Shopping Centre Manager

The Centre Manager is to ensure that the overall management of the Centre runs smoothly, including the management of the main service contracts whilst maintaining a safe and pleasant environment for customers and visitors to the Shopping Centre through the management of Health & Safety systems and the promotion of best practice in carrying out all tasks.

Duties and Role:

Communication

• Develop strong relationships with all Tenants.
• Maximise retail sales opportunities for Tenants.
• Build relationships with the wider community and stakeholders including relevant local authority personnel; elected Councillors and Member for Parliament.
• Be actively involved with the North London Chamber of Commerce and Enterprise and other local business organisations that may assist with the future business and commercial development of the Centre.
• Organise and manage regular Tenant meetings and provide feedback and Minutes of Meeting to the Asset Management department.

Service Contracts, Maintenance & Statutory Compliance

• Working with tenants and occupiers to ensure that compliance with statutory regulations is always undertaken.
• Managing all service contracts and arranging reactive maintenance as required.
• Managing and reviewing the Planned Preventative Maintenance (PPM) programme in place under guidance from the Property Management team.
• Maintain accurate records of correspondence, lease information, contractors on site, file notes on all meetings with retailers and any other relevant information that should be maintained to provide a proper audit trail.
• Ensure that each retailer adheres to their lease and Tenant Rules and Regulations.
• Regular reporting and liaison with the Property Management and Facility Management departments.
• Undertake daily checks of the centre and ensure that all remedial works are undertaken within a reasonable time.
• Liaise with tenants, Police, and other Key Stakeholders in all matters of security affecting the Centre’s various occupiers and the Centre common areas.
• Managing the collection, processing, and disposal of all waste; maintaining appropriate records.
• Control and supervise the security operation.
• Control and supervise the cleaning operation.
• Arrangement of insurance inspections & manage insurance claims (as applicable).

Cost Management, Financial Control, and Invoice Processing

• Checking of invoices and receipts prior to authorisation and correct coding of invoices within agreed timescales.
• Keep accurate financial records and reporting.
• Monitoring of all budgets, expenditure and forecasting.

Centre Management Reporting

• Writing up detailed quarterly Centre Reports for submission to the Asset Management department and the Board.
• Work with the Property Management team to formulate Service Charge budgets and assist with reconciling of Service Charge year end accounts.

Marketing & Income

• Managing and promoting the Centre Marketing strategy including regular updates; promotions; and use of social media and the Centre website to maximise publicity – in conjunction with the Group Head of Communications.
• Manage car parking arrangements and report on income and usage.
• Work closely with the Asset Management team in relation to mall income and the re-letting of vacant units and RMU’s within the Centre.

Requirements and Skills:

• An energetic personality with enthusiasm and passion for the role.
• Hardworking, detailed and organised.
• Full awareness of Health and Safety protocols designed to protect the customers, staff, and the overall Centre.
• Excellent oral and written communication skills.
• IT proficient and experience of using Microsoft packages, including Word, Excel and PowerPoint with the aptitude to learn in-house systems. Experience of Yardi is beneficial but not essential.
• Experience of service contract management & scheduling with proven time management skills.
• Experience in commercial Lettings and an understanding of Licences and Leases.

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