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For Companies At a Glance
- Tasks: Engage with customers to help them manage their financial situations through home visits.
- Company: Join Midland Credit Management, part of Encore Capital Group, a leader in financial services.
- Benefits: Enjoy flexible hours, uncapped bonuses, and 31 days holiday including bank holidays.
- Why this job: Make a real impact on people's lives while enjoying outdoor work and a supportive team culture.
- Qualifications: Must have a full driving licence, a clear criminal record, and be tech-savvy.
- Other info: Comprehensive training provided, plus ongoing support for your professional development.
The predicted salary is between 27965 - 35765 £ per year.
Field Collections Agent
**The start date for this role will be 12th January 2026**
Location: Within a 90-minute travel radius of your home (applicants must reside within Wakefield)
Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400 Earnings Potential: Up to £35,765 per year (inclusive of car allowance) Hours: Flexible, 40 hours per week (including peak shifts) No Warrant Work Involved
Do you:
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face-to-face?
- Value flexibility and autonomy in your schedule?
If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you\’ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You\’ll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities:
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
- Accept payments, set up repayment plans, and re-engage customers with client services
- Educate customers about the potential consequences of non-payment
- Use an Orbit-supplied iPad to update account outcomes in real time
Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.
Working Hours
We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:
- Monday–Friday visiting times can be between 8am–8pm
- 10 Prime Hours required (Monday to Friday Prime Hours are 4pm–8pm & Saturday Prime Hours are 9am–1pm)
Benefits
- 31 days holiday (incl. bank holidays + December shutdown)
- Fuel card for business use
- Referral Bonus Scheme
- Uncapped monthly bonuses (£200–£400 typical)
- Comprehensive 5-week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech-savvy and comfortable working independently
Job Type: Full-time
Pay: £27, £35,765.00 per year
Job Ref: CCAFLD
Field Collections Agent employer: Midland Credit Management, an Encore Capital Group Company
Contact Detail:
Midland Credit Management, an Encore Capital Group Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent
✨Tip Number 1
Familiarise yourself with the local area within a 90-minute radius of Wakefield. Knowing the streets and neighbourhoods will not only help you navigate efficiently but also make you feel more confident when meeting customers in their homes.
✨Tip Number 2
Brush up on your customer service skills, especially in handling sensitive financial discussions. Being empathetic and understanding can make a huge difference in how customers respond to you during visits.
✨Tip Number 3
Get comfortable using technology, particularly iPads or similar devices. Since you'll be updating customer accounts on the go, being tech-savvy will help you perform your job more efficiently.
✨Tip Number 4
Prepare for the background checks by ensuring your driving record is clean and that you have the necessary business insurance for your vehicle. This will save you time and stress during the application process.
We think you need these skills to ace Field Collections Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Field Collections Agent position. Understand the responsibilities, required skills, and the working environment to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or collections roles. Mention specific examples where you successfully resolved customer issues or managed financial accounts.
Showcase Your Skills: Make sure to highlight your IT literacy and ability to work independently, as these are crucial for the role. Provide examples of how you've used technology in past jobs to improve efficiency or customer satisfaction.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses why you want to work for Midland Credit Management specifically. Mention your understanding of their values and how you can contribute to their mission of helping customers achieve financial health.
How to prepare for a job interview at Midland Credit Management, an Encore Capital Group Company
✨Know Your Role
Familiarise yourself with the responsibilities of a Field Collections Agent. Understand the importance of customer service and how to effectively communicate with customers about their financial situations.
✨Demonstrate Your Driving Skills
Since this role requires travel, be prepared to discuss your driving experience. Highlight your full driving licence and any relevant experience you have in managing a vehicle for work purposes.
✨Showcase Your IT Competence
As you'll be using an iPad to update customer accounts, make sure to demonstrate your comfort with technology. Be ready to discuss any previous experience you have with similar devices or software.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult conversations. Think of examples from past experiences where you've successfully resolved issues or helped customers.
