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- Tasks: Be the go-to person for tenants, ensuring they feel at home and supported.
- Company: Join Two Rivers Housing, a community-focused organisation dedicated to providing warm, safe homes.
- Benefits: Enjoy a supportive team environment with opportunities for personal growth and development.
- Why this job: Make a real impact in your community while building meaningful relationships with tenants.
- Qualifications: Experience in customer service and a passion for advocating for others is essential.
- Other info: This role offers a chance to reshape housing services based on tenant feedback.
The predicted salary is between 28800 - 43200 £ per year.
Come make a real difference as one of our Neighbourhood Managers! Everyone should have a warm, safe, affordable home. As part of our neighbourhood team, you’ll play a starring role in making this a reality for thousands of people living in our communities. The housing team is the heartbeat of our organisation. As one of our Neighbourhood Managers, you’ll act as a customer champion, advocating for our tenants and working with the wider team and external partners to get them the support they need. You’ll work hard to makes sure our customers are supported and able to sustain their tenancies, build communities and makes sure our neighbourhoods are places where our tenants can thrive. Spending your days out and about in our communities, you’ll be highly visible and the first point of contact for the tenants in your patch. You’ll welcome tenants to their new home, completing the sign-up process and making sure they have everything they need to feel at home. It will be your job to really get to know our tenants, understand their needs and make sure their voices are heard across the organisation. What you’ll bring to the team You’ll be a true advocate for our tenants – building positive relationships and taking ownership of the issues and queries they raise with you. You’ll work with the team and external partners to make sure these are resolved, and keeping tenants updated. You’ll get to know the tenants in your patch and develop a deep understanding of their needs and the needs of the wider community, working together to prioritise and address these. As a true customer champion, you’ll take a human-centric approach, implementing reasonable adjustments where required to make sure you are providing equitable services for our tenants. What we are looking for * A customer champion that will fight to get our tenants the support that they need. * Experienced in working in challenging customer facing situations, with excellent communication, diplomacy and customer service resolution and negotiation skills. * Proven understanding and experience in delivering statutory housing services or similar services. * The ability to listen and learn but most importantly to act on what you’re hearing. About the team The housing team is the heartbeat of Two Rivers Housing. It is fundamental to everything we do and plays a key role in advocating for our tenants. Whether it’s working with the wider team to get repairs or home improvements completed or reaching out to our local partners to find additional support – doing the right thing for our tenants is at the heart of everything this team does. We’ve listened to our tenants and heard what they need from the housing team now and in the future. Using this feedback, we’ve started to reshape the team to enable us to provide truly localised neighbourhood housing services. Our housing team are pretty amazing, and now we have some new exciting opportunities for people to come and join them! We have redesigned the service to allow us to have more time to be present in our neighbourhoods and really get to know our tenants. This will help us be more focussed on problem solving and nipping issues in the bud. It will also help us work more closely with other teams and partner organisations, for the benefit of our tenants and neighbourhoods. This means we have some great new roles to advertise over the next few weeks. So, if you’re looking to make a real difference in your community and want to be part of a great team get in touch! We reserve the right to close this vacancy early depending on the number of applications we receive
Neighbourhood Manager employer: Two Rivers Housing
Contact Detail:
Two Rivers Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Manager
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the demographics, challenges, and resources available in the area will help you connect with tenants and demonstrate your commitment to their well-being.
✨Tip Number 2
Network with local organisations and partners that support housing initiatives. Building relationships with these groups can provide valuable insights and resources that will enhance your ability to advocate for tenants effectively.
✨Tip Number 3
Showcase your customer service skills in real-life scenarios. Engage in volunteer work or community projects that involve direct interaction with people, as this will highlight your ability to handle challenging situations and build rapport.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully resolved tenant issues in the past. Being able to articulate your problem-solving approach will demonstrate your capability as a customer champion during the interview process.
We think you need these skills to ace Neighbourhood Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Neighbourhood Manager. Reflect on how your experiences align with the job description and be ready to articulate this in your application.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, advocacy, and community engagement. Use specific examples that demonstrate your ability to support tenants and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community work and your commitment to tenant advocacy. Mention specific skills such as communication and negotiation that are crucial for the role, and provide examples of how you've used these in past positions.
Showcase Your Understanding of the Community: In your application, emphasise your understanding of the needs of diverse communities. Discuss any previous experience working with similar demographics and how you plan to engage with tenants to ensure their voices are heard.
How to prepare for a job interview at Two Rivers Housing
✨Show Your Passion for Community
Make sure to express your genuine enthusiasm for community work and how it aligns with the role of a Neighbourhood Manager. Share any personal experiences or stories that highlight your commitment to making a difference in people's lives.
✨Demonstrate Your Customer Advocacy Skills
Prepare examples of how you've successfully advocated for customers in previous roles. Highlight your ability to listen, understand their needs, and take action to resolve issues, as this is crucial for the position.
✨Familiarise Yourself with Local Issues
Research the specific neighbourhoods you would be working in. Understanding local challenges and community dynamics will show your potential employer that you're proactive and ready to engage with tenants effectively.
✨Practice Active Listening
During the interview, demonstrate your active listening skills by engaging with the interviewer’s questions thoughtfully. Reflect on what they say and respond appropriately, showcasing your ability to listen and learn from others.
