User Support Engineer

DescriptionSupporting documentsEmployerLocation

Contract: Permanent, Full Time

At City of Bristol College, we deliver transformative education in inclusive and dynamic learning environments and for our employees, this is no different.

One of our key strategic aims is our unrelenting focus on our people-first culture, ensuring you feel valued, empowered, and recognised for your individual contributions and expertise whether that be in a teaching capacity or a professional services team. All colleagues within the College contribute to the success of our students and we actively work to eliminate any barriers at work, ensuring you have the opportunity to thrive.

We currently have an exciting opportunity for a resilient, enthusiastic and proactive ICT User Support Engineer.

About your role:

As an ICT User Support Engineer, your primary responsibility is to ensure the smooth operation of computer systems, enabling end users to complete their college tasks efficiently. This role can involve either fieldwork—supporting and maintaining in-house computer systems, desktops, and peripherals—or working on the ICT helpdesk, where you’ll receive, prioritize, document, and actively resolve end-user help requests. Your role is crucial in maintaining the efficiency and effectiveness of the college’s ICT infrastructure, ensuring that all users can perform their tasks without technical hindrances.

What we offer:

Our people-first ethos provides a highly supportive, flexible approach to enable you to excel within your role and to reach your full potential. In return, you can expect the following:

Two-week paid Christmas close down and additional paid time off over Easter on top of a generous holiday entitlement of 26/30/35 holiday days, plus bank holidays (pro-rata for part time roles).

Membershipto the LocalGovernment Pension Schemewith employer contributions of18.0%

Membershipto the Teachers’ Pension Schemewith employer contributions of28.68%

Paid Volunteering leave (3 days a year)

Family friendly policies including paid fertility and foster friendly policy

A menopause policy outlining support available

A person-centred annual appraisal focusing on your wellbeing and CPD

Access to a benefits portal including shopping discounts and cycle to work scheme plus lots more!

The \’Right to Disconnect\’ from work outside of your normal working hours

A supportive, highly utilised hybrid and flexible working policy

An Aspiring Leaders programme open to all plus our Management Academy for all management roles covering management skill and internal processes

Welfare Rooms at all our sites for professional breakout and relaxation spaces

A bespoke programme of recognition, reward and celebration for colleagues throughout the year to recognise your hard work.

We are committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply to join us. As a disability confident employer, we take a trauma informed approach to our work, support the Care Leavers covenant, and have been awarded accreditation as a College of Sanctuary for refugees.

You can have a look here at our Employee Benefits Booklet for even more.

A few points to note:

If you have a medical condition or an individual need for an adjustment to our processes, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

Don’t meet every single requirement?

We are committed to creating an inclusive and flexible working environment, that promotes diversity. If you are excited about this role but your past experience doesn’t align perfectly with every requirement on the job description or you are seeking an alternative working pattern, please apply anyway – you may just be the person we are looking for. We recognise that talent comes in various forms, and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone.

We do not engage with recruitment agencies for this role. Any CVs received from agencies will be considered as unsolicited and the property of the City of Bristol College, with no obligation to pay agency fees.

Closing date:24 August 2025

Interview date:02 September 2025

Safeguarding Statement

City of Bristol College is committed to safeguarding children and vulnerable adults. All new employees to the College are required to complete and obtain an enhanced DBS disclosure.Further information will be sent to all prospective staff as part of the application process.

A copy of our Safeguarding Policy can be found on the College website.

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