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- Tasks: Lead a team of cleaning operatives and ensure high service standards across residential sites.
- Company: Join our expanding Chequers division, dedicated to quality cleaning services in South East London.
- Benefits: Enjoy employee ownership, 24/7 GP access, paid volunteering days, and exclusive discounts.
- Why this job: Be part of a supportive culture that values diversity, innovation, and personal growth.
- Qualifications: Management qualification and experience in people management and financial analysis required.
- Other info: Security clearance (DBS) is necessary for this role.
The predicted salary is between 28000 - 36000 £ per year.
Overview
We\’re looking for an experienced Cleaning Account Manager to join our growing London Division, overseeing a diverse portfolio of blue-chip and corporate sites. With several exciting new business wins across the capital, there\’s never been a better time to become part of our expanding team.
In this dynamic and fast-paced role, you\’ll lead and inspire a team of cleaning operatives to deliver exceptional service standards across multiple locations. Your leadership, people management, and client relationship skills will be vital in ensuring continued success and client satisfaction.
Responsibilities
- Build and maintain strong client relationships, ensuring consistently high satisfaction levels.
- Oversee and uphold the quality of service delivery across all sites.
- Recruit, manage, and coach cleaning teams, fostering a motivated and high-performing workforce.
- Conduct regular reports, audits, and project reviews to support the Operations Manager and meet contractual requirements.
- Lead contract and specification review meetings with clients to ensure ongoing alignment.
- Ensure full compliance with Health & Safety procedures and legislation.
- Identify opportunities for continuous improvement, cost efficiencies, and account growth.
Qualifications
- Proven leadership and motivational skills, with the ability to plan ahead, manage pressure, and influence at all levels.
- Experience in financial forecasting, budgeting, and performance analysis.
- A solid understanding of Health & Safety systems within the cleaning industry.
- Previous experience managing commercial cleaning contracts or working with corporate clients.
- A full UK driving licence and flexibility to travel between sites across London.
What we offer
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- Life assurance cover
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Please note: Security clearance (DBS) is required for this role.
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Account Manager employer: Churchill Group
Contact Detail:
Churchill Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the specific housing association contracts in South East London. Understanding the unique challenges and requirements of these contracts will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the cleaning and facilities management industry. Attend local events or join online forums to connect with others who may provide insights or referrals for the Account Manager role.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you motivated your team or improved service delivery.
✨Tip Number 4
Research the company culture and values of StudySmarter. Tailor your approach to align with their commitment to inclusion and employee ownership, highlighting how you can contribute to their success.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in the cleaning or facilities management sector. Emphasise your leadership skills and any experience with client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your skills align with the job description. Mention specific examples of how you've successfully managed teams and improved service delivery in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as financial management, health and safety knowledge, and interpersonal communication. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an Account Manager.
How to prepare for a job interview at Churchill Group
✨Showcase Your Leadership Skills
As an Account Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your motivational techniques and how you handle challenges.
✨Understand the Importance of Client Relationships
Highlight your experience in maintaining strong client relationships. Be ready to discuss specific strategies you've used to ensure high levels of client satisfaction and how you've managed expectations.
✨Familiarise Yourself with Health & Safety Regulations
Since this role involves overseeing cleaning operations, it's crucial to have a solid understanding of health and safety procedures. Brush up on relevant legislation and be prepared to discuss how you've implemented these in previous roles.
✨Demonstrate Financial Acumen
The role requires financial forecasting and budgeting skills. Be prepared to talk about your experience with financial management, including any tools or software you've used to analyse budgets and improve cost efficiency.
