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For Companies At a Glance
- Tasks: Lead product development to enhance customer gaming experiences and optimize user interfaces.
- Company: Join a dynamic team in the gambling industry focused on innovation and customer satisfaction.
- Benefits: Enjoy perks like mental health support, learning opportunities, and 50% off bingo tickets!
- Why this job: Be part of a fast-paced environment where your ideas can directly impact player experiences.
- Qualifications: Experience in product management, especially in gaming or tech, is essential.
- Other info: This hybrid role is perfect for those who thrive in collaborative settings.
The predicted salary is between 36000 - 66000 £ per year.
Hybrid role Nottingham, Nottinghamshire, United Kingdom
Full-time, Permanent
Salary: £45,000 to £55,000 depending on experience
Location: UK, Hybrid
We are seeking a dynamic and experienced Customer Experience Product Manager to join our team. The ideal candidate will be passionate about understanding the needs and preferences of our players and will drive the development of product features and enhancements to optimise their gaming experience. The Customer Experience Product Manager will collaborate closely with cross-functional teams to identify opportunities for improvement and innovation, ensuring that our platform continues to deliver best-in-class experiences to our customers.
Responsibilities:
- Product Development and Enhancement:
- Develop and prioritise product features and enhancements that align with customer needs and business strategy.
- Collaborate with design, engineering, and other teams to define product requirements, timelines, and deliverables.
- Drive the development and implementation of new features and improvements, ensuring a seamless and intuitive user experience.
- Support the QA and delivery of our products to ensure we deliver high quality product to our users.
- Ensure products meet regulatory and legal requirements specific to the gambling industry.
- Customer Experience Optimisation:
- Continuously monitor and evaluate the user experience across all omnichannel touchpoints, including in club products and platforms, desktop, mobile, and app.
- Identify opportunities to improve omnichannel conversion, reduce friction points, and enhance overall usability.
- Work closely with UX/UI designers to create intuitive interfaces and optimise user flows.
- Utilise available tools to test and learn, providing product insight to the wider business.
- Performance Tracking and Analysis:
- Establish key performance indicators (KPIs) and metrics to measure the success of product initiatives.
- Monitor and analyse product performance data, user feedback, and other relevant metrics to assess the impact of changes and inform future decisions.
- Generate regular reports and presentations to communicate findings and insights to stakeholders.
- Cross-Functional Collaboration:
- Collaborate closely with digital product managers, product delivery, marketing, customer support, operations, and other teams to ensure alignment and coordination across all customer-facing initiatives.
- Serve as the primary point of contact for product-related inquiries and feedback from internal stakeholders.
- Customer Insight and Research:
- Conduct in-depth analysis of customer behavior, preferences, and feedback to identify trends, pain points, and opportunities for improvement.
- Utilise market research, user surveys, and other data-driven methodologies to gain insights into customer needs and expectations.
Experience And Skills
Industry Expertise
- Strong understanding of the gambling industry, including betting, casino games, and emerging trends.
Product Management Experience
- Experience in product management, ideally within the gambling, gaming, or a related technology-driven industry.
Technical Competence
- Familiarity with software development processes, APIs, and agile methodologies.
Data-Driven Decision Making
- Ability to analyze data and leverage insights to guide product strategy and decision-making.
Regulatory Knowledge
- Experience working with regulations and compliance requirements in the gambling industry.
Communication Skills
- Exceptional written and verbal communication skills to effectively collaborate with diverse teams and stakeholders.
Problem-Solving Ability
- Strong analytical skills with the capability to address complex challenges and propose creative solutions.
Customer-Centric Mindset
- Deep understanding of customers and journeys, with a focus on delivering exceptional experiences and value.
Leadership Skills
- Proven ability to lead teams and projects, driving accountability and results.
Adaptability
- Comfortable working in a fast-paced, dynamic environment with changing priorities.
Hit The Jackpot With Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:
- – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more.
- Thrive App – for your mental wellbeing approved by the NHS.
- My Eva – an online financial expert to help with any money-related matters.
- Buzz Brights Apprenticeships at management level.
- Buzz Learning, our digital learning platform with access to 100s of online courses.
- Access to Trained Mental Health Advocates for advice on your mental wellbeing.
- Staff discount 50% off bingo tickets, food & soft drinks.
- Refer a Friend Scheme.
- Pension Scheme.
Applicants must be 18+
#BB1#J-18808-Ljbffr
Product Manager - CX Customer Experience employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - CX Customer Experience
✨Tip Number 1
Familiarize yourself with the latest trends in the gambling industry. Understanding the current landscape will not only help you in interviews but also demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the gaming and gambling sectors. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer experiences in previous roles. Highlighting your problem-solving skills and customer-centric mindset will set you apart.
✨Tip Number 4
Stay updated on regulatory changes in the gambling industry. Being knowledgeable about compliance requirements will show that you are serious about the role and understand its complexities.
We think you need these skills to ace Product Manager - CX Customer Experience
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Experience Product Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in product management, particularly within the gambling or gaming industry. Provide specific examples of how you've driven product development and enhanced customer experiences.
Showcase Data-Driven Skills: Demonstrate your ability to analyze data and make informed decisions. Include examples of how you've used performance metrics to guide product strategy and improve user experiences.
Communicate Effectively: Since exceptional communication skills are crucial for this role, ensure your application is well-written and free of errors. Clearly articulate your thoughts and experiences, making it easy for the hiring team to see your fit for the position.
How to prepare for a job interview at BUZZ Bingo
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for understanding customer needs and preferences. Share examples from your past experiences where you successfully enhanced user experiences or drove product improvements based on customer feedback.
✨Demonstrate Industry Knowledge
Familiarize yourself with the gambling industry, including current trends and regulations. Be prepared to discuss how your knowledge can contribute to the company's goals and how you can navigate compliance requirements effectively.
✨Highlight Cross-Functional Collaboration Skills
Emphasize your ability to work with diverse teams, such as design, engineering, and marketing. Provide specific examples of how you've successfully collaborated in the past to deliver high-quality products and enhance customer experiences.
✨Prepare Data-Driven Insights
Be ready to discuss how you utilize data to inform product decisions. Bring examples of key performance indicators (KPIs) you've established in previous roles and how you've used data analysis to drive product strategy and improvements.
