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For Companies At a Glance
- Tasks: Monitor security systems and coordinate real-time incident responses in a dynamic environment.
- Company: Wilson James is a leading managed service provider with over 30 years of experience in security and logistics.
- Benefits: Enjoy lifestyle perks, learning opportunities, health support, and discounts on retail sites.
- Why this job: Join a vibrant team, develop your skills, and make a real impact in security operations.
- Qualifications: Experience in incident management, strong decision-making skills, and an SIA Licence are required.
- Other info: Flexible shift patterns and opportunities for career progression within the company.
SOC Alarm Response and Investigations Controller
Location: Basingstoke
Hours: Full time, 4 on/4 off, days and nights 06:00–18:00 and 18:00–06:00
Pay: ÂŁ15.60 pa
About The Role
We are seeking a confident and experienced SOC Alarm Response & Investigations Controller (AR&IC) to support the delivery of physical security services across the VE region. Working alongside the VE SOC Lead, you will act as a first point of contact for all physical security emergency escalations, taking ownership of incidents and supporting timely, well‑judged decision‑making.
Main Responsibilities
- Act as a first point of contact for physical security emergency escalations, supporting accurate and timely decision‑making and escalation.
- Manage and operate VE SOC systems, overseeing alarm responses, communications, officer tasking and incident tracking on a 24/7 rotation.
- Take ownership of incidents from activation through to resolution, ensuring issues are addressed openly, promptly and professionally.
- Supervise, task and direct deployed security officers and resources across the VE regional portfolio.
- Provide out‑of‑hours operational support and guidance to UK sites, ensuring compliance with security service requirements.
- Support the SOC Lead with investigations and the production of clear, accurate incident and performance reports.
- Ensure compliance with all company and client processes, procedures and protocols.
- Maintain effective control room operations including access control, patrol coordination, CCTV monitoring and emergency response.
Why Join Us?
- Annual leave entitlement of 5.6 weeks.
- Lifestyle benefits – mortgage and financial advice, vouchers for shopping outlets and food stores, employee referral scheme.
- Learning & Development – eLearning courses, on‑site training, apprenticeships and in‑house training sessions.
- Health and Wellbeing – life assurance scheme, mental health support specialists.
- Access to an online GP for you and your dependents.
- Financial support and discounts on hundreds of retail sites.
- Cycle to Work scheme.
What We Are Looking For
- Proven experience supporting the management of incidents involving multiple agencies or stakeholders.
- Demonstrated ability to remain calm and act decisively under pressure in incident or crisis situations.
- Strong attention to detail with the ability to work in a systematic and structured manner.
- Excellent verbal and written communication skills, including the production of concise reports.
- Experience operating within a technologically advanced control room environment using integrated security and CCTV systems.
- Strong customer service skills supported by confident communication and advanced IT capability.
- Proven reliability with high standards of punctuality, attendance and personal presentation.
- Ability to work effectively as part of a team, promoting equality, diversity and an inclusive environment.
- Valid SIA Licence.
- First Aid at Work Certificate.
Desirable
- ILM Level 2 (or equivalent) Management qualification.
- SIA Door Supervisor Licence.
Interested? Apply now and secure your future with us!
Please note that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, but each case will be assessed on an individual basis. For information about Wilson James’ commitment to Equality, Diversity and Inclusion, visit https://wilsonjames.co.uk/sustainability.
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SOC Alarm Response and Investigations Controller employer: Wilson James
Contact Detail:
Wilson James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SOC Alarm Response and Investigations Controller
✨Tip Number 1
Familiarise yourself with the specific security systems mentioned in the job description, such as IDS, IPS, and SIEM tools. Having a solid understanding of these technologies will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience you have in incident management or crisis response. Be prepared to discuss specific situations where you successfully managed an emergency, as this will show your ability to handle the responsibilities of the SOC Alarm Response and Investigations Controller.
✨Tip Number 3
Network with professionals in the security industry, especially those who work in similar roles. Engaging with them can provide valuable insights into the position and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would respond to various incidents and be ready to articulate your thought process clearly, showcasing your decision-making and leadership skills.
We think you need these skills to ace SOC Alarm Response and Investigations Controller
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a SOC Alarm Response and Investigations Controller. Highlight your relevant experience in incident management and your ability to work under pressure.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your familiarity with security systems like IDS, IPS, and SIEM, as well as any leadership roles you've held.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for security operations. Mention specific examples of how you've successfully managed incidents or led teams in high-pressure situations.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Wilson James
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a SOC Alarm Response and Investigations Controller. Familiarise yourself with terms like IDS, IPS, and SIEM, as well as the importance of incident management and communication in a security operations centre.
✨Showcase Your Decision-Making Skills
During the interview, be prepared to discuss scenarios where you've had to make quick decisions under pressure. Highlight your experience in crisis management and how you effectively coordinated responses to incidents.
✨Demonstrate Technical Proficiency
Be ready to talk about your experience with security systems and tools. If you've worked with alarm systems or monitoring software, share specific examples of how you used these technologies to manage incidents.
✨Emphasise Team Collaboration
This role requires working closely with various stakeholders. Discuss your ability to collaborate with teams and how you've successfully managed multi-agency involvement in past incidents, showcasing your communication skills.
