Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support and resolve hardware/software issues.
- Company: Join a leading professional services firm in Maidstone.
- Benefits: Earn up to £27,000 with training and development opportunities.
- Why this job: Gain hands-on experience in a supportive team while growing your IT skills.
- Qualifications: GCSE-level education; basic IT knowledge and problem-solving skills required.
- Other info: Full-time role with flexible shifts; perfect for tech enthusiasts!
IT Support Assistant – Maidstone Up to £27,000 (DOE) | Leading Professional Services Firm Are you a tech-savvy individual with a passion for IT support? We’re recruiting for an IT Support Assistant to join a reputable professional services firm based in Maidstone. This is an excellent opportunity for someone looking to develop their IT skills in a supportive and dynamic environment. What you’ll do: Provide 1st line support to staff across all offices, resolving hardware and software issues. Assist with the day-to-day maintenance of IT systems, including virtual servers, networking, and devices. Monitor and support email systems and ensure IT best practices are adhered to. Maintain the internal helpdesk, logging calls and tracking resolutions. Support the IT Manager with projects and liaise with third-party suppliers.What we’re looking for: GCSE-level education or equivalent. Basic understanding of hardware, networking, and IT systems. Strong problem-solving skills and a systematic approach to troubleshooting. Excellent organisational and interpersonal skills. Willingness to learn, adapt, and develop new skills. Previous IT experience in a professional services environment and knowledge of SQL/Active Directory/Office 365 are advantageous but not essential.What’s in it for you? Competitive salary of up to £27,000 (depending on experience). Opportunities for training, development, and industry-recognised qualifications. A chance to work with cutting-edge technology in a supportive, collaborative team.This role offers the perfect blend of hands-on experience and learning opportunities, with plenty of room to grow your IT career. Please note that this is a full-time role and the working hours will be on rolling shifts of 8-4, 9-5, 10-6 (determined within the team) Monday to Friday (and additional hours may be necessary to meet the operational demands of the business). Apply now to start your journey in IT support! GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at
IT Support Assistant employer: Gerrard White
Contact Detail:
Gerrard White Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Assistant
✨Tip Number 1
Familiarize yourself with common IT support tools and software, especially those mentioned in the job description like SQL, Active Directory, and Office 365. Having a basic understanding of these systems will give you an edge during the interview.
✨Tip Number 2
Practice your problem-solving skills by troubleshooting common hardware and software issues at home or through online simulations. Being able to demonstrate your systematic approach to resolving problems can impress the hiring team.
✨Tip Number 3
Show your willingness to learn by researching the latest trends in IT support and technologies. Mentioning specific areas you’re interested in developing during your conversation can highlight your proactive attitude.
✨Tip Number 4
Network with professionals in the IT support field, either through LinkedIn or local meetups. Building connections can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace IT Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences. Emphasize any previous roles in IT support, even if they were informal or voluntary, and showcase your problem-solving abilities.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for IT support. Mention specific examples of how you've resolved technical issues in the past and express your eagerness to learn and grow within the role.
Highlight Relevant Skills: In your application, clearly outline your understanding of hardware, networking, and IT systems. If you have experience with SQL, Active Directory, or Office 365, make sure to mention it as it could set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Gerrard White
✨Show Your Tech Savvy
Make sure to highlight your understanding of hardware, networking, and IT systems during the interview. Be prepared to discuss any relevant experience you have, even if it's from personal projects or studies.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've approached troubleshooting in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your systematic approach to resolving issues.
✨Emphasize Willingness to Learn
Since the role requires adaptability and a desire to develop new skills, express your enthusiasm for learning. Mention any courses or certifications you're interested in pursuing that relate to IT support.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT systems, team dynamics, and opportunities for growth. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
