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- Tasks: Manage customer relationships and conduct regular check-ins to ensure top-notch service.
- Company: FluidOne is an award-winning IT services provider with a strong focus on customer satisfaction.
- Benefits: Enjoy subsidised health care, generous holidays, and a supportive work culture.
- Why this job: Join a top-rated company known for its innovative solutions and vibrant team environment.
- Qualifications: Experience in mobile telecoms and a customer-first attitude are essential.
- Other info: This is an entry-level full-time role with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
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Company Overview
Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 82 for June 2025. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 480 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.
Company Overview
Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 82 for June 2025. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 480 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.
FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.
FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual-structured approach ensures all customers—from growing SMBs to large, complex enterprises—benefit from trusted, innovative, and future-ready IT services.
Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Graham Dickie – the management team is backed by Livingbridge to support their ambitious long-term strategy.
Role Overview
As Service Relationship Manager to join our team you will be responsible for managing customer relationships, conducting monthly and quarterly reviews through Teams meetings and occasional face-to-face interactions. This role involves collaboration with various departments to ensure seamless customer service and efficient management through the customer life cycle.
Responsibilities
- Direct Management of Designated Customer Accounts
- Act as a point of support and escalation to the account in support of service desk
- Produce/provide monthly Bill summary reports
- Conduct monthly and quarterly check-ins with customers via Teams meetings.
- Enforce our World Class service model but acting as a trusted adviser to the customer
- Provide support to Mobile Operations Manager in the form of meeting preparation and follow up actions.
- Act as liaison between Customer and FluidOne Commercial team on Contract Renewals
- Ensuring internal Customer records and systems are correct and updated
Requirements
- Experience in the Mobile Telecoms Industry
- Customer first attitude
- Proven experience in a customer relationship management role.
- Strong organizational and communication skills.
- Ability to work collaboratively with various departments.
- Proficiency in Microsoft Office
- Hunger for development and future prospects
- Familiarity with ticketing systems (HaloITSM), or CRM (Salesforce)
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Benefits After Probationary Period
- Subsidised health and dental care
- Employee Assistance Programme (EAP)
- Life assurance (3x salary)
- Discount platform
- Pension contribution – 5% company contribution
- Generous holiday entitlement
- One day off for birthday
- Half price internet connectivity
- Ride2Work scheme
- Department incentives
- Volunteer day scheme
How To Apply
Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.
FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Job function
Management and Manufacturing
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Industries
IT Services and IT Consulting
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Service Relationship Manager – Mobile employer: PSU Technology Group Ltd
Contact Detail:
PSU Technology Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Relationship Manager – Mobile
✨Tip Number 1
Familiarise yourself with FluidOne's services and customer base. Understanding their Connected Cloud Solutions and how they cater to different market segments will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of FluidOne on platforms like LinkedIn. Engaging in conversations can provide you with insider insights about the company culture and expectations for the Service Relationship Manager role.
✨Tip Number 3
Prepare to discuss your experience in the Mobile Telecoms industry. Be ready to share specific examples of how you've successfully managed customer relationships and resolved issues, as this will be crucial for the role.
✨Tip Number 4
Showcase your organisational and communication skills during any interactions with the hiring team. Being able to articulate your thoughts clearly and manage discussions effectively will set you apart as a candidate.
We think you need these skills to ace Service Relationship Manager – Mobile
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer relationship management and the mobile telecoms industry. Use specific examples that demonstrate your customer-first attitude and strong organisational skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with FluidOne's focus on customer service and collaboration across departments.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office and any experience with ticketing systems or CRM software like Salesforce. These skills are crucial for the Service Relationship Manager role.
Showcase Your Development Mindset: FluidOne values a hunger for development. In your application, mention any professional development courses or certifications you've pursued, especially those related to customer service or telecommunications.
How to prepare for a job interview at PSU Technology Group Ltd
✨Understand the Company Culture
FluidOne has a strong company culture, so it's essential to research and understand their values. Be prepared to discuss how your personal values align with theirs and how you can contribute to maintaining that positive environment.
✨Showcase Your Customer Relationship Skills
As a Service Relationship Manager, your ability to manage customer relationships is crucial. Prepare examples from your past experiences where you've successfully handled customer interactions, resolved issues, or improved customer satisfaction.
✨Familiarise Yourself with Relevant Tools
The role requires proficiency in Microsoft Office and familiarity with ticketing systems like HaloITSM or CRM tools like Salesforce. Brush up on these tools and be ready to discuss how you've used them in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer-first attitude. Think of specific situations where you had to act as a trusted adviser or resolve a conflict, and be ready to share those stories.
