Supervisor Makeup - Oxford
Supervisor Makeup - Oxford

Supervisor Makeup - Oxford

Oxford Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead and inspire a team while delivering exceptional makeup services and customer experiences.
  • Company: Join Sephora, a beauty retailer that celebrates diversity and empowers individuals.
  • Benefits: Enjoy a culture of growth, learning, and community with flexible working hours.
  • Why this job: Make a difference in customers' lives while developing your leadership skills in a vibrant environment.
  • Qualifications: Experience in beauty or retail management, strong communication, and sales skills required.
  • Other info: Be part of an inclusive workplace that values authenticity and teamwork.

The predicted salary is between 28800 - 43200 £ per year.

Location: Westgate, Oxford

Type of contract: Permanent, Full Time 40h

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

As a Supervisor Makeup at Sephora UK, you will take ownership of managing and elevating the makeup department, ensuring that customers receive world-class beauty services and an exceptional shopping experience. In this role, you will be responsible for leading a team of Beauty Advisors, fostering a culture of motivation, coaching, and development, while also ensuring operational excellence and delivering expert makeup services. This position requires a combination of leadership, strategic vision, and in-depth product knowledge to drive both team and customer success.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction.
• Provide continuous training and development opportunities to enhance makeup skills, selling techniques, customer service, and product knowledge.
• Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member’s growth.
• Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service.
• Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes.

Sales Leadership, Service Excellence & Customer Experience

• Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
• Deliver expert makeup consultations, personalised product recommendations, and makeup services to ensure each customer feels valued and empowered.
• Proactively engage with customers to build long-lasting relationships, identifying opportunities for upselling and cross-selling to meet both sales and customer satisfaction goals.
• Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty.
• Stay up-to-date with the latest makeup trends, techniques, and product innovations to provide informed recommendations to customers and team members.

Operational Excellence & Strategic Execution

• Oversee the daily operations of the makeup department, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean, and visually appealing display.
• Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales.
• Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, makeup services offered and implementing strategies to optimise customer satisfaction and store performance, contributing to the store’s broader business goals.
• Maintain Sephora’s operational standards, including loss prevention, health and safety protocols, and adherence to company policies.

New Store Opening Procedures

• Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom.

Skills

• Proven experience in a leadership or management role within the beauty or retail industry, with a focus on makeup artistry and beauty services.
• In-depth knowledge of makeup products, application techniques, and industry trends, with the ability to coach and mentor others.
• Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team.
• Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets.
• Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes.
• Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement.
• Flexibility to work evenings, weekends, and holiday seasons as required.

Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.

Here, you will find:
• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

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Supervisor Makeup - Oxford employer: Sephora

Sephora is an exceptional employer that champions diversity and inclusivity, creating a vibrant community where every employee feels valued and empowered. As a Supervisor Makeup in Oxford, you will benefit from a culture of continuous learning and growth, with ample opportunities for professional development and leadership training, all while working in a dynamic environment that celebrates creativity and teamwork. Join us to make a meaningful impact in the beauty industry and enjoy a fulfilling career that truly makes a difference.
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Contact Detail:

Sephora Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Supervisor Makeup - Oxford

✨Tip Number 1

Familiarise yourself with Sephora's brand values and culture. Understanding their commitment to diversity, inclusivity, and empowerment will help you align your approach during interviews and discussions, showcasing how you can contribute to their mission.

✨Tip Number 2

Brush up on your makeup knowledge and trends. Being able to discuss the latest products and techniques confidently will demonstrate your passion for the industry and your ability to lead a team of Beauty Advisors effectively.

✨Tip Number 3

Prepare examples of your leadership experience in retail or beauty settings. Think about specific situations where you've motivated a team, resolved conflicts, or improved sales performance, as these will be key points of interest for the hiring managers.

✨Tip Number 4

Network with current or former Sephora employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate who truly understands the role.

We think you need these skills to ace Supervisor Makeup - Oxford

Leadership Skills
Makeup Artistry Expertise
Customer Service Excellence
Sales Performance Management
Team Coaching and Development
Communication Skills
Relationship Building
Organisational Skills
Inventory Management
Visual Merchandising
Problem-Solving Skills
Knowledge of Industry Trends
Employee Relations Management
Technological Proficiency in Retail Tools
Flexibility to Work Varied Hours

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in leadership roles, particularly in the beauty or retail industry. Emphasise your makeup artistry skills and any previous management experience to align with the job requirements.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and customer service. Mention specific examples of how you've led teams, driven sales, and provided exceptional customer experiences in the past.

Showcase Your Product Knowledge: In your application, demonstrate your in-depth knowledge of makeup products and trends. This could be through mentioning specific brands or techniques you are familiar with, which will show your expertise in the field.

Highlight Your Leadership Skills: Discuss your approach to team leadership and development. Provide examples of how you've motivated and coached team members, as well as how you've handled employee relations issues, to illustrate your capability in managing a team effectively.

How to prepare for a job interview at Sephora

✨Showcase Your Leadership Skills

As a Supervisor Makeup, you'll be leading a team of Beauty Advisors. Be prepared to discuss your previous leadership experiences, how you motivate and inspire others, and any specific examples of how you've developed team members in the past.

✨Demonstrate Product Knowledge

Make sure to brush up on the latest makeup trends, techniques, and products. Be ready to share your insights and recommendations during the interview, as this role requires in-depth product knowledge to guide both customers and your team.

✨Emphasise Customer Experience

Sephora values exceptional customer service. Prepare to discuss how you've previously enhanced customer experiences, resolved complaints, and built lasting relationships with clients. Highlight any specific strategies you've used to drive customer satisfaction.

✨Prepare for Operational Questions

Since the role involves overseeing daily operations, be ready to talk about your experience with inventory management, visual merchandising, and maintaining operational standards. Think of examples where you've improved efficiency or contributed to sales performance.

Supervisor Makeup - Oxford
Sephora

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