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- Tasks: Engage with customers via webchat to sell health tests and provide tailored solutions.
- Company: Join a global leader in health testing, dedicated to accessible healthcare solutions.
- Benefits: Earn £20,000 - £25,000 plus a £5,000 bonus and enjoy 28 days holiday.
- Why this job: Make a positive impact on people's lives while advancing your career in a supportive environment.
- Qualifications: Experience in webchat sales, strong English skills, and a passion for patient care required.
- Other info: Opportunities for career advancement within 12 to 18 months.
Are you passionate about providing exceptional customer service and making a difference in people's lives? Our client, a global leader in health testing and wellness services, is seeking a dedicated Customer Service Agent to join their team. This role is pivotal in ensuring a seamless and supportive experience for patients through webchat interactions. Salary: £20,000 – £25,000 per annum Additional £5,000 yearly bonus 28 days holiday The Role: As a Customer Service Agent, you will: Engage with customers via webchat to sell health and wellness tests. Address customer needs, answer questions, and offer tailored solutions. Maintain accurate records and verify data. Handle first-line complaints and gather feedback for service improvement. Stay updated on healthcare developments and company updates. Contribute to team and company projects as needed. The Candidate: The ideal Customer Service Agent will have: Proven experience in webchat with a strong sales performance record. Commitment to helping individuals access testing services. Exceptional proficiency in written and spoken English, and other languages. High levels of patient care and compassion. Strong organisational skills and attention to detail. Proficiency in IT applications like Microsoft Word and Excel. Enthusiasm for learning about sexual health and company offerings. The Package: The Customer Service Agent position offers: Annual salary of £20,000 – £25,000 Additional £5,000 yearly bonus 28 days holiday Opportunities for career advancement within 12 to 18 months Our client is a renowned provider of health testing and wellness services, committed to delivering accessible and reliable healthcare solutions. They operate globally, offering high-quality diagnostics through a network of clinics and advanced laboratories. Their mission is to empower individuals to take control of their health in a compassionate and inclusive environment. If you are a motivated individual with a passion for customer service and a desire to make a positive impact, this Customer Service Agent role could be the perfect opportunity for you. Join our client and contribute to improving global health and patient well-being. If you have experience or interest in roles such as Webchat Specialist, Patient Services Executive, Customer Support Representative, Sales Executive, or Healthcare Advisor, this Customer Service Agent position might be an ideal fit for you. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy
Customer Services Agent - Webchat employer: Coburg Banks Limited
Contact Detail:
Coburg Banks Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Agent - Webchat
✨Tip Number 1
Familiarize yourself with the specific health and wellness services offered by our client. Understanding their products will help you engage more effectively with customers during webchat interactions.
✨Tip Number 2
Practice your webchat skills by simulating customer interactions. This will help you become comfortable with addressing customer needs and providing tailored solutions in a fast-paced environment.
✨Tip Number 3
Stay updated on current healthcare developments and trends. This knowledge will not only enhance your conversations with customers but also demonstrate your commitment to the role.
✨Tip Number 4
Showcase your enthusiasm for learning about sexual health and wellness services. This passion can set you apart from other candidates and align with the company's mission of empowering individuals.
We think you need these skills to ace Customer Services Agent - Webchat
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in webchat and customer service. Emphasize any sales performance records and relevant skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to helping individuals. Mention specific examples of how you've provided exceptional service in the past.
Showcase Your Communication Skills: Since the role requires exceptional written and spoken English, ensure your application is free from grammatical errors and clearly communicates your qualifications and enthusiasm for the position.
Highlight Relevant Experience: If you have experience in healthcare or wellness services, make sure to include it. Discuss any familiarity with health testing and your ability to handle customer inquiries effectively.
How to prepare for a job interview at Coburg Banks Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share specific examples of how you've positively impacted customers in previous roles, especially through webchat interactions.
✨Demonstrate Your Sales Skills
Prepare to discuss your sales performance and how you effectively engage customers. Highlight any metrics or achievements that showcase your ability to sell health and wellness tests.
✨Highlight Your Communication Skills
Since this role requires exceptional written and spoken English, practice articulating your thoughts clearly. You might also want to prepare for potential role-play scenarios to demonstrate your communication style.
✨Stay Informed About Healthcare Developments
Research current trends in health testing and wellness services. Being knowledgeable about the industry will not only impress your interviewers but also show your commitment to the role and the company.
