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- Tasks: Support individuals in mental health crises, providing person-centered care and crisis management.
- Company: Central offers vital out-of-hours support for mental health in Twickenham and Kingston.
- Benefits: Earn £15.39 per hour with flexible shifts and the chance to make a real impact.
- Why this job: Join a supportive team and help others while gaining valuable experience in mental health services.
- Qualifications: Experience in mental health support, excellent listening skills, and ability to handle challenging situations required.
- Other info: Temporary role for 1-2 months; parking available at both service locations.
Central is currently recruiting for two Crisis Café Support Workers, to work in the Twickenham and Kingston areas. The services provide a vital out-of-hours service supporting individuals experiencing mental health crises. The successful candidates will be required to work 15 hours per week, working Monday's, Thursday's and Friday's. Weekday shifts are 5.30PM – 10:30PM, Saturday shifts are 1:30PM – 10:30PM and Sunday shifts are 1:30PM – 9PM. There is a requirement to work the occasional weekend shift. Temporary cover is required for approximately 1 – 2 months. The pay rate is £13.44 per hour, with £1.95 holiday pay, totalling £15.39 per hour. Please note; this role covers two services in Twickenham and Kingston. In this position, you will be expected to; * Provide person-centred support, information and access to appropriate services for service users, aiming to reduce urgent care admissions * Work with clients in a 1-2-1 capacity and hold caseloads * Provide support to reduce crises through developing effective crisis plans that promote de-escalation, recovery and self-management for clients * Conduct and regularly update risk assessments for service users following operational policies * Identify the suitability of referrals and review client risks regularly * Triage people who drop into the service with the support of the Team Coordinator * Provide on-site activities (developed using service user coproduction) that people who use the service find useful, engaging and of interest * Offer light refreshments and create a relaxed atmosphere within the service * Work collaboratively with clients to develop a discharge plan that considers referral onto other services in the community (both internal and external) that can provide ongoing support * Report incidents in a timely manner with the support of the Team Coordinator or the on-call manager To apply for this role, you must have; * Experience of working with people in a mental health crisis or with complex issues * Experience of facilitating/supporting group work * Working knowledge of the recovery approach in mental health service provision * Excellent listening skills & ability to motivate and coach people with mental health issues * Capable of working under own initiative, planning and prioritising own workloads * Strong team working skills * Ability to deal effectively and calmly with challenging situations as they may arise * Have the resilience to manage emotional situations * Interests, skills or hobbies that could be used for group activities e.g. art, music, cookery * Good literacy, maths and IT skills including being able to use CRM systems to log data and use Microsoft Office packages * Desirable: Mental Health First Aid Training and/or Suicide Prevention Training Please note; there is parking at both services Candidates should confirm their interest as soon as possible, with interviews scheduled shortly after and the appointed candidate expected to start as soon as possible. Further requirements: In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria: * Current valid right to work in the UK * Minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise) * A fully enhanced DBS registered on the DBS update service or willingness to apply for one through Central (at a cost of £60) * Employment or education history to cover the last 5 years which can be verified through the referencing process How to apply: If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration. *Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position
Crisis Café Support Workers employer: Central Recruitment Services Ltd
Contact Detail:
Central Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crisis Café Support Workers
✨Tip Number 1
Familiarize yourself with the specific mental health challenges faced by individuals in crisis. Understanding these issues will help you connect better with clients and demonstrate your commitment to providing person-centred support.
✨Tip Number 2
Highlight any relevant experience you have in facilitating group work or activities. Think about how your interests or hobbies, like art or music, can be integrated into your support work to engage clients effectively.
✨Tip Number 3
Prepare for potential interview questions by practicing scenarios where you had to manage challenging situations calmly. This will showcase your resilience and ability to handle emotional circumstances, which are crucial for this role.
✨Tip Number 4
Research the recovery approach in mental health service provision. Being knowledgeable about this will not only help you in the role but also impress the interviewers with your understanding of effective support strategies.
We think you need these skills to ace Crisis Café Support Workers
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience working with individuals in mental health crises. Emphasize relevant skills such as crisis management, support facilitation, and any group work experience.
Highlight Relevant Experience: Clearly outline your past roles that align with the job requirements. Include specific examples of how you've provided person-centred support and developed crisis plans, as these are key aspects of the role.
Showcase Your Skills: In your application, mention your excellent listening skills, ability to motivate others, and experience in managing challenging situations. These soft skills are crucial for a Crisis Café Support Worker.
Express Your Interest: When forwarding your CV, include a brief cover letter expressing your enthusiasm for the role and why you believe you would be a good fit. Mention any relevant training, like Mental Health First Aid, if applicable.
How to prepare for a job interview at Central Recruitment Services Ltd
✨Show Your Experience with Mental Health Crises
Be prepared to discuss your previous experience working with individuals in mental health crises. Share specific examples of how you've provided support, developed crisis plans, or conducted risk assessments.
✨Demonstrate Your Listening Skills
Since excellent listening skills are crucial for this role, practice active listening techniques. During the interview, show that you can listen attentively and respond thoughtfully to questions.
✨Highlight Your Teamwork Abilities
This position requires strong team working skills. Be ready to share examples of how you've successfully collaborated with colleagues in past roles, especially in challenging situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle challenging situations. Think about how you would approach a crisis, manage emotional situations, and work collaboratively with clients to develop discharge plans.
