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- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and configure systems.
- Company: Join a friendly client in Cardiff with a modern office environment.
- Benefits: Earn £12.60/hour, enjoy 28 days holiday, and potential for permanent position.
- Why this job: Great opportunity to gain experience in IT while working in a supportive team.
- Qualifications: Experience in IT support, hardware, software, and networking is essential.
- Other info: Immediate start available; apply quickly to secure your spot!
Our friendly client in Cardiff are looking for an immediate start IT Technician to join them initially for a period of 2/3 months, with the view for this to continue on a longer term basis following this. If you are available immediately and have experience in IT support to ensure systems and applications are maintained, then this role is for you! Hours are 9am – 5:30pm, Monday to Friday. You will ideally have access to your own transport due to location. The Role: 1st and 2nd line desktop support to resolve systems issues raised by internal users. Manage incoming support requests via ticket portal, email and telephone. Install, assemble and configure computers, monitors, network infrastructure. Troubleshoot hardware, software, email, network problems. Instruct staff in the use of business and administrative software e.g. Microsoft OfficeThe Person: Strong experience of managing internal IT issues and dealing with end users to find a solution. Patient, professional and calm under pressure. Experience in hardware, software, networking and security software.Benefits: Hourly Rate £12.60 + holiday pay. Opportunity to go permanent very quickly. Working in a bright, modern offices. 28 days holiday. Pension following qualifying period. Free on-site parking.If you feel you have the experience and drive to succeed in this key role, apply today! We expect to fill this role quickly, so don\’t delay and apply today – we\’d love to hear from you
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Make sure to highlight your hands-on experience with both hardware and software troubleshooting. Since the role involves 1st and 2nd line support, showcasing specific examples of how you've resolved similar issues in the past can really set you apart.
✨Tip Number 2
Familiarise yourself with common IT support tools and ticketing systems. Being able to demonstrate your proficiency with these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 3
Since the role requires interaction with internal users, practice your communication skills. Being patient and professional is key, so think of scenarios where you've successfully helped others with tech issues and be ready to discuss them.
✨Tip Number 4
If you have access to your own transport, mention this in your discussions. It shows your commitment and readiness to meet the job's requirements, especially since the location may not be easily accessible by public transport.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly in 1st and 2nd line desktop support. Include specific examples of how you've resolved systems issues and assisted end users.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your ability to work under pressure. Mention your experience with hardware, software, and networking, and explain why you're a great fit for this role.
Highlight Relevant Skills: In your application, emphasise skills such as troubleshooting, customer service, and familiarity with Microsoft Office. These are crucial for the role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Focus Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support. Highlight specific examples of how you've resolved IT issues in the past, particularly with hardware, software, and networking.
✨Demonstrate Your Problem-Solving Ability
Employ a calm and patient approach when discussing past challenges. Share instances where you successfully troubleshot complex problems, as this will show your ability to handle pressure.
✨Familiarise Yourself with Common Tools
Make sure you know the tools and software commonly used in IT support, such as ticketing systems and Microsoft Office. Being able to discuss these confidently will impress your interviewers.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
