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For Companies At a Glance
- Tasks: Engage with clients to resolve outstanding debts and build strong relationships.
- Company: Join a global Energy company known for exceptional training and career growth.
- Benefits: Enjoy a £34,000 salary, bonuses, private health, generous holidays, and an above-average pension.
- Why this job: Perfect for skilled negotiators who thrive on empathy and problem-solving in a dynamic environment.
- Qualifications: Requires 2+ years in field-based collections and excellent communication skills.
- Other info: Must have a valid driver's license and reliable vehicle; rigorous candidate checks apply.
The predicted salary is between 20400 - 40800 £ per year.
Field Collections Officer – B2B Debt Recovery
Kent | £29,000 base + £5,000 car allowance + Bonus | Private Health, Strong Pension, Generous Holidays from Day One
Permanent | Field-Based | Global Energy Company
If you’ve got experience collecting payments face-to-face and know how to handle difficult conversations with tact and empathy, this is your chance to join a global company that invests in your training, rewards performance, and offers genuine long-term career opportunities.
What You’ll Be Doing
- Visiting business premises across Kent to discuss overdue accounts and find solutions that work for both sides
- Negotiating realistic repayment plans and, when necessary, executing warrants
- Taking meter readings, gathering key account info, and assessing customer vulnerability
- Keeping accurate records of visits, agreements, and account status
- Building trust with customers while protecting revenue for the company
What You’ll Need
- Proven experience in field-based debt collection, credit control, or cash collection (B2B or energy sector experience ideal)
- Strong negotiation and listening skills – you can de‑escalate, problem‑solve, and close agreements
- Full UK driving licence and your own reliable vehicle
- Professional approach, with the ability to balance firmness and empathy
- Prepared to pass FCA checks, DBS screening, and a credit history review
What’s On Offer
- £5,000 annual car allowance
- Performance bonus on top of base pay
- Private health cover
- Generous holiday allowance from day one
- Ongoing training, career progression, and the backing of a major global energy brand
To apply, please email a copy of your CV to Darren Dewrance of Aaron Wallis darren.dewrance@aaronwallis.co.uk
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Customer Service and Finance
Industries: Financial Services and Collection Agencies
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Field Collections Agent employer: Aaron Wallis Sales Recruitment
Contact Detail:
Aaron Wallis Sales Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent
✨Tip Number 1
Familiarise yourself with the specific challenges and regulations in the field of debt collection, especially within the energy sector. Understanding the nuances of this industry will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals already working in field collections or related roles. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare for role-play scenarios that may come up during the interview process. Practising negotiation techniques and how to handle difficult conversations will showcase your skills and confidence as a Field Collections Agent.
✨Tip Number 4
Research common tools and technologies used in field collections. Being knowledgeable about software or apps that assist in managing client relationships and collections can set you apart from other candidates.
We think you need these skills to ace Field Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in field-based debt collection or cash collection. Use specific examples that demonstrate your negotiation skills and ability to build client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and communication skills. Mention your previous roles and how they have prepared you for this position, particularly focusing on your experience with payment collections.
Highlight Relevant Skills: In your application, emphasise your problem-solving abilities and any experience you have with delicate negotiations. This role requires a subtle approach, so make sure to convey your understanding of this in your written application.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A well-presented application reflects your attention to detail, which is crucial for a role that involves client interactions.
How to prepare for a job interview at Aaron Wallis Sales Recruitment
✨Showcase Your Negotiation Skills
As a Field Collections Agent, your ability to negotiate is crucial. Prepare examples from your past experiences where you successfully negotiated payment plans or resolved disputes. This will demonstrate your capability in handling delicate situations.
✨Emphasise Empathy and Listening Skills
Highlight your excellent listening skills and natural empathy during the interview. Share instances where these traits helped you build strong relationships with clients, as this role requires a subtle approach to collections.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Provide specific examples of how you approached problem-solving in field-based collections, showcasing your ability to think on your feet.
✨Prepare for Regulatory Questions
Since the company is regulated by the FCA, be prepared to answer questions about compliance and ethical practices in debt collection. Familiarise yourself with relevant regulations to show your understanding of the industry's standards.
