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For Companies At a Glance
- Tasks: Ensure safety and provide excellent customer service at Eldon Square.
- Company: Join the vibrant team at Eldon Square, a bustling shopping destination in Newcastle.
- Benefits: Enjoy a permanent contract with competitive pay and potential training opportunities.
- Why this job: Be the friendly face of security, making a positive impact on customers' experiences.
- Qualifications: Must have 2 years of security experience and a valid SIA license.
- Other info: 40-hour work week with a salary of £13.67 per hour.
The predicted salary is between 28510 - 28510 £ per year.
Purpose of the Role
At Eldon Square, our security officers play a vital role in providing a friendly, safe and welcoming destination for our customers and retailers. Often the first people our customers will see, we are looking for somebody who delivers exceptional customer service and who has a positive attitude and friendly demeanour. This is a permanent 40-hour contract. Your duties will include carrying out a range of security activities, including patrolling our centre, liaising with retail staff, assisting members of the public and offering a highly visible, highly professional security presence.
Key Responsibilities
- Thoroughly patrolling your allocated area of the centre
- Providing a visible security presence
- Assisting and liaising with retailers
- Liaising with the Emergency services and local authority.
- Offering excellent customer service
- Opening and securing the centre
- Carrying out basic first aid duties
- Reacting to any security incidents in a prompt and professional manner
- Clearly communicating with colleagues and the control room
- Deterring crime and disorder
- Follow health and safety procedures.
- Take part in any relevant training.
- Accurately complete incident reports.
Skills, Knowledge and Experience
- 2 years Security experience and valid frontline SIA license
- CCTV licence desirable
- A five-year checkable work history
- Ability to use a radio and communicate clearly and accurately.
Working Hours -40 hours per week
Salary -£13.67 per hour anual salary £28,510.00
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Please see our Benefits Booklet for more information.
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Security Officer Nights - Eldon Square Shopping Centre, Newcastle Operations · Eldon Square employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer Nights - Eldon Square Shopping Centre, Newcastle Operations · Eldon Square
✨Tip Number 1
Familiarise yourself with the Eldon Square Shopping Centre layout and its key areas. This knowledge will help you demonstrate your commitment to the role during interviews and show that you're proactive about understanding the environment you'll be working in.
✨Tip Number 2
Highlight your customer service skills in conversations with our team. As a security officer, you'll be the first point of contact for many customers, so showcasing your ability to engage positively with the public can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous security experience in detail. Be ready to share specific examples of how you've handled security incidents or provided excellent customer service in past roles, as this will demonstrate your suitability for the position.
✨Tip Number 4
Network with current or former security officers if possible. They can provide insights into the role and the work culture at Eldon Square, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace Security Officer Nights - Eldon Square Shopping Centre, Newcastle Operations · Eldon Square
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Security Officer position. Tailor your application to highlight your relevant experience in security and customer service.
Highlight Relevant Experience: Make sure to emphasise your 2 years of security experience and any relevant qualifications, such as your valid frontline SIA license. If you have a CCTV licence, mention it as well, as it is desirable for this role.
Showcase Customer Service Skills: Since the role requires exceptional customer service, include examples in your application that demonstrate your ability to assist the public and liaise effectively with retailers. A positive attitude and friendly demeanour are crucial.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are important traits for a Security Officer.
How to prepare for a job interview at Savills Company
✨Showcase Your Customer Service Skills
As a security officer, you'll be the first point of contact for customers. Highlight your previous experience in customer service and provide examples of how you've handled difficult situations with a positive attitude.
✨Demonstrate Your Security Knowledge
Make sure to discuss your security experience and any relevant certifications, such as your SIA license. Be prepared to talk about specific security protocols you've followed in past roles.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing how you would handle various security incidents or liaise with emergency services.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would react in different situations, such as dealing with a security breach or assisting a distressed customer, and be ready to explain your thought process.
