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- Tasks: Assist customers and manage parts inquiries efficiently, both in-person and over the phone.
- Company: Join the UK's largest Iveco and Fiat Van Dealer Group with over 100 years of family-run excellence.
- Benefits: Enjoy overtime pay, a bonus scheme, increased holiday entitlement, and a cycle to work scheme.
- Why this job: Be part of a supportive team focused on customer satisfaction and high standards in a dynamic environment.
- Qualifications: Prior automotive industry knowledge and experience with accounting processes are essential.
- Other info: Work hours are Monday to Friday, 8:00am to 5:00pm, with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Experience: Experience with accounting and payment processes
Department: Parts
Job Description
Senior Parts Advisor
Employee Benefits
- Overtime payment.
- Bonus Scheme.
- Increased holiday entitlement with length of service.
- Recruitment incentive awards.
- Cycle to work scheme.
Working Hours
8:00am – 5:00pm, Monday to Friday
Main Duties and Responsibilities
- Dealing with customers promptly and exceeding customer expectations both face to face and via the telephone
- Ability to organise and prioritise work effectively to achieve targets in a timely and efficient manner
- Sets high standards for self and others; works effectively in partnership with all colleagues; supports with actions that secure achievement of the team objectives
- Excellent organisational skills in a customer service environment
Person Specification
- Prior knowledge of the automotive industry.
- Experience with accounting and payment processes including invoicing and payment collection
- Computer literate (word, excel and outlook).
- Approachable.
- Good clear telephone manner.
- Strive to ensure customer satisfaction at all times.
Do you want to work for the largest Iveco and Fiat Van Dealer Group in the UK?
Would you like to join a family owned and run Company with over 100 years trading behind it?
If so then this may be the job for you!
Contact our HR Department to request an application form if you are interested in this position. Please email recruitment@guests.co.uk
Additional Benefits
- Bonus Scheme
About the Company
The Guest Group is proud to be the UK’s largest Iveco Dealer Group & Fiat Professional Dealer and have been a family owned and run business for over a century.
The Group now operates out of 13 depots spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire. We provide all automotive services, from the initial sale to the complete care and management of entire fleet, no matter the size and scale. Here at the Guest Motor Group, we strive to provide the highest quality of automotive service to all our stakeholders, through fair and understanding interactions.
HGVTraders.com prioritizes your safety. We never use WhatsApp for candidate communication or request sensitive information during applications. For a secure job search experience, visit JobsAware for free expert guidance on safer work environments.
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Senior Parts Advisor West Bromwich Parts employer: Hgvtraders
Contact Detail:
Hgvtraders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Parts Advisor West Bromwich Parts
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the products and services offered by the Guest Group. This knowledge will help you engage confidently with customers and demonstrate your expertise during any interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Senior Parts Advisor. Being able to handle customer queries effectively will set you apart from other candidates.
✨Tip Number 3
Brush up on your accounting and payment processes knowledge, particularly invoicing and payment collection. Being well-versed in these areas will show that you can manage financial transactions smoothly.
✨Tip Number 4
Network with current employees or professionals in the automotive sector. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Senior Parts Advisor West Bromwich Parts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive industry, particularly any roles that involved customer service, accounting, or payment processes. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Senior Parts Advisor role. Emphasise your organisational skills and ability to exceed customer expectations, as well as your experience with invoicing and payment collection.
Showcase Your Skills: In your application, clearly outline your computer literacy, especially with Word, Excel, and Outlook. Mention any specific achievements that demonstrate your ability to work effectively in a team and meet targets.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on their radar and show your enthusiasm for the role.
How to prepare for a job interview at Hgvtraders
✨Showcase Your Customer Service Skills
As a Senior Parts Advisor, you'll be dealing with customers regularly. Prepare examples of how you've exceeded customer expectations in previous roles, whether face-to-face or over the phone. Highlight your ability to handle difficult situations with a positive attitude.
✨Demonstrate Organisational Abilities
The role requires excellent organisational skills. Be ready to discuss how you prioritise tasks and manage your time effectively to meet targets. Consider sharing specific instances where your organisational skills led to successful outcomes.
✨Familiarise Yourself with the Automotive Industry
Prior knowledge of the automotive industry is essential. Brush up on current trends, key players, and any relevant regulations. Showing that you're informed will demonstrate your genuine interest in the field and the company.
✨Prepare for Accounting and Payment Process Questions
Since experience with accounting and payment processes is crucial, review your past experiences related to invoicing and payment collection. Be prepared to explain your familiarity with these processes and how you've successfully managed them in previous roles.
