Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Front Desk Team to deliver exceptional guest experiences and manage daily operations.
- Company: Join a renowned cruise line known for its premium service and unforgettable journeys.
- Benefits: Enjoy competitive pay, travel opportunities, and a vibrant work environment on board.
- Why this job: Be the face of hospitality, making lasting memories for guests while developing your leadership skills.
- Qualifications: 4+ years in a managerial role at a boutique or 4-5 star hotel; multilingual skills preferred.
- Other info: Must be ready to work under pressure and handle diverse guest interactions.
The predicted salary is between 36000 - 60000 £ per year.
The Front Desk Manager owns each guest interaction, ensuring a seamless execution of premium service that is exceptional and memorable. As a Manager in the Guest Relations Department, the Front Desk Manager liaises between the Front Desk Team and all Hotel and Marine Departments to anticipate every guest’s needs and expectations. Outstanding hospitality, communication, leadership, and organizational skills, along with effective decision‑making and keen attention to detail, are required. The manager is fully accountable for the team’s results, finances, development, training and analytics, and for handling escalated guest interactions, guest sentiment, and the orderliness, emergency preparedness, and efficacy of Front Desk Operations.
Qualifications
- Must have more than 4 years of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or a 4–5‑star hotel.
- Experience handling 100+ guests in a 4–5‑star hotel.
- Experience supervising 30+ team members in the Guest Services Department.
- Willingness to work under pressure.
- Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (conversational proficiency).
- All duties performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
- Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations, both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls.
- Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.
- Champions strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis.
- Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools.
- Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations.
- Responds to escalated guest concerns in an up‑scale, considerate, professional and positive manner, showing empathy and actively listening.
#J-18808-Ljbffr
Front Desk Manager employer: Celebrity Cruises
Contact Detail:
Celebrity Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Manager
✨Tip Number 1
Familiarise yourself with the specific standards and expectations of Celebrity Cruises. Understanding their WAYS standards and Standards of Excellence will help you align your experience with what they value in a Front Desk Manager.
✨Tip Number 2
Highlight your leadership skills during any interactions. Be prepared to discuss how you've successfully managed teams in high-pressure environments, as this is crucial for the role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved guest issues in the past. This will demonstrate your capability to handle escalated concerns effectively.
✨Tip Number 4
If you speak additional languages, make sure to mention this in conversations. Being multilingual can set you apart from other candidates and is a valuable asset in guest relations.
We think you need these skills to ace Front Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in front desk management or general management within boutique or 4-5 star hotels. Emphasise your leadership skills and any specific achievements that demonstrate your ability to handle guest relations effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention your experience with managing teams and how you have successfully improved guest satisfaction in previous positions.
Highlight Language Skills: If you speak additional languages, make sure to mention them prominently in your application. This can set you apart from other candidates and is particularly valuable in a guest-facing role.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've resolved guest issues in the past. Highlight your decision-making skills and your ability to remain calm under pressure, as these are crucial for the Front Desk Manager position.
How to prepare for a job interview at Celebrity Cruises
✨Showcase Your Hospitality Skills
As a Front Desk Manager, your ability to provide exceptional service is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. Highlight your experience in handling difficult situations with grace and professionalism.
✨Demonstrate Leadership Qualities
This role requires strong leadership skills. Discuss your experience in managing teams, including how you motivate and develop team members. Be ready to explain your approach to fostering a positive work environment and ensuring high performance.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to resolve guest complaints or manage operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Multilingual Abilities
If you speak additional languages, make sure to mention this during the interview. Being able to communicate with a diverse range of guests can set you apart from other candidates. Share any relevant experiences where your language skills enhanced guest interactions.
