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For Companies At a Glance
- Tasks: Help customers with inquiries, process orders, and resolve issues in a fast-paced environment.
- Company: Join a longstanding client known for excellent customer service and a supportive team culture.
- Benefits: Enjoy 25 days holiday, onsite parking, and progression opportunities in a modern office.
- Why this job: Be part of a fantastic team while making a real impact on customer satisfaction.
- Qualifications: Excellent communication skills, attention to detail, and a positive, customer-focused attitude required.
- Other info: Office-based role located between Cheltenham and Tewkesbury with a salary up to £29,000.
The predicted salary is between 20800 - 29000 £ per year.
Overview
Job Role: Customer Service Administrator
Location: Tewkesbury – Office Based.
Salary: £30,000
Contract: Permanent
Responsibilities
- Respond to customer inquiries via phone, email, or live chat, providing prompt and accurate information to resolve issues or answer questions.
- Manage and process customer orders, ensuring timely delivery and addressing any issues related to product availability or shipping.
- Handle customer complaints or concerns, investigating issues and coordinating with relevant departments to provide effective solutions.
- Maintain and update customer records in the CRM system, ensuring all information is accurate and up-to-date.
- Assist with general office tasks, including scheduling, filing, and preparing reports, to support the customer support team and other departments.
Benefits
- 25 Days holiday + bank holiday + Christmas shutdown
- Brand new state of the art facilities.
- Progression opportunities.
- Onsite parking.
- Pension.
Qualifications / Skills
- Excellent Communication Skills- Confident and professional phone manner.
- Organised & Detail-Oriented- Able to manage multiple tasks efficiently.
- Customer-Focused- A positive attitude with a commitment to great service.
- IT Skills- Comfortable using Microsoft Office and order-processing software.
- Team Player- Works well with colleagues and contributes to a supportive work environment.
If this position is of interest, please apply today or emailtoday! RE Recruitment act as an employment agency on behalf of the employer. If you don\’t hear back within 5 working days, please take this as an unsuccessful application.
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Contact Detail:
RE People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their offerings will help you answer customer inquiries more effectively and demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires a confident and professional phone manner, consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft Office and any order-processing software. Being comfortable with these tools will not only help you in the role but also show that you're proactive and ready to hit the ground running.
✨Tip Number 4
Highlight your ability to work in a fast-paced environment. Think of examples from your past experiences where you've successfully managed multiple tasks or resolved issues quickly, as this will resonate well with the hiring team.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'customer communication', 'order processing', and 'issue resolution' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills, attention to detail, and IT proficiency. These are key attributes the company is looking for, so make sure they stand out in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at RE People
✨Showcase Your Communication Skills
As a Customer Support Administrator, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, whether through examples of past experiences or by engaging confidently during the interview.
✨Highlight Your Organisational Skills
This role requires managing multiple tasks efficiently. Share specific instances where you successfully organised your workload or handled competing priorities, showcasing your attention to detail and ability to stay on top of things.
✨Demonstrate Customer-Focused Attitude
The company values a positive attitude towards customer service. Prepare to discuss how you've gone above and beyond for customers in previous roles, and express your commitment to providing great service.
✨Familiarise Yourself with Relevant Software
Being comfortable with Microsoft Office and order-processing software is essential. Brush up on these tools before the interview and be ready to discuss your experience using them, as this will show your readiness for the role.
