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- Tasks: Assist customers in finding their perfect sofa or bed while providing exceptional service.
- Company: DFS is a leading furniture retailer dedicated to making homes comfortable and stylish.
- Benefits: Enjoy flexible working hours, allowing you to balance work with school or personal commitments.
- Why this job: Join a supportive team where your passion for helping others makes a real difference.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: This role offers a chance to develop customer service skills in a fun environment.
At DFS, youre not just selling sofas – youre helping people feel at home. Whether its a bed, mattress or a comfy sofa, youll bring your passion for service and help customers feel right seen and heard.
We know life doesnt stop when your shift starts, from school runs, to study time or just needing balance. Thats why we offer flexible working patterns to help you make it all work. If the hours liste…
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Customer Experience Advisor - 20 Hours employer: DFS Furniture Ltd
Contact Detail:
DFS Furniture Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - 20 Hours
✨Tip Number 1
Familiarise yourself with DFS products and services. Understanding the range of sofas, beds, and mattresses will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through networking or during interviews, share specific examples of how you've gone above and beyond to help customers feel valued and heard.
✨Tip Number 3
Research DFS's company culture and values. Being able to articulate how your personal values align with theirs can set you apart and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This not only shows your interest in the role but also gives you a chance to learn more about how DFS supports its employees and fosters a positive work environment.
We think you need these skills to ace Customer Experience Advisor - 20 Hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what DFS is looking for in a Customer Experience Advisor. Highlight your passion for customer service and how you can help customers feel at home.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service. Use specific examples that demonstrate your ability to connect with customers and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with DFS's mission of helping customers feel seen and heard.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at DFS Furniture Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to ensure a customer felt valued and heard.
✨Demonstrate Flexibility
Since the role offers flexible working patterns, be prepared to discuss how you can adapt your schedule to meet both your needs and those of the company. Highlight any previous experiences where you successfully managed work-life balance.
✨Know the Products
Familiarise yourself with DFS's range of products, especially sofas, beds, and mattresses. Being knowledgeable about what you’re selling will help you answer questions confidently and show your commitment to the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial in a customer-facing role. Make sure to engage with the interviewer, nodding and responding appropriately to show that you are fully present and interested in the conversation.
