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For Companies At a Glance
- Tasks: Engage with members, analyse data, and host meetings to boost participation.
- Company: Join BIMA, a vibrant community in tech and creativity, dedicated to member engagement.
- Benefits: Enjoy a hybrid role with remote work options and a company pension.
- Why this job: Be the voice of our community, making a real impact while connecting with creative minds.
- Qualifications: Strong communication skills and a passion for digital and creative industries are essential.
- Other info: Experience in community management is a plus, but not required.
The predicted salary is between 18000 - 30000 £ per year.
Role Overview: We are seeking a people-driven Community Coordinator to join our team and lead the engagement of our diverse membership in tech and creativity. This role is pivotal in ensuring our members are engaging in the products and services that BIMA membership offers. As the face and voice of BIMA’s community, you’ll be responsible for reviewing engagement metrics through a CRM platform and speaking to the membership on a regular basis to encourage participation. Requirements: Excellent communication and interpersonal skills—both online and in-person. Passionate about digital, tech, and the creative industries. Comfortable using CRM tools, community platforms (e.g. Slack, Linkedin) Experience in working in a community management role, customer service or member engagement role is desirable but not essential. Key responsibilities: Analyse engagement data. Member engagement is reviewed and scored in a CRM platform. The role is responsible to ensure that members are engaging by analysing their data in our CRM and reporting back to the members and wider team. Regularly reach out to low engagers and suggest ways to get involved. Regular check in calls/visits with members. All members should be invited to regular check-in meetings. Larger members receive one to one sessions and smaller members are invited to group calls. The Community Coordinator will schedule and host these meetings. Regular Slack and social comms to community channels It is the responsibility of the Community Coordinator to encourage interaction on Slack and other social channels such as Linkedin. Ensuring new members are onboarded. New members are invited to regular online onboarding meetings to demonstrate how to get value from their membership. Coordinate quarterly Regional Rep meetings & prepare data. BIMA has regional representatives to look after regions outside London. Each Regional Rep should have quarterly meetings with the Community Coordinator to explore the engagement data for their region. Circulate regular membership satisfaction surveys, analyse and respond to the feedback. The Community Coordinator is required to have a deep understanding on what members want from BIMA. Regular membership surveys and reporting back to the BIMA team. Salary: £25k per annum Benefits: Hybrid role, majority remote working, Company Pension41bf1e1f-b16b-4260-a40a-17c77a06fd15
Community Coordinator employer: BIMA
Contact Detail:
BIMA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Coordinator
✨Tip Number 1
Familiarise yourself with CRM tools and community platforms like Slack and LinkedIn. Understanding how these tools work will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Engage with our community online before applying. Join discussions on our social channels, share your thoughts on tech and creativity, and connect with current members. This will give you insights into our community and demonstrate your genuine interest.
✨Tip Number 3
Prepare to discuss your approach to member engagement during the interview. Think about creative ways to encourage participation and how you would analyse engagement data to improve our community experience.
✨Tip Number 4
Showcase your communication skills by being clear and personable in all interactions with us. Whether it's through emails or during interviews, demonstrating your ability to connect with people will be key in this role.
We think you need these skills to ace Community Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in community management, customer service, or member engagement. Emphasise your communication skills and any familiarity with CRM tools and community platforms.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the digital, tech, and creative industries. Mention specific examples of how you've engaged with communities in the past and how you plan to encourage participation among BIMA members.
Showcase Your Data Analysis Skills: Since the role involves analysing engagement data, include any experience you have with data analysis or reporting. Highlight your ability to interpret metrics and suggest actionable insights based on your findings.
Prepare for Potential Questions: Think about questions you might be asked regarding your approach to community engagement and how you would handle low engagement from members. Be ready to discuss strategies you would implement to foster interaction and satisfaction within the community.
How to prepare for a job interview at BIMA
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for building and nurturing communities. Share examples of how you've engaged with members in previous roles, whether through events, online platforms, or direct communication.
✨Familiarise Yourself with CRM Tools
Since the role involves analysing engagement data through a CRM platform, it’s crucial to demonstrate your comfort with these tools. If you have experience with specific CRM software, be ready to discuss how you've used it to enhance member engagement.
✨Prepare for Data-Driven Discussions
Be prepared to talk about how you would analyse engagement metrics and what strategies you might implement to improve participation. Think of specific metrics that are important in community management and how you would use them.
✨Practice Your Communication Skills
As the face and voice of the community, strong communication skills are essential. Practice articulating your thoughts clearly and confidently, both in person and online. Consider role-playing common scenarios you might encounter in the role.
