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- Tasks: Support customer care operations and ensure timely order processing.
- Company: Join Novartis, a leading global pharmaceuticals company committed to inclusivity.
- Benefits: Enjoy competitive salary, annual bonus, flexible working, and health insurance.
- Why this job: Be part of a mission to improve lives through innovative medicine and teamwork.
- Qualifications: G/CSE/O Level in Maths & English; strong communication and Excel skills required.
- Other info: No visa sponsorship available; ideal for those seeking entry-level experience.
The predicted salary is between 28800 - 48000 £ per year.
Job Description
This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Summary About the role:
We are seeking an entry level Customer Care Coordinator who will oversee providing comprehensive support throughout the entire Order to Cash process and related duties for all customers of Novartis Pharmaceuticals UK. You will ensure that all service levels and compliance requirements are consistently met and adhered to. About the Role Key Responsibilities:
- To support customer care standard order fulfilment operations in accordance with Novartis Standard Terms and Conditions and UK pharmaceutical legislation, as directed by the Commercial Operations Manager
- Responsible for ensuring allocated tasks are delivered to the agreed standards and that all relevant KPI's and service level agreements are met
- To ensure the integrity of financial, regulatory and quality controls.
- Process all Sales Orders to agreed standard of accuracy
- Work closely with the Demand Managers to contribute to the process of managing stock availability
- Manage emergency/same day deliveries, communicating with the Third Party Logistics providers and customers to ensure deliveries are on time
- Communicate and become the central point of contact for customers on matters regarding their orders to ensure that orders are processed in an accurate and timely fashion
- Support the customer care team as required resolving customer order issues
- Provide support and cover to colleagues when workload and priorities within the team when and where required, respect shifts times and flexible working
Essential Requirements:
- G/CSE/O Level pass grade in Mathematics & English
- Very good communication skills, both written and verbal
- Excellent interpersonal skills
- Strong listening abilities
- Proficient in Excel and SAP
- Full and indefinite right to remain and work in the UK (no visa sponsorship / visa renewal provided)
Desirable Requirements:
- Ideally, you have experience of order processing and customer services within a busy and fast-moving environment for a Global company
- Completed an education in either Customer Service or in Business Administration
Why Novartis?
Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
You'll receive: Competitive Salary; Annual Bonus; Pension Scheme; Share Scheme; Health Insurance; 25 Days Annual Leave; Flexible Working Arrangements; Subsidized Dining Facilities; Employee Recognition Scheme; and Learning and Development Opportunities.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
#LI-DNI
Customer Care Coordinator - Entry Level employer: Novartis
Contact Detail:
Novartis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator - Entry Level
✨Tip Number 1
Familiarise yourself with Novartis' values and mission. Understanding their commitment to improving lives will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Brush up on your Excel and SAP skills, as these are essential for the role. Consider taking a quick online course or tutorial to ensure you're comfortable using these tools, which will give you an edge over other candidates.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've successfully resolved issues or improved processes, as this will demonstrate your capability to handle the responsibilities of the Customer Care Coordinator role.
✨Tip Number 4
Network with current or former employees of Novartis through platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Customer Care Coordinator - Entry Level
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential requirements for the Customer Care Coordinator position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Skills: Emphasise your communication skills, proficiency in Excel and SAP, and any experience in customer service or order processing. Use specific examples from your past experiences to demonstrate these skills effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Novartis and how you can contribute to their mission of improving lives through medicine.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Novartis
✨Understand the Order to Cash Process
Familiarise yourself with the Order to Cash process, as this is a key responsibility for the Customer Care Coordinator role. Be prepared to discuss how you would ensure compliance and service levels are met throughout this process.
✨Showcase Your Communication Skills
Since excellent communication skills are essential for this position, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or team members in previous roles or during your education.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to resolve customer issues or manage unexpected challenges. Be ready to share these experiences, highlighting your ability to stay calm under pressure and find effective solutions.
✨Highlight Your Technical Proficiency
As proficiency in Excel and SAP is required, be prepared to discuss your experience with these tools. If possible, mention specific tasks you've completed using them, demonstrating your capability to handle data and order processing efficiently.
