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- Tasks: Build relationships with residents and support them during refurbishments.
- Company: Join a reputable Social Housing Contractor known for quality service and great staff retention.
- Benefits: Enjoy a permanent position with a strong pipeline of work and supportive team culture.
- Why this job: Make a real impact in the community while developing your skills in customer care.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Opportunity to manage your own diary and engage directly with tenants.
The predicted salary is between 30000 - 42000 £ per year.
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on refurbishments to high rise blocks in the Manchester region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction The successful candidate must be able t…
Tenant Liaison Officer employer: Fawkes & Reece (North)
Contact Detail:
Fawkes & Reece (North) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Familiarize yourself with the local housing landscape in Manchester. Understanding the specific challenges and needs of tenants in this area will help you build rapport and demonstrate your commitment to their well-being.
✨Tip Number 2
Highlight your communication skills during the interview. As a Tenant Liaison Officer, you'll need to effectively convey information to residents and address their concerns, so be ready to share examples of how you've successfully managed similar situations in the past.
✨Tip Number 3
Research the social housing contractor's values and recent projects. Showing that you align with their mission and have a genuine interest in their work can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with conflict resolution. Being able to handle tenant complaints and resolve issues efficiently is crucial for this role, so think of specific instances where you've successfully navigated challenging conversations.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Tenant Liaison Officer position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in social housing, customer service, or community engagement. Use specific examples that demonstrate your ability to build relationships and manage tenant queries effectively.
Showcase Communication Skills: As a Tenant Liaison Officer, strong communication skills are essential. Make sure to illustrate your ability to communicate clearly and effectively in your application. Consider including examples of how you've successfully resolved tenant issues or facilitated meetings.
Personalize Your Cover Letter: Craft a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working with this particular Social Housing Contractor and how your values align with their focus on quality service and customer care.
How to prepare for a job interview at Fawkes & Reece (North)
✨Show Your People Skills
As a Tenant Liaison Officer, your ability to build positive relationships with residents is crucial. Be prepared to share examples of how you've successfully communicated and resolved issues in the past.
✨Understand the Role's Responsibilities
Familiarize yourself with the specific duties mentioned in the job description, such as managing your own diary and attending tenant forum meetings. This will show that you are serious about the position and understand what it entails.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've dealt with tenant complaints or queries effectively. Highlight your approach to resolving conflicts and ensuring tenant satisfaction.
✨Research the Company
Learn about the Social Housing Contractor's reputation and their focus on quality service. Mentioning this during the interview can demonstrate your genuine interest in the company and its values.
