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- Tasks: Be the friendly face of our office, greeting visitors and supporting employee services.
- Company: Join CBRE, a global leader in facilities and real estate management with a strong reputation.
- Benefits: Enjoy competitive pay, outstanding benefits, and an inclusive work environment with growth potential.
- Why this job: Make a real impact on workplace culture while developing your customer service skills in a dynamic setting.
- Qualifications: A diploma or GED and at least 1 year of customer service or hospitality experience required.
- Other info: Flexible work schedules and opportunities to engage with diverse people every day.
The predicted salary is between 28800 - 43200 £ per year.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in London. About the Role: The Workplace Experience Coordinator role is at the forefront of delivering a positive, best-in-class office experience as a cultural ambassador, community advocate, and service leader. As part of a \”front-of-house\” team, you will be responsible for providing excellent service and crafting a comfortable atmosphere by greeting visitors while supporting all employee-facing services. Role Responsibilities: Greets employees and announces clients and visitors. Issues visitor passes and validates parking. Receives and transfers incoming calls to appropriate parties. Provides coordination and support for delivery of workplace services like Concierge, Reception, Switchboard, and Room Management. A/V Support, Meeting and event management, Supply and Expense Management, Meeting, and events coordination Equipment Care, etc. Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or connects with appropriate partners to address issues. Processes supplies orders in alignment with client inventory processes and systems Responds to customer requests and complaints with accurate and detailed information according to specific requests. Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner. Acquires appropriate assistance and makes appropriate notifications by operating procedures. Role Requirements: Diploma or GED or equivalent experience required. A minimum of 1 year of front desk, concierge, customer service, or other hospitality experience. Open and flexible work schedules. Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees. Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help. Apply a high level of attention to detail as well as strong verbal and written skills. Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting to 40 lbs. Why CBRE? A culture of respect, integrity, service, and excellence crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build and the world we thrive in! Competitive Pay Outstanding benefits Inclusive environment Growth potential! About CBRE Global Workplace Solutions: As one of CBRE\’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world\’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry\’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune\’s \”Most Admired Companies\” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol \”CBRE.\” Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment. #GWSEMEA
Workplace Experience Coordinator employer: CBRE Enterprise EMEA
Contact Detail:
CBRE Enterprise EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Coordinator
✨Tip Number 1
Familiarise yourself with the company culture at CBRE. Understanding their values of respect, integrity, service, and excellence will help you align your approach during interviews and interactions.
✨Tip Number 2
Highlight your customer service experience in your conversations. As a Workplace Experience Coordinator, showcasing your ability to engage warmly with visitors and employees will be crucial.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer requests or complaints in the past. This will demonstrate your problem-solving skills and attention to detail, which are key for this role.
✨Tip Number 4
Be ready to show your flexibility and adaptability. The role requires open schedules and the ability to manage various tasks, so sharing experiences where you've successfully juggled multiple responsibilities will set you apart.
We think you need these skills to ace Workplace Experience Coordinator
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements of the Workplace Experience Coordinator position. Tailor your application to highlight relevant experiences that align with these aspects.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, hospitality, or front desk roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your skills in communication, problem-solving, and attention to detail, which are crucial for this position.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at CBRE Enterprise EMEA
✨Showcase Your Customer Service Skills
As a Workplace Experience Coordinator, you'll be the face of the company. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle difficult situations with a calm and positive attitude.
✨Demonstrate Your Attention to Detail
This role requires a high level of attention to detail. During the interview, mention specific instances where your attention to detail made a difference in your work. This could include managing supplies, coordinating events, or ensuring a smooth visitor experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various workplace scenarios. Think about potential challenges you might face in this role, such as dealing with an unhappy visitor or managing multiple tasks at once, and prepare your responses accordingly.
✨Exude Warmth and Approachability
Since you'll be engaging with employees and visitors regularly, it's crucial to convey warmth and approachability during your interview. Practice your body language, maintain eye contact, and smile to show that you're friendly and ready to help.
