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- Tasks: Handle high volume calls, negotiate payments, and manage arrears.
- Company: Join a supportive recruitment agency focused on equal opportunities.
- Benefits: Long-term temp role with potential for permanent placement and competitive salary.
- Why this job: Develop your career in a regulated environment while providing excellent customer service.
- Qualifications: A Level education or equivalent; experience in collections preferred.
- Other info: Diversity and inclusion are key values; all backgrounds encouraged to apply.
The predicted salary is between 21600 - 32400 £ per year.
Job Description
Are you a collections specialist looking for your next role? This is a fantastic opportunity for an experienced collections professional looking to develop their career within a supportive and regulated environment.
Long term temp role.
Office-based in Slough
£27k
Key responsibilities:
- Responsible for high volume outbound and inbound calls
- Negotiate payments, arrangements and arrears management on all i…
ZIPC1_UKTJ
Collections Specialist/ Credit Control employer: Bucks & Berks Recruitment PLC
Contact Detail:
Bucks & Berks Recruitment PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Specialist/ Credit Control
✨Tip Number 1
Familiarise yourself with the automotive and consumer finance industries, as having specific knowledge in these areas can set you apart from other candidates. Research common practices and regulations within these sectors to demonstrate your understanding during any discussions.
✨Tip Number 2
Practice your negotiation skills before the interview. Role-play scenarios where you need to negotiate payment arrangements or manage arrears, as this will help you feel more confident and prepared to showcase your abilities when it matters most.
✨Tip Number 3
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've successfully handled difficult situations or provided exceptional service, as this is crucial for a collections role where empathy and communication are key.
✨Tip Number 4
Make sure to demonstrate your proficiency in Excel and Word during the interview. You might be asked about your experience with these tools, so be prepared to discuss how you've used them in previous roles to manage data or create reports.
We think you need these skills to ace Collections Specialist/ Credit Control
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in collections or credit control roles. Emphasise any relevant skills, such as customer service and negotiation abilities, that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your background and skills make you a perfect fit for the role and express your enthusiasm for working in a regulated environment.
Highlight Relevant Experience: In your application, focus on your experience with high volume calls and managing arrears. Provide examples of how you've successfully negotiated payments or managed customer accounts in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a collections role.
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Showcase Your Collections Experience
Be prepared to discuss your previous roles in collections or credit control. Highlight specific examples of how you've successfully managed high volumes of calls and negotiated payment arrangements.
✨Demonstrate Customer Service Skills
Since providing excellent customer service is crucial, think of instances where you went above and beyond for a customer. Be ready to explain how you ensure customers understand their options and feel supported.
✨Familiarise Yourself with Regulations
Understand the regulations surrounding collections and credit control. Be ready to discuss how you treat customers fairly and adhere to company policies, as this will show your commitment to compliance.
✨Prepare for Role-Specific Questions
Anticipate questions related to the automotive or consumer finance industry if you have experience in these areas. Research common challenges faced in these sectors and be ready to share your insights.
