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- Tasks: Help customers plan unforgettable holidays and exceed sales targets in a fun retail environment.
- Company: Join TUI, the best-loved holiday company, known for its inclusive culture and care for employees.
- Benefits: Enjoy a starting salary of £12.58 per hour, commission, holiday discounts, and health benefits.
- Why this job: Be part of a dynamic team that values customer experience and personal development.
- Qualifications: No specific qualifications required; just bring your passion for travel and customer service.
- Other info: Flexible shifts including weekends and evenings, with training on various systems provided.
The predicted salary is between 20000 - 30000 £ per year.
TUI
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Crawley store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
– TUI offers much more than just starting salary of £12.58 per hour
– Be rewarded for exceeding your targets with our commission scheme
– Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
– Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
– Investment in your development and career progression
– Pension scheme and life assurance
ABOUT THE JOB
– Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
– Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
– You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
– If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
– As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
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Retail Travel Advisor employer: TUI Group
Contact Detail:
TUI Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Travel Advisor
✨Tip Number 1
Familiarise yourself with TUI's offerings and destinations. Knowing the ins and outs of their holiday packages, cruises, and UK breaks will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Since the role is heavily focused on creating unforgettable experiences, think of examples from your past where you went above and beyond for a customer. This will help you stand out as a candidate who truly understands the importance of customer satisfaction.
✨Tip Number 3
Be prepared to discuss how you handle challenges. The job description mentions resolving complaints and adapting to change, so come equipped with stories that demonstrate your problem-solving abilities and resilience in a customer-facing environment.
✨Tip Number 4
Show enthusiasm for travel and adventure! Share your personal travel experiences and how they have shaped your understanding of what makes a great holiday. This passion can resonate well with the interviewers and align with TUI's culture of care.
We think you need these skills to ace Retail Travel Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TUI is looking for in a Retail Travel Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your experience in customer service and sales. Use specific examples that demonstrate your ability to exceed targets and create memorable experiences for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention why you want to work for TUI specifically and how you can contribute to their mission of creating unforgettable holiday experiences.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TUI Group
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs. This will demonstrate that you genuinely care about creating unforgettable holiday experiences.
✨Prepare for Customer Scenarios
Anticipate questions related to customer service scenarios, such as handling complaints or exceeding sales targets. Think of examples from your past experiences where you successfully resolved issues or achieved goals, as this will showcase your problem-solving skills.
✨Familiarise Yourself with TUI's Offerings
Research TUI's products, services, and unique selling points before the interview. Being knowledgeable about their holidays, cruises, and UK breaks will allow you to speak confidently about how you can contribute to their mission of delivering exceptional customer service.
✨Demonstrate Flexibility and Adaptability
Since the role involves varied shift patterns, be prepared to discuss your availability and willingness to work weekends and bank holidays. Highlight any previous experience in fast-paced environments where you had to adapt quickly to changing circumstances.
