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- Tasks: Manage client relationships and ensure they receive maximum value from Gartner services.
- Company: Gartner is a leading research and advisory company helping enterprises succeed globally.
- Benefits: Enjoy competitive pay, world-class benefits, and a flexible hybrid work environment.
- Why this job: Join a diverse team making a real impact while growing your career in a supportive culture.
- Qualifications: 3+ years of relevant experience and strong communication skills are preferred.
- Other info: Opportunities for professional growth and a commitment to inclusivity await you.
The predicted salary is between 36000 - 60000 £ per year.
About the role:
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, apply logic, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do:
Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in client satisfaction, retention, and growth
Introduce Gartner services and capabilities to new clients and communicate value to decision makers
Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
Conduct regular reviews of client book of business looking into performance and key client engagement metrics
What you will need:
5+ years relevant professional and/or internship experience
Bachelor’s or Master’s degree preferred
Proven track record of success fueled by a passion for delighting clients
Strong communication, collaboration, prioritization, critical thinking, and influencing skills
Ability to use English (Reading, Writing and Speaking) at a Business or Native level
Additional language is beneficial
What you will get:
We offer a highly competitive rewards & benefits package
Collaborative, team-oriented culture that embraces diversity
Professional development and unlimited growth opportunities
#LI-WB3
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it\’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at or by sending an email to .
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Client Success Manager High Tech employer: Gartner
Contact Detail:
Gartner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager High Tech
✨Tip Number 1
Familiarise yourself with Gartner's services and how they align with client needs. Understanding the specific value propositions will help you engage effectively with potential clients and demonstrate your ability to drive client success.
✨Tip Number 2
Network with current or former Client Success Managers at Gartner. They can provide insights into the role, company culture, and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and driving retention. Be ready to share specific examples of how you've added value to clients in previous roles.
✨Tip Number 4
Showcase your communication and collaboration skills during any interactions with Gartner. These are crucial for a Client Success Manager, so highlight experiences where you've successfully worked with diverse teams or stakeholders.
We think you need these skills to ace Client Success Manager High Tech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management and customer service. Use specific examples that demonstrate your ability to build and maintain relationships with clients, as this is crucial for the Client Success Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client success and how your skills align with Gartner's mission. Mention any experience you have with C-level executives and how you can help clients maximise their investment in Gartner services.
Showcase Relevant Skills: Highlight key skills such as communication, collaboration, and critical thinking in your application. Provide examples of how you've used these skills in previous roles to enhance client satisfaction and retention.
Research Gartner: Familiarise yourself with Gartner's services and values. Understanding their approach to client success will allow you to tailor your application and demonstrate your enthusiasm for the role and the company.
How to prepare for a job interview at Gartner
✨Understand Client Needs
Before the interview, research common challenges faced by clients in the high-tech industry. Be prepared to discuss how you would identify and address these needs, showcasing your understanding of client priorities.
✨Showcase Communication Skills
As a Client Success Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. Use examples from your past experiences where effective communication led to successful client outcomes.
✨Demonstrate Relationship Building
Prepare to discuss how you've built and maintained relationships with clients in previous roles. Highlight specific strategies you've used to foster trust and collaboration, especially with senior executives.
✨Highlight Problem-Solving Abilities
Be ready to share examples of how you've tackled difficult situations or resolved conflicts with clients. Emphasise your critical thinking skills and your ability to recommend actionable solutions that drive client satisfaction.
