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For Companies At a Glance
- Tasks: Provide exceptional customer service and support in a dynamic office environment.
- Company: Join a reputable company known for its commitment to customer satisfaction.
- Benefits: Enjoy a competitive salary with increases after 6 months and a supportive work culture.
- Why this job: This role offers a chance to develop skills while making a real impact on customer experiences.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn.
- Other info: Work Monday to Friday with occasional Saturday shifts, perfect for balancing studies or other commitments.
The predicted salary is between 22880 - 25400 £ per year.
Job Description
AdministratorJob Type: Full-time, PermanentSalary:£22,880 per annum (increases after 6 months)Hours: Monday to Friday,7am to 6pm (8 hours) on a rota basis. 1 in 5 Saturdays – 8am-12pmLocation: Runcorn office basedA amazing opportunity to deliver exceptional customer service for a client of ours at their head office in the Runcorn area. The role requires candidates to deal with both internal and external clients, utilising effective phone skills, technical expertise, and request management.
Collaborate with engineers to facilitate seamless operations and ensure accurate job completion for invoicing.Responsibilities:Handle incoming customer calls and emails to create or discuss work orders.Diagnose and allocate faults efficiently to the appropriate engineer or contract manager.Meet customer service level agreements (SLAs) for timely response to reactive jobs.Maintain accurate technical records to support first-time fixes.Provide regular updates to customers, keeping records of all communications.Coordinate with engineers to optimize job completion.Close jobs accurately for invoicing and create new work orders as needed.Collaborate professionally with cross-functional teams for technical support.Log compliments, complaints, and concerns for prompt resolution.Adhere to rotating shift patterns between 7 am – 6 pm (core hours: 8:30 am – 5 pm) with occasional Saturday shifts from 8 am – 12 pm.In this role, you will have:Strong customer service skills.Proficient in data entry, phone etiquette, general administration, and computer literacy.Demonstrated empathy.Excellent time management and punctuality.Desirable Experience:Previous helpdesk experience.Complaints handling experience.Scheduling experience.Background in electrical/plumbing businesses.Benefits:Holidays: 20 Days (Holiday purchasing options available)Bonus: Team Performance basedGreat team spirit within the businessThis vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.
Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.TPBN1_UKTJ
Administrator employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what drives us at StudySmarter will help you align your answers during any interviews, showcasing that you're not just a fit for the role but also for our culture.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Since this role focuses on delivering exceptional service, think of specific examples where you've gone above and beyond to assist customers or resolve issues.
✨Tip Number 3
Brush up on your organisational skills. As an Administrator, you'll need to manage multiple tasks efficiently. Be ready to share how you prioritise your workload and handle competing deadlines.
✨Tip Number 4
Show enthusiasm for the role and the company. We love candidates who are genuinely excited about the opportunity to work with us. Make sure to express your interest in contributing to our team and helping us achieve our goals.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Administrator position. Tailor your application to highlight how your skills and experiences align with these.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and include specific achievements that demonstrate your capabilities.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention why you are interested in working as an Administrator and how you can contribute to delivering exceptional customer service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Aspire Recruitment
✨Research the Company
Before your interview, take some time to learn about the company and its values. Understanding their mission and how they operate will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Customer Service Scenarios
Since the role involves delivering exceptional customer service, be ready to discuss past experiences where you've successfully handled customer queries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Organisational Skills
As an administrator, strong organisational skills are crucial. Be prepared to discuss how you manage your time and prioritise tasks, especially in a busy environment. You might want to share specific examples of how you've kept things running smoothly in previous roles.
✨Ask Insightful Questions
At the end of the interview, make sure to ask questions that demonstrate your interest in the role and the company. Inquire about team dynamics, training opportunities, or what a typical day looks like for an administrator at their office.
