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For Companies At a Glance
- Tasks: Manage relationships with high-profile members, ensuring personalised service and satisfaction.
- Company: Quintessentially is the leading luxury lifestyle management group, redefining excellence in concierge services.
- Benefits: Enjoy hybrid working, birthday leave, charity days, and a range of wellness perks.
- Why this job: Join a global team dedicated to exceptional service and unique experiences for discerning clients.
- Qualifications: Must be warm, proactive, and skilled in relationship building with strong IT abilities.
- Other info: Puppy-friendly offices and opportunities for remote work make this role even more appealing.
The predicted salary is between 36000 - 60000 £ per year.
INTRODUCTION TO QUINTESSENTIALLY
Expect the best. Experience Better.
For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.
Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.
As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services
JOB SUMMARY
Are you passionate about service excellence and going above and beyond for your clients? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business.
We are looking for an Elite Lifestyle Manager to manage relationships with our high profile members (out of hours) ensuring high individual engagement, satisfaction, loyalty and retention.
The successful candidate will strengthen each relationship by deeply understanding each Member’s unique lifestyle, preferences and needs, and to ensure services offered are personalised and of the highest quality.
HOURS OF WORK
Monday – Friday, 14.00-22.00
REQUIREMENTS
- Warm, friendly, calm, confident and courteous at all times
- Able to anticipate client needs and deliver intuitive and highly personalised solutions
- Pro-active, energetic and positive attitude
- Excellent team player
- Values privacy and confidentiality
- Passionate about travel, culture, and unique global experiences
- Strong IT & CRM systems skills
- Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure
- Able to react and adapt quickly to new requirements and processes
- Strong relationship builder
BENEFITS
- Hybrid working (role dependant)
- Competitive annual leave allowance with a further increase due to long service
- Birthday Allowance – take your birthday off on us!
- Pension Scheme
- Angel Days: Additional paid leave to do charity work
- Long Service Awards – Increased employer pensions, sabbatical, private medical
- Life Assurance
- Digital nomad – The ability to work from anywhere in the world for 1 week
- Study Leave
- Puppy friendly offices
- Qmunity committee – Social events in the office
- Free tea/coffee and snacks
- Wellbeing platform membership
- Training platform membership
- Season Ticket Loans
- Cycle to work scheme
- Discounts with a variety of retail and hospitality companies
Elite Lifestyle Manager, out of hours employer: Quintessentially
Contact Detail:
Quintessentially Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Elite Lifestyle Manager, out of hours
✨Tip Number 1
Familiarise yourself with the luxury lifestyle management industry. Understanding the nuances of high-end service and what sets Quintessentially apart will help you speak confidently about how you can contribute to their mission.
✨Tip Number 2
Network with professionals in the luxury sector. Attend events or join online forums where you can connect with individuals who work in similar roles. This can provide insights into the expectations and culture at Quintessentially.
✨Tip Number 3
Showcase your passion for travel and unique experiences. Be prepared to discuss your own adventures and how they have shaped your understanding of client needs, as this aligns with the role's focus on personalised service.
✨Tip Number 4
Demonstrate your ability to handle pressure and adapt quickly. Prepare examples from your past experiences where you've successfully managed demanding situations, as this is crucial for an Elite Lifestyle Manager.
We think you need these skills to ace Elite Lifestyle Manager, out of hours
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Elite Lifestyle Manager. Tailor your application to highlight your experience in providing personalised service and managing high-profile relationships.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous roles where you've demonstrated exceptional customer service, relationship management, or a passion for luxury experiences. Use specific examples to illustrate your skills.
Personalise Your Application: Quintessentially values individuality and personalisation. Make sure your application reflects your unique personality and approach to service. Mention why you are passionate about the luxury lifestyle sector and how you can contribute to their mission.
Proofread and Edit: Before submitting your application, carefully proofread your documents. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role. A polished application will demonstrate your professionalism.
How to prepare for a job interview at Quintessentially
✨Showcase Your Service Excellence
Quintessentially is all about providing top-notch service, so be prepared to share examples of how you've gone above and beyond for clients in the past. Highlight your ability to anticipate needs and deliver personalised solutions.
✨Demonstrate Relationship Building Skills
As an Elite Lifestyle Manager, building strong relationships is key. Be ready to discuss how you’ve successfully managed client relationships before, focusing on your approach to understanding their unique preferences and needs.
✨Exude Calm and Confidence
In high-pressure situations, it's important to remain calm and confident. Practice maintaining a composed demeanour during the interview, as this will reflect your ability to handle the demands of the role effectively.
✨Emphasise Adaptability and Proactivity
Quintessentially values individuals who can adapt quickly to changing requirements. Prepare to share instances where you've had to pivot or react swiftly to new challenges, showcasing your proactive attitude and energy.
