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- Tasks: Be the go-to person for customer queries and ensure smooth delivery processes.
- Company: Join Stobart, a top player in UK logistics, known for its supportive culture.
- Benefits: Enjoy 20 days leave, gym discounts, and a contributory pension plan.
- Why this job: Gain valuable experience in a fast-paced environment while making a real impact.
- Qualifications: GCSEs in Maths and English, plus customer service experience required.
- Other info: Diversity and employee development are at our core; shape your future with us!
The predicted salary is between 22000 - 29000 £ per year.
Overview
Job Details
Company Description
Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK’s best known brands across core consumer and retail sectors.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive. A place where you\’re valued, challenged, and inspired!
Job Description
We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site.
As a Customer Controller you’ll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers.
Shift: Any 5 from 7 Days, between 07:00 and 18:00, 8 hours per shift
Salary: £26,585
Responsibilities
- To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required.
- Ensure all customer orders are accurately created on ESL in-house system for delivery as per customers requirements.
- Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements.
- Action Driverline calls.
- To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable.
- Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
- Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
- Requirement to learn and use Customer specific systems.
- Ensure all additional costs are captured and reported correctly within the agreed timeframe.
- Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager.
- Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales.
- Complete a daily task list as confirmation all requirements are fulfilled before end of day.
- Support Customer Service team as a whole as and when required / asked.
- Keep up to date with news items, vacancies and process updates as detailed on the ESL Intranet system.
Qualifications
- GCSE grade C or above in Maths and English
- Equivalent of 5 GCSE grade C or above
- Previous experience within a customer service environment
- Good geographical or transport knowledge
- Good numeracy and literacy level in order to carry out tasks efficiently and accurately
- Good knowledge of Microsoft systems; Excel and Outlook in particular
Benefits
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave – 28 days inclusive of Bank Holidays
- Pension – We offer a great contribution of 5% employee and 3% employer contribution
- Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year
- Eye Care Vouchers – Free eye tests and discounts on prescription glasses
- Reward & Recognition – Referral bonus, special recognition and long service awards
- Everyday discounts – access to hundreds of retailer discounts for everyday savings
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
Additional Information
As part of our drive to make Stobart a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
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Customer Controller employer: TESOL International Association
Contact Detail:
TESOL International Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Controller
✨Tip Number 1
Familiarise yourself with the logistics and transport industry, especially focusing on customer service roles. Understanding the specific challenges and expectations in this field will help you stand out during interviews.
✨Tip Number 2
Brush up on your knowledge of Microsoft Excel and Outlook, as these tools are essential for the role. Consider taking a quick online course or tutorial to enhance your skills and demonstrate your proficiency.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully resolved issues or improved customer satisfaction, as these stories will resonate well with the hiring team.
✨Tip Number 4
Research Stobart and the Culina Group to understand their values and culture. Being able to articulate why you want to work for them and how you align with their mission can give you an edge over other candidates.
We think you need these skills to ace Customer Controller
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Controller. Review the job description carefully and note the key duties and qualifications required.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any specific skills mentioned in the job description, such as proficiency in Microsoft Office or geographical knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your previous experiences align with the key duties of the Customer Controller position.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at TESOL International Association
✨Know the Company
Before your interview, take some time to research Stobart and the Culina Group. Understand their values, services, and the role they play in the logistics industry. This will help you tailor your answers and show genuine interest.
✨Demonstrate Customer Service Skills
As a Customer Controller, you'll be the first point of contact for customers. Prepare examples from your past experiences that showcase your ability to handle customer inquiries, resolve issues, and provide excellent service under pressure.
✨Familiarise Yourself with Relevant Systems
Since the role involves using the ESL in-house system and Microsoft Office, especially Excel, brush up on these tools. Being able to discuss your proficiency and any relevant experience will give you an edge.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage change requests. Think of specific situations where you successfully navigated challenges in customer service or logistics.
