Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Claims Advisors with technical expertise and proactive claims management.
- Company: Join Suncorp, a company dedicated to making a difference in communities.
- Benefits: Enjoy flexible working options, competitive benefits, and discounts on retail and insurance products.
- Why this job: Make a real impact while developing your career in a supportive and inclusive environment.
- Qualifications: Experience in NSW Workers Compensation and understanding of current legislation required.
- Other info: 12-month role based in Newcastle with opportunities for ongoing study support.
The predicted salary is between 36000 - 60000 £ per year.
Take the next step. Be part of something bigger at Suncorp.
- High potential career development opportunity to join our growing NSW Workers Insurance business
- Make a real difference providing quality outcomes for our customer and business
- Permanent role
About the role
The Technical Advisor will provide technical assistance to the Claims Advisors by contributing to and driving proactive claims management. You will be responsible for supporting the Claims Advisors to make timely and appropriate decisions and ensuring claims strategy is cost effective and tailored.
You will also coach and mentor Claims Advisors to ensure sound decision making and to assist the development of legislative and regulatory knowledge and skills.
What you\’ll do:
- Act as the subject matter expert for the immediate team in area of specialisation and is the main point of contact for all technical queries relating to policy, legislation, product knowledge, systems, processes or procedures
- Provides specialist technical and/or professional advice for the authorisation and approval of complex claims involving analysis and experience to arrive at the correct course of action
- Increase awareness of the cost and consequence of technical decisions
- Provide technical expertise and support to ensure ongoing quality decisions and outcomes
- Actively share knowledge, advise and coach others to build and develop technical capabilities to create a ‘high performing team environment’
- Work collaboratively with the Technical Specialist and Leader to identify development opportunities for individuals and the team
What you\’ll bring:
- Proven experience in NSW Workers Compensation
- Experience in a technical role within personal injury insurance e.g., Technical Advisor, Technical Specialist, WPI & Litigation Specialist, IDR Specialist – preferred
- Experience in managing high risk claims areas such as litigation, WPI, Work Injury Damages, Section 39 claims, Internal Dispute Resolutions within the NSW Workers Compensation Scheme – preferred
- Experience in drafting and peer reviewing dispute notices – required
- Demonstrated understanding of current Workers Compensation Legislation – required
- Reasonable understanding of medical terminology – preferred.
What we can offer you:
- Competitive benefits package and excellent work culture
- Excellent discounts on a range of retail favourite stores as well as insurance products
- A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave
- Invest in your brighter future with ongoing study support and career development programs
About Suncorp:
Suncorp is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference – because you’ll be doing that from the moment you start work each day.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.
Advertised: 06 Aug 2025 AUS Eastern Standard Time
Applications close: 20 Aug 2025 AUS Eastern Standard Time
Don\’t see your dream job posted? No problem, sign up for job alerts and we\’ll let you know once something becomes available.
Join our friendly team and utilise your Workers Compensation policy, legislation and product knowledge
Join our friendly team and utilise your Workers Compensation policy, legislation and product knowledge
#J-18808-Ljbffr
Technical Advisor employer: Suncorp
Contact Detail:
Suncorp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Advisor
✨Tip Number 1
Familiarise yourself with the latest NSW Workers Compensation legislation and any recent changes. This will not only help you in interviews but also demonstrate your commitment to staying updated in your field.
✨Tip Number 2
Network with professionals in the Workers Compensation sector, especially those who have experience as Technical Advisors. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed high-risk claims or provided technical advice in previous roles. Real-life scenarios can showcase your expertise and problem-solving skills effectively.
✨Tip Number 4
Research Suncorp's values and culture to align your responses during interviews. Showing that you resonate with their mission of making a difference can set you apart from other candidates.
We think you need these skills to ace Technical Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Advisor position. Understand the key responsibilities and required skills, especially in relation to NSW Workers Compensation and technical roles within personal injury insurance.
Tailor Your CV: Customise your CV to highlight relevant experience in managing high-risk claims and your understanding of Workers Compensation legislation. Use specific examples that demonstrate your expertise and how it aligns with the role's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience in coaching and mentoring, as well as your ability to provide technical support. Make sure to express how you can contribute to creating a high-performing team environment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Suncorp
✨Showcase Your Technical Expertise
As a Technical Advisor, you'll need to demonstrate your deep understanding of NSW Workers Compensation and related legislation. Be prepared to discuss specific cases where you've successfully navigated complex claims and how your expertise contributed to positive outcomes.
✨Emphasise Coaching and Mentoring Skills
Highlight your experience in coaching and mentoring others, especially Claims Advisors. Share examples of how you've helped colleagues develop their technical capabilities and decision-making skills, as this is crucial for fostering a high-performing team environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in high-risk claims areas. Practice articulating your thought process and the steps you would take to ensure cost-effective and timely decisions in complex situations.
✨Demonstrate Empathy and Customer Focus
Suncorp values empathy and making a genuine difference in customers' lives. Be ready to discuss how you've approached customer interactions in challenging situations, showcasing your ability to balance technical knowledge with compassion.
