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- Tasks: Support the Communications team by managing enquiries and coordinating responses.
- Company: Join a leading healthcare regulator focused on public safety and governance excellence.
- Benefits: Enjoy a flexible part-time role with a competitive salary and collaborative work culture.
- Why this job: Be part of an exciting website transformation project and make a real impact.
- Qualifications: Strong communication skills, attention to detail, and experience with Microsoft Office are essential.
- Other info: Must work in the London office once a month; remote work options available.
The predicted salary is between 17952 - 22464 £ per year.
Job Description
Communications and Engagement Support Officer (part time, 2 days per week)
Are you passionate about communications and engagement, and dedicated to providing customer service in a respectful and empathetic manner?
Do you have a keen eye for detail and a commitment to ensuring accuracy in every task you undertake?
Do you have experience managing complex queries and coordinating responses?
If so, we may have an excellent part time opportunity for you, where you will be able to gain experience within an organisation that is collaborative, friendly and inclusive.
Key Facts:
- This is a part time, permanent contract
- 2 days per week – 14 hours (must include 9am to 5pm Wednesday)
- Salary of £29,920 per annum (PAYE), pro rated
- The post-holder must be able to commit to working once per month in the GOsC office in London (SE1).
The Role
The purpose of the Communications and Engagement Support Officer role is to provide support to the Communications, Engagement and Insight team, acting as the first point of contact for external enquiries. You will be responsible for coordinating responses across the organisation within agreed timeframes and will work closely with a job-sharing colleague to deliver day-to-day support to the Communications team. This position reports to the Head of Communications, Engagement and Insight.
It’s an exciting time to join our client, as they are in the midst of commissioning a major transformation project to develop a new website (built in WordPress), with refreshed structure, and a redesign of their content framework. For the right candidate, this role offers the opportunity to contribute directly to this high-impact initiative. Experience with WordPress would be beneficial, but is not essential.
Key duties of the role include:
- Act as the first point of contact for external enquiries across various platforms (phone, email, WhatsApp), coordinate responses, and ensure customer service standards.
- Assist in creating, delivering and formatting guidance, public information, and reports, and managing external suppliers.
- Support the maintenance and updating of website content to ensure accuracy, relevance, and consistency across all pages, in collaboration with the wider team.
- Manage student presentations, produce event resources, liaise with stakeholders as required, and maintain contact lists.
- Implement GOsC house style and brand guidelines, ensure compliance in publications, and manage document branding.
- Assist in planning, delivering, and evaluating communications activities, and support team members.
The Successful Candidate will have the following Knowledge, Skills, and Experience:
- Courteous, calm, empathetic and respectful when responding verbally, listening to understand issues, and giving clear explanations to customers, the wider team, and other stakeholders.
- Experience managing complex queries by drafting and coordinating responses with internal stakeholders.
- Proven high attention to detail and quality, ensuring all materials for both internal and external audiences are accurate and reflect the service delivery standards of the organisation.
- Experience reviewing and updating content and style of publications, papers, web pages, and presentations ensuring compliance with brand and style guidelines will be advantageous.
- Team player.
- Advanced working knowledge of Microsoft Office products and technical skills to create, format, and fix documents for the team and support the whole organisation.
- Experience with web development or digital platforms would be a valuable asset.
The Organisation
Our client is a well-established healthcare regulator, dedicated to setting out standards and protecting the public and patients. This organisation is committed to governance excellence.
Our client comprises a team of c30 professionals. Each staff member needs to be flexible and adaptive. Be aware that roles evolve as the needs of the organisation evolve.Â
The team is cooperative and respectful, employing evidence-informed approaches to guide their work. They strive to be influential, aiming to help and develop those they work with. At this organisation, being influential is a collective effort—every team member plays a crucial role in making an impact.
Interested?
For a confidential conversation with FJWilson Talent before applying, please contact us on 0203 195 3600, or email us at resourcingteam@fjwilson.com
*Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.*
Our privacy policy is available on our website: https://www.fjwilson.com/privacy/
FJWilson Talent Services is acting as an Employment Agency in relation to this vacancy.
FJWilson Talent Services encourages applications from all suitably qualified and eligible candidates who represent the full diversity of communities in the UK. Reasonable adjustments are available on request for candidates taking part in all aspects of the selection process
Communications and Engagement Support Officer (part time, 2 days per week) employer: F.J. WILSON
Contact Detail:
F.J. WILSON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications and Engagement Support Officer (part time, 2 days per week)
✨Tip Number 1
Familiarise yourself with the organisation's mission and values. Understanding their commitment to governance excellence and patient protection will help you align your responses during interviews, showcasing your passion for their work.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves being the first point of contact for external enquiries, demonstrating your ability to handle complex queries with empathy and clarity will set you apart from other candidates.
✨Tip Number 3
If you have experience with WordPress or similar digital platforms, be ready to discuss it. Even if it's not essential, showing your willingness to learn and adapt to new technologies can make a positive impression.
✨Tip Number 4
Network with current or former employees of the organisation. Engaging in conversations about their experiences can provide valuable insights into the team culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Communications and Engagement Support Officer (part time, 2 days per week)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in communications and customer service. Emphasise any roles where you managed complex queries or coordinated responses, as these are key aspects of the job.
Craft a Compelling Cover Letter: In your cover letter, express your passion for communications and engagement. Mention specific examples of how you've demonstrated empathy and attention to detail in previous roles, aligning with the job description.
Showcase Relevant Skills: Highlight your proficiency in Microsoft Office and any experience with web development or digital platforms. If you have worked with WordPress, be sure to mention it, as it could set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is accurate and reflects the high standards expected by the organisation.
How to prepare for a job interview at F.J. WILSON
✨Show Your Passion for Communication
Make sure to express your enthusiasm for communications and engagement during the interview. Share examples of how you've successfully managed customer queries in a respectful and empathetic manner, as this aligns with the role's requirements.
✨Demonstrate Attention to Detail
Prepare to discuss specific instances where your keen eye for detail has made a difference in your previous roles. Highlight any experiences where accuracy was crucial, especially in creating or reviewing documents and web content.
✨Familiarise Yourself with WordPress
Even though experience with WordPress isn't essential, having a basic understanding can set you apart. Consider brushing up on how to navigate and update content on WordPress, as this will be beneficial for the role.
✨Emphasise Team Collaboration
Since the role involves working closely with a job-sharing colleague and other team members, be ready to share examples of how you've successfully collaborated in past positions. Highlight your ability to adapt and support others in achieving common goals.
