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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved Canadian brand with over 5,000 locations worldwide.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for career growth.
- Why this job: Be part of an exciting expansion in the UK while making a real impact on customer satisfaction.
- Qualifications: Previous restaurant management experience and strong communication skills are essential.
- Other info: Flexible hours required, including mornings, evenings, and weekends.
The predicted salary is between 26700 - 40000 £ per year.
Overview
Join to apply for the Restaurant Shift / Floor Manager role at Tim Hortons UK & Ireland Ltd.
Are you a natural leader with a passion for food, people, and world-class customer service? We’re searching for a Shift Manager who’s as fired up about hospitality as we are, and to support the Restaurant Manager in the day-to-day operation.
Tim Hortons is part of the fabric of Canada. With over 5,000 quick-service restaurants worldwide, we serve over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the U.K., and we have exciting plans to expand over the UK in the next 10 years.
We prioritise the customers in everything we do, and we are looking for an outgoing Shift Manager to join the team and ensure that we continue to have an exceptional brand. In return, you will be rewarded with a competitive salary and the opportunity to grow with us and carve a glorious career.
Location: NN3 9HY
Salary: £13.00 + Bonus Scheme
What You’ll Do
- Support in leading and inspiring an energetic team to deliver the best customer experience
- Keep things running smoothly, from the customer lobby to the back-of-house operation
- Drive performance, quality, and customer satisfaction every single shift
- Manage stock, schedules, training and all those operational bits
What We’re Looking For
- Previous restaurant management experience (or strong assistant ready to step up!)
- A hands-on, can-do attitude
- Love for food, people, and building a buzz
- Calm under pressure – fast-paced? You thrive in it!
- Excellent communication and leadership skills
What’s In It For You?
- A supportive, inclusive, and ambitious team
- A chance to truly make an impact
- Staff meals & discounts
- Opportunities to grow with a fun, expanding network
- Supportive, upbeat working environment
- Career growth and development opportunities
- Competitive salary and benefits
- Energy, lead by example, and make every shift unforgettable
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries
- Restaurants
Note: This description is based on the provided content and does not include time-stamped postings or extraneous site information.
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Restaurant Shift / Floor Manager employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift / Floor Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in previous roles, especially in fast-paced environments. Be ready to share specific examples of how you've motivated teams and improved customer experiences.
✨Tip Number 3
Prepare to discuss your understanding of operational efficiency and sales strategies. Think about how you can contribute to driving sales and improving performance metrics at Tim Hortons.
✨Tip Number 4
Show your passion for coffee and the restaurant industry. Being genuinely enthusiastic about the role and the brand can set you apart from other candidates and demonstrate your fit for the team.
We think you need these skills to ace Restaurant Shift / Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the restaurant and customer service sectors. Emphasise any leadership roles or management experience, as well as your ability to work in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention specific examples of how you've led teams or improved customer satisfaction in previous positions.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, team leadership, and operational efficiency. Use concrete examples to demonstrate these skills in action.
Show Your Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability and willingness to work various shifts, including early mornings, evenings, and weekends.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Customer Focus
As a Restaurant Shift/Floor Manager, customer service is key. Be prepared to discuss specific examples of how you've prioritised customer satisfaction in your previous roles. Highlight any strategies you've implemented to enhance the customer experience.
✨Demonstrate Leadership Skills
Tim Hortons is looking for a great leader. Share experiences where you've successfully led a team, resolved conflicts, or motivated staff. Emphasise your ability to create a positive work environment and encourage teamwork.
✨Understand Operational Efficiency
Familiarise yourself with the operational aspects of running a restaurant. Be ready to talk about how you've managed staff schedules, maintained cleanliness, and ensured food safety standards in your previous positions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle peak times, customer complaints, or staff performance issues. Practising these scenarios can help you articulate your thought process during the interview.
