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- Tasks: Lead a dynamic team, manage daily operations, and ensure excellent customer service.
- Company: Join SSP, partnering with M&S to serve happy customers at airports and train stations.
- Benefits: Enjoy free parking, discounted meals, employee discounts, and award-winning training.
- Why this job: Perfect for energetic individuals who love fast-paced environments and making an impact.
- Qualifications: Previous experience in retail or hospitality leadership is preferred; must be 18+.
- Other info: Flexible shifts available, including weekends and holidays, with extra pay for night shifts.
RETAIL DUTY MANAGER – M&S Bristol Airport
Pay Rate: £13.80 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.30 per hour.
Shift Pattern: Full-Time (37.5 hrs). Shifts between 5am and midnight, any 5 shifts out of 7. Working flexibly across weekdays, weekends, bank and public holidays.
Join our Retail Team as a Duty Manager where the energy’s high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new – perfect for people who love to stay on the go!
ABOUT YOU:
- Retail moves fast – and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Retail Duty Manager role has got your name on it!
- Due to some responsibilities within the Retail Duty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE RETAIL DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in a busy Hospitality or Retail environment is ideal!
AS A RETAIL DUTY MANAGER WE WILL OFFER YOU:
- Free Parking whilst on shift
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Retail Duty Manager!
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
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Duty Manager M&S employer: SSP Food Travel Experts
Contact Detail:
SSP Food Travel Experts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager M&S
✨Tip Number 1
Familiarise yourself with the M&S brand and its values. Understanding their commitment to quality and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments. Be ready to share specific examples of how you've successfully managed teams and handled busy shifts in retail or hospitality.
✨Tip Number 3
Prepare to discuss how you can maintain a positive atmosphere during peak times. Think of strategies you've used in the past to keep morale high and ensure excellent customer service.
✨Tip Number 4
Show your enthusiasm for working flexible hours, especially during weekends and holidays. Being open about your availability can set you apart from other candidates who may not be as flexible.
We think you need these skills to ace Duty Manager M&S
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or hospitality. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you want to work as a Duty Manager at M&S and how your skills align with their values and the job requirements.
Highlight Relevant Skills: In your application, focus on key skills such as problem-solving, team leadership, and customer service. Provide examples of how you've successfully managed busy shifts or improved team performance in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SSP Food Travel Experts
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to keep morale high.
✨Understand the Company Culture
Familiarise yourself with SSP and M&S's values and culture. During the interview, express how your personal values align with theirs. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a retail environment. Think about past experiences where you had to resolve conflicts or improve customer service, and be ready to discuss these in detail.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the role and the company. This not only shows your interest but also helps you gauge if this is the right fit for you. Consider asking about team dynamics or opportunities for growth within the company.
