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- Tasks: Engage with customers via webchat, selling health tests and providing tailored solutions.
- Company: Join a global leader in health testing, dedicated to accessible healthcare solutions.
- Benefits: Earn £20,000 - £25,000 plus a £5,000 bonus and enjoy 28 days holiday.
- Why this job: Make a positive impact on people's health while developing your career in a supportive environment.
- Qualifications: Experience in webchat sales, strong English skills, and a passion for patient care required.
- Other info: Opportunities for career advancement within 12 to 18 months.
The predicted salary is between 20000 - 25000 £ per year.
Join to apply for the Customer Services Agent – Webchat role at COBURG BANKS LIMITED
Join to apply for the Customer Services Agent – Webchat role at COBURG BANKS LIMITED
Are you passionate about providing exceptional customer service and making a difference in people\’s lives? Our client, a global leader in health testing and wellness services, is seeking a dedicated Customer Service Agent to join their team. This role is pivotal in ensuring a seamless and supportive experience for patients through webchat interactions.
- Salary: £20,000 – £25,000 per annum
- Additional £5,000 yearly bonus
- 28 days holiday
The Role:As a Customer Service Agent, you will:
- Engage with customers via webchat to sell health and wellness tests.
- Address customer needs, answer questions, and offer tailored solutions.
- Maintain accurate records and verify data.
- Handle first-line complaints and gather feedback for service improvement.
- Stay updated on healthcare developments and company updates.
- Contribute to team and company projects as needed.
The Candidate:The ideal Customer Service Agent will have:
- Proven experience in webchat with a strong sales performance record.
- Commitment to helping individuals access testing services.
- Exceptional proficiency in written and spoken English, and other languages.
- High levels of patient care and compassion.
- Strong organisational skills and attention to detail.
- Proficiency in IT applications like Microsoft Word and Excel.
- Enthusiasm for learning about sexual health and company offerings.
The Package:The Customer Service Agent position offers:
- Annual salary of £20,000 – £25,000
- Additional £5,000 yearly bonus
- 28 days holiday
- Opportunities for career advancement within 12 to 18 months
Our client is a renowned provider of health testing and wellness services, committed to delivering accessible and reliable healthcare solutions. They operate globally, offering high-quality diagnostics through a network of clinics and advanced laboratories. Their mission is to empower individuals to take control of their health in a compassionate and inclusive environment. If you are a motivated individual with a passion for customer service and a desire to make a positive impact, this Customer Service Agent role could be the perfect opportunity for you. Join our client and contribute to improving global health and patient well-being. If you have experience or interest in roles such as Webchat Specialist, Patient Services Executive, Customer Support Representative, Sales Executive, or Healthcare Advisor, this Customer Service Agent position might be an ideal fit for you.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Outsourcing and Offshoring Consulting
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Contact Detail:
Coburg Banks Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Agent - Webchat
✨Tip Number 1
Familiarise yourself with the company's health testing and wellness services. Understanding their offerings will help you engage more effectively with customers during webchat interactions.
✨Tip Number 2
Practice your webchat skills by engaging in mock conversations. This will help you become more comfortable with responding to customer queries quickly and accurately, which is crucial for this role.
✨Tip Number 3
Stay updated on current healthcare trends and developments. Being knowledgeable about the industry will enable you to provide informed responses and tailored solutions to customers.
✨Tip Number 4
Showcase your compassion and patient care skills during any interviews or discussions. Highlighting your commitment to helping individuals access testing services can set you apart from other candidates.
We think you need these skills to ace Customer Services Agent - Webchat
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and webchat interactions. Emphasise any sales performance records and your ability to address customer needs effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to helping individuals. Mention specific examples of how you've made a positive impact in previous roles.
Showcase Your Communication Skills: Since the role requires exceptional written and spoken English, ensure your application is free from errors. Use clear and concise language to demonstrate your communication abilities.
Highlight IT Proficiency: Mention your proficiency in IT applications like Microsoft Word and Excel. If you have experience with any customer service software or webchat platforms, be sure to include that as well.
How to prepare for a job interview at Coburg Banks Limited
✨Showcase Your Webchat Experience
Make sure to highlight your previous experience with webchat platforms. Discuss specific instances where you successfully engaged customers and resolved their queries, as this role heavily relies on effective communication through text.
✨Demonstrate Compassion and Care
Since the role involves assisting patients, it's crucial to convey your ability to empathise and provide compassionate support. Share examples of how you've helped customers in sensitive situations, showcasing your commitment to patient care.
✨Prepare for Sales Scenarios
Be ready to discuss your sales performance and strategies. Prepare to answer questions about how you would approach selling health and wellness tests, and think of ways to tailor solutions to meet customer needs.
✨Stay Informed About Healthcare Trends
Research current trends in health testing and wellness services. Being knowledgeable about the industry will not only impress your interviewers but also demonstrate your enthusiasm for the role and the company's mission.
