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- Tasks: Manage schedules and logistics for funeral services with care and professionalism.
- Company: Join Dignity Funerals, a trusted name in end-of-life care with over 200 years of history.
- Benefits: Enjoy 30-33 days annual leave, a company pension, and an annual bonus.
- Why this job: Make a meaningful impact by supporting families during sensitive times with a compassionate team.
- Qualifications: Strong organisational skills, empathy, and the ability to work under pressure are essential.
- Other info: Full training provided, with opportunities for career development in a supportive environment.
The predicted salary is between 24000 - 32000 £ per year.
Position: Diary Coordinator
Location: Dignity Funerals Ltd, Folkestone
Job Type: Full-time, permanent
Salary: £28,188.28 per annum
We’re looking for an organised and proactive individual to join our team at Dignity Funerals Ltdas a Diary Coordinator. In this pivotal role, you’ll ensure the smooth delivery of funeral services by expertly managing schedules, resources, and communications across our care centres.
Based at our branch in Folkestone, you’ll help oversee the logistical flow from first contact to final goodbye, coordinating vehicles, staff, and key documentation — all while maintaining exceptional standards of care and professionalism.
Why This Role Matters
At Dignity, we believe that every farewell deserves care, dignity, and respect. As a Diary Coordinator, you’ll be instrumental in making that happen — ensuring everything behind the scenes runs smoothly, so our clients receive seamless service during life’s most sensitive moments.
The Role
This is a highly responsible and dynamic position that requires strong coordination, problem-solving, and communication skills. You’ll work closely with the wider team to manage schedules and respond to daily operational demands.
Key Responsibilities:
- Create and manage rota schedules for fleet and personnel based on funeral volumes
- Oversee logistics for removals, funeral bookings, and transportation of the deceased
- Coordinate documentation and liaise with third parties (e.g., doctors) to ensure smooth operations
- Allocate resources efficiently and monitor costs, striving to minimise inefficiencies
- Maintain high standards in Health and Safety compliance across all working practices
- Support out-of-hours duties as required
About You
We’re looking for someone who:
- Is goal-oriented and committed to delivering results under pressure
- Communicates clearly, confidently, and compassionately
- Can think critically and solve operational problems efficiently
- Has strong organisational skills and attention to detail
- Works well independently and as part of a team
- Is comfortable with digital tools and willing to learn new systems
- Is flexible and responsive to the changing needs of the service
- Understands the importance of empathy in emotionally sensitive situations
What We Offer
- A meaningful career supporting families in difficult times
- Full training and opportunities for career development
- 30 – 33 days annual leave, inclusive of bank holidays
- Company pension, life assurance, and employee assistance programme
- Uniform and all necessary equipment provided
- Annual company bonus
We wouldn’t be able to provide this essential service without our people. If you’d like to be part of a compassionate team dedicated to delivering the highest standards of care — we’d love to hear from you.
What are the next steps?
To join us in this role, simply hit the \’apply\’ button to submit your application and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
Now we are building the UK’s leading end of life company. As part of the Dignity Group, we also operate Farewill, the country’s largest will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well.
Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.
FCA Statement
We’re regulated by the FCA, so some roles may be subject to background checks
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
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Diary Coordinator employer: Dignity
Contact Detail:
Dignity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Diary Coordinator
✨Tip Number 1
Familiarise yourself with the funeral industry and its unique challenges. Understanding the emotional aspects of the role will help you demonstrate empathy during interviews, which is crucial for a Diary Coordinator.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed schedules or logistics in previous roles. This will show that you can handle the dynamic nature of the position effectively.
✨Tip Number 3
Network with professionals in the funeral services sector. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Be prepared to discuss how you would handle sensitive situations. Think of scenarios where you had to remain calm under pressure and communicate effectively, as this will be key in demonstrating your suitability for the role.
We think you need these skills to ace Diary Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Diary Coordinator role. Emphasise your organisational abilities, problem-solving skills, and any previous experience in logistics or scheduling.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific reasons why you want to work at Dignity Funerals Ltd and how your values align with their mission of providing care and compassion.
Highlight Relevant Skills: In your application, clearly outline your communication skills, attention to detail, and ability to work under pressure. Provide examples of how you've successfully managed schedules or coordinated resources in past roles.
Show Empathy and Understanding: Given the sensitive nature of the role, it's important to convey your understanding of the emotional aspects involved in funeral services. Share any experiences that demonstrate your ability to handle such situations with care and professionalism.
How to prepare for a job interview at Dignity
✨Show Your Organisational Skills
As a Diary Coordinator, your ability to manage schedules and resources is crucial. Be prepared to discuss specific examples of how you've successfully organised complex tasks or events in the past.
✨Demonstrate Empathy and Communication
This role involves sensitive situations, so it's important to convey your understanding of empathy. Share experiences where you communicated effectively and compassionately, especially in challenging circumstances.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your critical thinking and problem-solving abilities. Think of instances where you faced operational challenges and how you resolved them efficiently.
✨Familiarise Yourself with Digital Tools
Since the role requires comfort with digital tools, brush up on any relevant software or systems you might encounter. Mention your willingness to learn new technologies during the interview.
