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For Companies At a Glance
- Tasks: Support traders and teams with technical issues, ensuring smooth application performance.
- Company: Join a leading global banking institution focused on innovation in financial markets.
- Benefits: Enjoy flexible working hours, remote options, and a dynamic work environment.
- Why this job: Be part of a fast-paced team driving improvements in trading technology and market operations.
- Qualifications: Bachelor's/Master's in Computer Science or related fields; 3-7 years in application support.
- Other info: Rotating shifts during market hours with on-call responsibilities for critical incidents.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Front Office Infrastructure & Application Support SpecialistBusiness Area:Global Markets – Front Office Production Support(Global Banking & Markets / Corporate & Institutional Banking)Job Type:Mission:As part of the Front Office Support team, you will provide technical and functional support to traders, sales, and quantitative teams. You will ensure the availability, performance, and resilience of market-facing applications and the underlying infrastructure.You will work in close collaboration with development teams, infrastructure teams, and vendors to resolve incidents and improve production stability.Key Responsibilities:Operational Support: Provide Level 1.5 / Level 2 support for Front Office trading applications, market data platforms, and market connectivity. Ensure incident resolution within agreed SLA/SLOs. Monitor critical systems using tools like Dynatrace, Splunk, Zabbix, etc. Perform daily health checks, deployments, and recovery procedures.Incident & Problem Management: Take ownership of incidents, coordinate resolution across IT teams and vendors. Conduct post-incident reviews (PIRs) and contribute to problem management. Write and maintain runbooks, SOPs, and technical documentation.Infrastructure Management & Automation: Perform system administration tasks on Windows and Linux servers (basic). Manage and troubleshoot middleware (Tomcat, MQ, Kafka). Automate recurring tasks using PowerShell, Bash, or Python scripts. Contribute to Infrastructure as Code (IaC) initiatives using Terraform, Ansible.Business/Market Knowledge: Understand Front Office processes and market data flows. Support trading desks during market hours (Equities, FX, Rates, Derivatives).Continuous Improvement: Drive process improvements in monitoring, alerting, and release management. Collaborate on the move toward Cloud (AWS / Azure / Private Cloud) and DevOps practices.Key Skills and Experience Required:? Technical Expertise: Windows Server & Linux administration (basic to intermediate). Middleware: Tomcat, MQ Series, Kafka. Databases: Oracle, MS SQL Server, PostgreSQL (SQL basics). Cloud exposure (AWS, Azure, or private cloud environments). Scripting: PowerShell, Bash (Python is a plus). Monitoring: Dynatrace, Splunk, Zabbix, Grafana. Familiarity with networks and market connectivity (FIX protocol, Bloomberg, Reuters).? Application & Market Knowledge: Previous experience supporting trading platforms (Murex, Sophis, Calypso, or in-house platforms). Understanding of financial instruments: Equities, FX, Rates, Derivatives. Market data feed experience (Bloomberg, Reuters, ICE) is a strong plus.? Processes & Tools: ITIL: Incident, Change, and Problem Management. CI/CD tools (Jenkins, GitLab CI, etc.). Familiarity with Agile / DevOps environments.? Soft Skills: Strong problem-solving mindset and ability to work under pressure. Excellent communication skills in English (French is a plus). Ability to interact with Front Office users (traders, sales, quants).??? Qualifications: Bachelor's/Master's degree in Computer Science, Engineering, or related fields. 3-7 years of relevant experience in Application Support, Production Support, or Infrastructure roles in Investment Banking / Financial Markets.?? Working Hours & On-call: Support coverage during market hours (7 am – 7 pm rotating shifts).* On-call rotation (24/7) for critical incident support.
Application Support Specialist employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist
✨Tip Number 1
Familiarise yourself with the specific trading platforms mentioned in the job description, such as Murex or Calypso. Having hands-on experience or even a solid understanding of these systems can set you apart from other candidates.
✨Tip Number 2
Brush up on your scripting skills, particularly in PowerShell and Bash. Being able to demonstrate your ability to automate tasks will show that you can contribute to the team's efficiency and continuous improvement efforts.
✨Tip Number 3
Network with professionals in the financial markets sector, especially those who work in application support roles. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Prepare to discuss your experience with incident management and problem resolution during interviews. Be ready to share specific examples of how you've handled critical incidents in the past, as this is a key aspect of the role.
We think you need these skills to ace Application Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly in trading platforms and financial markets. Emphasise your technical skills with Windows and Linux administration, middleware, and scripting languages.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities outlined in the job description. Mention specific tools and technologies you have experience with, such as Dynatrace or Splunk.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities, especially in high-pressure situations. Highlight any incidents you've managed and how you contributed to their resolution.
Highlight Soft Skills: Since communication is key in this role, make sure to mention your excellent communication skills and ability to work collaboratively with traders and other teams. Provide examples of how you've successfully interacted with users in previous roles.
How to prepare for a job interview at Harvey Nash
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows and Linux administration, as well as middleware like Tomcat and MQ. Highlight any relevant scripting skills you have, especially in PowerShell or Bash, as these will be crucial for the role.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your problem-solving mindset. Prepare examples from your past experiences where you successfully resolved incidents or improved processes, particularly under pressure.
✨Understand the Financial Markets
Familiarise yourself with the basics of financial instruments such as Equities, FX, and Derivatives. Being able to discuss market data flows and trading platforms will show your understanding of the business area and impress the interviewers.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you will need to interact with traders and sales teams. If you speak French, mention it, as it could be a valuable asset.
