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For Companies At a Glance
- Tasks: Lead the delivery of top-notch services and ensure customer satisfaction daily.
- Company: Join a dynamic team focused on high-quality service and customer delight.
- Benefits: Enjoy flexible working options and a range of corporate perks.
- Why this job: Be part of a culture that values excellence and customer happiness.
- Qualifications: No specific qualifications required; just a passion for service and teamwork.
- Other info: This role is perfect for those looking to make a real impact in customer service.
The predicted salary is between 43200 - 72000 £ per year.
Life on the team
- Youll be part of the Delivery Leadership team for multiple accounts reporting to a Delivery Lead.
- Youll have clear areas of responsibility that may vary from time to time.
- Youll lead a virtual (matrix) delivery organisation.
- Youre likely to have a role within the customers IT teams. Where we operate in an ecosystem of suppliers you will have stakeholders within those suppliers to work with.
- Youll also form part of a wider community of Customer Delivery Managers and will have the opportunity to actively contribute to wider in-country Delivery initiatives.
How youll be measured:
- Youll have clear targets which will be set and discussed regularly. These will include objective measures of Customer Satisfaction, delivery quality and financial cost performance.
What youll need
Youll need to know:
- Youll be a proven practitioner in IT Service Management.
- Youre likely trained in ITIL, at least to Foundation status.
- Youll know that its not all about ITIL.
- Youll be able to show that you understand how IT services fit in a customers business and how we as a service provider can add value.
Youll need to be:
- Motivated to succeed as a Team Youll know that success is about how teams work together, both within Computacenter and the customer. Youll do all you can to remove organisational boundaries using a One Customer One Team approach.
- Collaborative Youll openly share ideas with colleagues across Computacenter and youll contribute to initiatives that improve our organisation outside of your account.
- Inclusive Youll be aware of and sensitive to both unconscious bias and cultural difference and role model a positive approach to building an inclusive working environment.
- Inspiring Its likely that you will lead other people, most of whom aspire to develop their careers into more senior roles. Youll be a role model to them and support them in their growth.
- Creative Youll be able to come up with solutions to do better for our customers, for our company and ideally for both at the same time!
- Curious Youll want to get to the root of issues, asking the five whys (Six Sigma) and using both data to understand and improve performance.
- Able to tell a story Youll be able to credibly present your service performance and improvement ideas to different audiences, talking at an appropriate level of detail.
- Advocate Value Youll play an active role in the adoption & use of the Customer Value Framework, continually improving and adding value to Computacenter services delivered to the customer.
Customer Delivery Manager employer: COMPUTACENTER (UK) LIMITED
Contact Detail:
COMPUTACENTER (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Manager
✨Tip Number 1
Familiarise yourself with our services and customer satisfaction metrics. Understanding what drives our success will help you demonstrate your alignment with our goals during discussions.
✨Tip Number 2
Network with current employees in similar roles. Engaging with them can provide insights into the day-to-day responsibilities and challenges, which will prepare you for potential interview questions.
✨Tip Number 3
Showcase your problem-solving skills. As a Customer Delivery Manager, you'll need to address issues proactively, so be ready to discuss examples of how you've successfully managed customer expectations in the past.
✨Tip Number 4
Research our company culture and values. Being able to articulate how your personal values align with ours can set you apart and demonstrate your commitment to contributing positively to our team.
We think you need these skills to ace Customer Delivery Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Customer Delivery Manager position. Understand the key responsibilities and skills required, such as driving high-quality services and ensuring customer satisfaction.
Tailor Your CV: Customise your CV to highlight relevant experience in service delivery and customer management. Use specific examples that demonstrate your ability to deliver high-quality services and delight customers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the role. Mention how your previous experiences align with the responsibilities of the Customer Delivery Manager and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your documents are well-structured and professional.
How to prepare for a job interview at COMPUTACENTER (UK) LIMITED
✨Understand the Role
Make sure you have a clear understanding of what a Customer Delivery Manager does. Familiarise yourself with the responsibilities mentioned in the job description, such as driving high-quality services and ensuring customer satisfaction.
✨Showcase Your Experience
Prepare to discuss your previous experiences that relate to service delivery and customer management. Highlight specific examples where you successfully improved customer satisfaction or delivered high-quality services.
✨Demonstrate Communication Skills
As a central point of contact, strong communication skills are essential. Be ready to explain how you effectively communicate with customers and team members, and provide examples of how you've resolved conflicts or managed expectations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer delivery and service management. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
