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For Companies At a Glance
- Tasks: Lead the cigar service in our luxurious Garden Room, creating memorable experiences for guests.
- Company: Join The Lanesborough, London's No. 1 hotel, renowned for elegance and exceptional hospitality.
- Benefits: Enjoy competitive pay, wellness perks, discounts, and opportunities for personal growth.
- Why this job: Be part of a vibrant team in a stunning setting, perfect for cigar enthusiasts and hospitality lovers.
- Qualifications: Cigar knowledge and sales experience preferred; enthusiasm and teamwork are essential.
- Other info: Work in a beautifully designed space with a focus on luxury and bespoke service.
The predicted salary is between 36000 - 60000 £ per year.
Head of Cigars
We have an exceptional opportunity to join our Garden Room Team at The Lanesborough .
Garden Room
Geared towards cigar enthusiasts, The Garden Room at The Lanesborough cleverly adds some indoor assets to an outdoor space. The covered room is decked out in full Town and Country mode, with oak tables, a roaring fireplace and cosy furnishings, plus gentle underfloor heating and thick blankets for nippy evenings. A haven for smokers, the partially open walls sheltered by manicured hedges allow air to circulate while keeping out the wind, and a heavy-duty extractor fan in the ceiling dispels any lingering whiffs. At the entrance, a walk-in humidor displays an extensive range of Cuban and pre-Castro cigars – a taster of the enjoyment to come. Accompany your premium smoke with a top-notch Cognac.
The Lanesborough
Awarded No. 1 Hotel in London in the Travel + Leisure World\’s Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Collection
Masterpiece Hotels
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
As Head of Cigars, you will work closely with the Garden Room Manager delivering the highest levels of cigar service to our guests. You will be responsible for suggesting and serving cigars, recommending matches to spirits, wines and drinks. You will play a key role in creating a memorable and immersive experience that reflects our commitment to luxury and bespoke hospitality.
Key Requirements
The ideal candidate would be able to demonstrate the following attributes:
- Excellent Cuban cigar knowledge, with a proactive and confident approach to sales.
- Experienced in selling cigars in either retail shop environment or other cigar bars.
- Cigar qualification would be an advantage but not essential.
- Ability to work effectively as part of a team.
- Ability to communicate clearly, professionally and concisely.
- A keen interest in hospitality and be enthusiastic and positive.
In return
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
Financial Wellbeing
- Competitive salary package
- Discretionary Company Sick Pay
- Additional holiday allowance
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
Health & Wellness
- Private Medical Insurance
- Dental and Optical benefits
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiates
- Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform offering job-specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme
Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e.g. Annual Party, Recognition Celebrations, Children\’s Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Head of Cigars employer: The Lanesborough
Contact Detail:
The Lanesborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Cigars
✨Tip Number 1
Familiarise yourself with the specific cigars offered at The Garden Room. Knowing the unique features of their Cuban and pre-Castro selections will help you engage confidently with guests and showcase your expertise.
✨Tip Number 2
Network with other cigar enthusiasts and professionals in the industry. Attend cigar events or join online forums to build connections that could provide insights or recommendations for your application.
✨Tip Number 3
Demonstrate your passion for hospitality during any interactions with the team. Show enthusiasm for creating memorable experiences, as this aligns with the values of luxury and bespoke service at The Lanesborough.
✨Tip Number 4
Research the latest trends in the cigar industry, including popular pairings with spirits and wines. Being knowledgeable about current preferences can set you apart as a candidate who is proactive and well-informed.
We think you need these skills to ace Head of Cigars
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with cigars, particularly any roles in retail or cigar bars. Emphasise your knowledge of Cuban cigars and any relevant qualifications.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cigars and hospitality. Mention specific experiences that demonstrate your ability to create memorable customer experiences and your proactive sales approach.
Showcase Your Communication Skills: Since clear communication is key for this role, ensure your application reflects your ability to communicate professionally. Use concise language and avoid jargon to convey your points effectively.
Highlight Teamwork Experience: As the role requires working closely with the Garden Room Manager and the team, include examples of how you've successfully collaborated in previous positions. This will show your ability to work effectively as part of a team.
How to prepare for a job interview at The Lanesborough
✨Showcase Your Cigar Knowledge
As the Head of Cigars, it's crucial to demonstrate your extensive knowledge of Cuban cigars. Be prepared to discuss different types, their origins, and how they pair with various spirits. This will show your passion and expertise in the field.
✨Emphasise Customer Experience
Highlight your ability to create memorable experiences for guests. Discuss previous roles where you enhanced customer satisfaction, particularly in a hospitality setting. This aligns with the company's commitment to luxury and bespoke service.
✨Demonstrate Team Collaboration
The role requires working closely with the Garden Room Manager and other team members. Share examples of how you've successfully collaborated in past positions, showcasing your teamwork skills and ability to contribute positively to a group dynamic.
✨Prepare for Sales Scenarios
Since the position involves suggesting and selling cigars, be ready to role-play sales scenarios during the interview. This will allow you to showcase your proactive approach and confidence in making recommendations to guests.
