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For Companies At a Glance
- Tasks: Lead customer insights strategy and enhance understanding of customer behaviour.
- Company: Join a rapidly growing B2C tech company with a strong brand and international presence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be at the forefront of data-driven decision making in a market-leading company.
- Qualifications: Experience in B2C businesses with a proven track record in customer insights and analytics.
- Other info: This role offers the chance to shape customer experience and drive business strategy.
The predicted salary is between 43200 - 72000 £ per year.
Customer Insights Director – B2C Tech
Camino Search are delighted to be partnering with a rapidly growing investor backed B2C technology business. The business has gone through multiple funding rounds, expanded internationally and has a well recognisable brand. They\’re a market leader with diversified revenue streams including subscription services. As a result they\’re looking to bolster their customer insights function with a Director.
This is a great role where you\’ll lead on scaling the businesses understanding of customer behaviour and building a culture of data led decision making.
Responsibilities:
- Own the customer insights strategy including creating long term plans to shape customer experience
- Deliver a research across the function including managing relationships with external providers and the analytics director to create advanced analytics
- Create insightful analysis to inform business strategy and identify growth areas and maximisation of ROI.
About you:
- Experience within a B2C business
- Proven track record in customer insights and analytics
- Strong analytical skills
Customer Insights Director employer: Camino Search
Contact Detail:
Camino Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insights Director
✨Tip Number 1
Familiarise yourself with the latest trends in customer insights and analytics, especially within the B2C tech sector. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the customer insights field, particularly those who have experience in B2C businesses. Attend industry events or webinars to connect with potential colleagues and gain insights into what companies like ours are looking for.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data to drive decision-making in previous roles. Highlighting your analytical skills and successful projects will demonstrate your capability to lead our customer insights function effectively.
✨Tip Number 4
Research our company’s brand and its customer base thoroughly. Understanding our unique value proposition and how we engage with customers will enable you to tailor your approach and show us how you can enhance our customer insights strategy.
We think you need these skills to ace Customer Insights Director
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of a Customer Insights Director. Familiarise yourself with customer insights strategies and how they impact business decisions.
Tailor Your CV: Highlight your experience in B2C businesses and any relevant achievements in customer insights and analytics. Use specific examples that demonstrate your analytical skills and ability to drive data-led decision making.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer insights and your understanding of the tech industry. Mention how your previous experiences align with the company's goals and how you can contribute to their growth.
Showcase Analytical Skills: In your application, provide examples of how you've used data analysis to inform business strategy in the past. This could include specific projects or initiatives where your insights led to measurable outcomes.
How to prepare for a job interview at Camino Search
✨Showcase Your Analytical Skills
As a Customer Insights Director, strong analytical skills are crucial. Be prepared to discuss specific examples of how you've used data to drive decisions in previous roles. Highlight any tools or methodologies you’ve employed to analyse customer behaviour.
✨Demonstrate Your Strategic Thinking
This role requires a long-term vision for customer insights. Prepare to articulate your approach to developing a customer insights strategy. Discuss how you would align this strategy with the overall business goals and enhance customer experience.
✨Foster Relationships
Building relationships with external providers and internal teams is key. Be ready to share experiences where you successfully collaborated with others to achieve insights. This could include working with analytics teams or managing vendor relationships.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in previous roles related to customer insights and how you overcame them. This will demonstrate your capability to handle real-world situations.
