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For Companies At a Glance
- Tasks: Assist customers with queries via phone and email, promoting self-service options.
- Company: Radius provides innovative fleet and connectivity solutions for businesses globally.
- Benefits: Enjoy perks like a competitive salary, wellness programmes, free breakfast, and a modern office environment.
- Why this job: Join a fast-growing company that values inclusivity, innovation, and personal development.
- Qualifications: Good communication skills and basic Microsoft Office knowledge are essential.
- Other info: Work in a vibrant Crewe office with gym facilities and a friendly culture.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
Job Description
The Radius Telematics Operations department are seeking a skilled and customer-focused individual to join our team as a Customer Service Advisor in the field of Telematics. As a Customer Service Advisor, you will play a vital role in providing exceptional support to our customers, ensuring their satisfaction and resolving any issues they may encounter.
Your Responsibilities Day To Day Will Be…
- Provide outstanding customer service and support across various channels, including inbound calls, webchats, emails, and tickets.
- Engage with customers professionally and empathetically, actively listening to their concerns and providing effective solutions.
- Troubleshoot and resolve customer enquiries, 1st line technical issues, and service-related problems in a timely manner
- Demonstrate in-depth knowledge of Telematics systems, including hardware, software, and associated technologies.
- Educate customers on the functionalities and benefits of Telematics products to enhance their understanding and usage.
- Collaborate with cross-functional teams, such as technical support and implementations, to address complex customer issues and ensure their resolution.
- Maintain accurate and detailed records of customer interactions and transactions in our CRM system.
- Escalate critical issues to the appropriate departments and follow up to ensure timely resolution.
- Stay up-to-date with industry trends, telematics advancements, and product updates to provide accurate and relevant information to customers.
- Identify opportunities for process improvement and contribute to the enhancement of customer service procedures.
Qualifications
- Proven experience in a customer service role, preferably in the Telematics or automotive industry.
- FCA experience would be beneficial but not essential.
- Strong communication skills, with the ability to articulate complex technical concepts in a clear and concise manner.
- Proficiency in working across multiple platforms such as inbound calls, webchats, emails, and tickets.
- Excellent problem-solving skills, with the ability to think analytically and provide effective solutions.
- Outstanding interpersonal skills, with the ability to build rapport and establish positive relationships with customers.
- Detail-oriented mindset, with strong organisational and multitasking abilities.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
- A team player & can-do attitude.
- Strong attention to detail and consistent accuracy.
- Good knowledge of Microsoft Office Products.
- Good standard of literacy in written English.
Additional Information
Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.
Our Benefits
- 25 days holiday + bank holidays
- Annual salary review
- Pension plan
- Life assurance
- Employee fuel card scheme
- Electric Vehicle salary sacrifice scheme
- Employee assistance programme
- 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
- Time off for fertility treatment and in the event of pregnancy loss
- ‘Cycle to work’ scheme
And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment.
Still Curious?
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note To Recruitment Agencies
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
Customer Service Advisor employer: Radius
Contact Detail:
Radius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Radius's products and services, especially their fuel card solutions. Understanding the specifics of what they offer will help you answer customer queries more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. This will prepare you for the types of inquiries you might receive and help you develop a confident telephone manner, which is crucial for this position.
✨Tip Number 3
Showcase your flexibility and adaptability by being open to feedback during your interactions. Highlighting your willingness to learn and improve can set you apart from other candidates who may not emphasise this trait.
✨Tip Number 4
Research the company culture at Radius and think about how your values align with theirs. Being able to articulate why you want to work in an inclusive and innovative environment will resonate well with the hiring team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Service Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant technical abilities, such as proficiency in Microsoft Office. Use bullet points for clarity and impact.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Radius that appeal to you, and explain how your skills and experiences make you a great fit for their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Radius
✨Know the Company
Before your interview, take some time to research Radius and its services. Understanding their mission and values will help you align your answers with what they are looking for in a Customer Service Advisor.
✨Demonstrate Communication Skills
Since the role involves handling customer queries, practice clear and concise communication. Be prepared to showcase your telephone manner and how you would handle various customer scenarios during the interview.
✨Show Your Initiative
Radius values a proactive approach. Think of examples from your past experiences where you took the initiative to solve a problem or improve a process. This will demonstrate your ability to maintain relationships and implement feedback effectively.
✨Prepare for Common Questions
Anticipate questions related to customer service, such as how you would handle an unhappy customer or promote a product. Practising your responses will help you feel more confident and articulate during the interview.
