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For Companies At a Glance
- Tasks: Drive client satisfaction and retention while managing key accounts in the automotive industry.
- Company: Join Solera, a global leader in data and software services transforming vehicle lifecycle experiences.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration in a dynamic environment.
- Why this job: Be a trusted advisor, helping clients maximise SaaS solutions and make a real impact.
- Qualifications: Fluent in French and Arabic, with 2+ years in customer account management and SaaS experience.
- Other info: Work independently while collaborating across teams; passion for automotive success is key.
The predicted salary is between 36000 - 60000 £ per year.
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
As a Senior Customer Success Manager, you will be responsible for driving client retention, satisfaction, and expansion among our largest accounts. You will act as a trusted advisor, ensuring clients maximize the value of our SaaS solutions through strategic consultation, training, and proactive engagement. Your role will involve relationship management, upselling opportunities, troubleshooting, and promoting best practices to enhance product adoption.
What You’ll Do
Client Engagement & Consultation
- Provide on-site and remote product training to help clients optimize our solutions.
- Build and maintain relationships with key decision-makers at dealerships.
- Offer strategic guidance on best practices for revenue-generating processes in dealership operations.
- Gain leadership buy-in for new technologies and process improvements.
- Conduct business reviews and consultations with dealership leadership to ensure product effectiveness.
Retention & Growth
- Maintain regular communication with customers to proactively address needs and issues.
- Monitor customer usage and identify opportunities to increase adoption and satisfaction.
- Manage an active pipeline of expansion opportunities, including whitespace and greenspace initiatives.
- Consistently meet or exceed sales and retention quotas.
- Work closely with the Renewal Team to support at-risk customers and drive renewals.
Internal Collaboration & Product Expertise
- Provide insights and feedback to internal teams based on customer needs.
- Act as a product knowledge expert within the company.
- Work independently while collaborating effectively across teams.
- Take ownership of assigned accounts with a high level of personal accountability.
What You’ll Bring
Education & Experience
- Bachelor’s degree or equivalent work experience in the automotive industry.
- Fluent in French and Arabic
- 2+ years of customer account management experience.
- 3+ years of experience with SaaS products.
- 1+ year of hands-on experience with DealerSocket CRM.
- Previous experience working with Salesforce CRM.
Technical & Communication Skills
- Proficiency in Microsoft Office Suite.
- Strong ability to train and present to both groups and individuals.
- Excellent verbal and written communication skills, including over the phone.
- Demonstrated ability to work independently with minimal supervision.
- If you\’re passionate about helping automotive clients succeed through cutting-edge SaaS solutions, we’d love to have you on our team!
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
IT Services and IT Consulting
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Customer Success Manager Arabic and French employer: Solera Holdings, LLC.
Contact Detail:
Solera Holdings, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager Arabic and French
✨Tip Number 1
Familiarise yourself with the automotive industry and SaaS solutions. Understanding the specific challenges and opportunities in this sector will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Leverage your language skills in Arabic and French to connect with a broader range of clients. Highlighting your bilingual abilities can set you apart from other candidates and show your commitment to customer success in diverse markets.
✨Tip Number 3
Network with professionals in the automotive and SaaS industries. Attend relevant events or join online forums to build relationships and gain insights that could be beneficial for your role as a Customer Success Manager.
✨Tip Number 4
Prepare to discuss your experience with CRM systems like DealerSocket and Salesforce. Being able to articulate how you've used these tools to enhance customer relationships and drive retention will demonstrate your readiness for the role.
We think you need these skills to ace Customer Success Manager Arabic and French
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer account management, particularly in the automotive industry. Emphasise your fluency in Arabic and French, as well as your familiarity with SaaS products and CRM systems like DealerSocket and Salesforce.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping clients succeed through SaaS solutions. Mention specific examples of how you've driven client retention and satisfaction in previous roles, and how you can bring that expertise to Solera.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, consider including a brief section in your application that demonstrates your ability to communicate effectively. This could be a short paragraph summarising a successful training session or consultation you've led.
Highlight Relationship Management Experience: Detail your experience in building and maintaining relationships with key decision-makers. Provide examples of how you've successfully managed client accounts and identified upselling opportunities, as this is a key aspect of the Customer Success Manager role.
How to prepare for a job interview at Solera Holdings, LLC.
✨Showcase Your Language Skills
As the role requires fluency in Arabic and French, be prepared to demonstrate your language proficiency during the interview. You might be asked to conduct part of the conversation in either language, so practice speaking about your experience and skills in both.
✨Understand the SaaS Landscape
Familiarise yourself with the SaaS products that Solera offers. Be ready to discuss how you can help clients maximise their value from these solutions. Highlight any previous experience you have with similar products and how you’ve successfully driven customer engagement.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer management skills. Prepare examples from your past experiences where you successfully handled client issues, upsold services, or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Relationship Management Skills
Since building relationships with key decision-makers is crucial, be ready to discuss your approach to relationship management. Share specific strategies you've used to maintain client engagement and how you’ve fostered trust and loyalty among your accounts.
