will help you hit the ground running.
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Demonstrated experience using M&R rate development tools such as Calculator Web, Service Option Collaborator, AMT, and related systems and methods.
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Proven background in drafting and finalising contracts, ensuring compliance and alignment with organisational standards.
Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.
Job Title: Sales Support Consultant
Salary: £47,500-£57,500 depending on experience
Benefits: 27 days annual leave + bank holidays, Up to 10% bonus, Flexible Buy in Benefits such as Private Medical, Healthcare, Vison & Dental schemes, Green Car Scheme and more, Share Scheme (50% Company Matched), Contributory Pension Scheme (Contribution double by Company up to 10%), Free Car Parking, Caterpillar Advantage website
Location: Solihull- office based when not travelling
Contract: Permanent
Travel: Up to 20% travel required including Europe and USA
Job Reference: R0000314845
What will Caterpillar do for you?
From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.
About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For the past 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Posting Dates:
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.
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Sales Support Consultant employer: Caterpillar Financial Services Corporation
Contact Detail:
Caterpillar Financial Services Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Consultant
✨Tip Number 1
Familiarise yourself with Caterpillar's products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Network with current or former employees of Caterpillar, especially those in sales or support roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your experience with data management and customer-focused strategies. Be ready to share specific examples of how you've used data to drive decisions or improve customer satisfaction in previous roles.
✨Tip Number 4
Showcase your adaptability and problem-solving skills during any interactions with the recruitment team. Caterpillar values innovative solutions, so be prepared to discuss how you've tackled challenges in dynamic environments.
We think you need these skills to ace Sales Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Support Consultant role. Emphasise your communication skills, customer focus, and any industry experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Caterpillar's mission and values. Mention specific examples of how your background in heavy industry service operations can contribute to their goals.
Highlight Data Management Skills: Since the role requires data management proficiency, include any relevant experience you have with data analysis or tools. This will demonstrate your ability to inform decisions and drive operational efficiency.
Showcase Adaptability and Creativity: In your application, provide examples of how you've adapted to change and brought innovative solutions to challenges in previous roles. This aligns well with the qualities Caterpillar is looking for in a candidate.
How to prepare for a job interview at Caterpillar Financial Services Corporation
✨Showcase Your Communication Skills
As a Sales Support Consultant, strong communication is key. Be prepared to demonstrate your ability to articulate ideas clearly and collaborate effectively with various teams. Use examples from your past experiences where you successfully communicated complex information.
✨Understand Customer Needs
Caterpillar values a deep understanding of customer expectations. Research the company’s customer base and think about how you can tailor solutions to meet their needs. During the interview, share insights on how you’ve previously enhanced customer satisfaction.
✨Demonstrate Time Management Skills
In a dynamic role like this, showcasing your time management abilities is crucial. Prepare to discuss how you prioritise tasks and manage multiple projects simultaneously. Consider sharing specific tools or methods you use to stay organised.
✨Familiarise Yourself with Caterpillar Systems
Having knowledge of Caterpillar's service tools and systems will give you an edge. If you have experience with M&R rate development tools or similar systems, be sure to mention it. This shows that you’re ready to hit the ground running.
