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For Companies At a Glance
- Tasks: Lead and manage retail contract operations, ensuring client satisfaction and timely delivery.
- Company: Integral is a dynamic company focused on delivering exceptional service in the retail sector.
- Benefits: Enjoy a structured work schedule with opportunities for professional growth and development.
- Why this job: Join a team that values innovation, client relationships, and continuous improvement in a supportive environment.
- Qualifications: Industry qualifications in Mechanical/Electrical/Building Fabric preferred; experience in retail contract delivery is a plus.
- Other info: This role is site-based in Reading, offering a chance to make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
Contract Delivery Manager
Location: Reading – RG1 (Site based)
Core Hours: Monday – Friday 8:00am – 17:00pm
The Role
The Contract Delivery Manager is a key role providing strategic and tactical operational leadership and direction on our retail contract in Reading
The role will also be expected to support on strategic level initiatives to deliver ongoing continuous improvement and innovation measures within the contract and our supply chain.
You will be client and results focused, understand the key inputs for your contract and ensure commitments are delivered with the right quality and in a timely fashion and without compromise
Main Duties & Responsibilities
- Appropriate contract level oversight of the activities of business or technical support or operations.
- Working with delivery teams and dedicated engineering resource to resolve operational issues quickly ensuring that client SLA/KPI’s are achieved.
- Demonstrate client obsession and work vigorously to earn and keep client trust.
- Full understanding of Contract SLA and KPI and delivers these whilst ensuring best practice.
- Sets contract level priorities for the delivery teams to ensure task completion; coordinates work activities with others.
- Builds Partnerships with Client and Colleagues through open transparent and timely communication.
- Operates as a customer care professional building exemplar client relationships and puts the client and the centre of decisions making.
- Ensure a professional image of Integral is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times.
- Manage relevant financial metrics / targets including invoicing WIP and debt management.
- Identify areas to improve financial and operational performance within the contracted services and supply chain – lead these change initiatives.
- Manage supply chain partners operating across the contract to ensure delivery levels are maintained and improvement initiatives are identified and implemented.
- Innovative management to meet changing business or operational circumstances.
- Manage action plans to implement any improvement initiatives.
- Have relentlessly high standards continually raising the bar and driving teams to deliver ensuring issues do not get sent down the line and that problems are fixed at source, so they stay fixed.
- Make decisions guided by policies, procedures and business plan.
- Understand Integral processes and business model.
- Use judgment to identify and resolve day-to-day technical and operational problems.
- Assist others in solving professional or technical problems
Skills & Experience
- Industry relevant qualifications – Mechanical/Electrical/Building Fabric (Desirable)
- Prior experience of retail sector contract delivery preferable
- Previous experience of developing operational plans for commercial contracts.
- High level of administration and organisational skills
- Computer literate Word, Excel, Outlook, Concept/Vixen
- Able to build positive relationships with Client in order to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships.
- Communicate using appropriate styles, methods and timings.
- Role Model enthusiasm and energy about their work and encourages others to do the same.
- Demonstrate resourcefulness when acquiring additional professional expertise.
- Use tact and diplomacy to exchange information and handle sensitive issues.
- Project a professional demeanour with colleagues, clients and their customers.
- Able to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance
- Able to understand the key financial, labour and material variables within budgets in order to maximise the return for the business.
- Excellent interpersonal, written and verbal communication skills
- Self-motivated and capable of working within a team environment
- Able to maintain an objective and positive focus through periods of high and sustained work pressure
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Contact Detail:
Integral UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Delivery Manager
✨Tip Number 1
Familiarise yourself with the specific SLAs and KPIs relevant to the retail sector. Understanding these metrics will not only help you in interviews but also demonstrate your commitment to achieving client satisfaction and operational excellence.
✨Tip Number 2
Network with professionals in the retail contract delivery space. Attend industry events or join online forums where you can connect with others who have experience in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and resolved operational issues in the past. Highlighting your problem-solving skills and client-focused approach will set you apart from other candidates.
✨Tip Number 4
Research StudySmarter's values and culture. Tailoring your conversation to align with our mission and demonstrating how your personal values resonate with ours can make a strong impression during the interview process.
We think you need these skills to ace Contract Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract delivery and operational leadership. Emphasise any previous roles in the retail sector and showcase your ability to meet SLAs and KPIs.
Craft a Compelling Cover Letter: Write a cover letter that demonstrates your understanding of the role and the company. Mention specific examples of how you've successfully managed contracts or improved operational performance in the past.
Highlight Relevant Skills: In your application, clearly outline your skills related to client relationship management, financial metrics, and problem-solving. Use keywords from the job description to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Integral UK Ltd
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what a Contract Delivery Manager does. Familiarise yourself with the key responsibilities and expectations outlined in the job description, especially around client relationships and operational performance.
✨Demonstrate Client Obsession
Be prepared to discuss how you've built strong client relationships in the past. Share specific examples that highlight your ability to earn and maintain client trust, as this is crucial for the role.
✨Showcase Your Problem-Solving Skills
Think of instances where you've successfully resolved operational issues or improved processes. Be ready to explain your approach to problem-solving and how you ensure that issues are fixed at the source.
✨Highlight Your Organisational Skills
Given the need for high levels of administration and organisation in this role, prepare to discuss how you manage multiple tasks and priorities. Use examples that demonstrate your ability to coordinate work activities effectively.
