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For Companies At a Glance
- Tasks: Drive customer success by enhancing relationships and optimising services for key clients.
- Company: Join Corporate Traveller, a leading brand in business travel under Flight Centre Travel Group.
- Benefits: Enjoy exclusive travel discounts, career development, vibrant culture, and comprehensive health plans.
- Why this job: Be part of a passionate team dedicated to growth and making business travel easier for clients.
- Qualifications: Experience in customer/account management and strong communication skills are essential.
- Other info: We prioritise inclusivity and support, welcoming accommodation requests during the hiring process.
The predicted salary is between 28800 - 43200 £ per year.
About Corporate Traveller
At Corporate Traveller, were on a mission to take business travel to the next level. And when it comes to our people, we know we are next level. We are anything but ordinary. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG\’s most successful brands, globally. Our mission is to make end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. We lead with passion, ambition, and a hunger to do better. We do whatever it takes to get the best results, for ourselves and our customers. We are committed to helping our customers and each other grow and smash our goals. And at our core, we believe that together we can do anything. Together, we are here to take it to the next level.
About You
As a Customer Success Consultant for Corporate Traveller, your purpose will be to drive customer profitability, retention, and growth. You will contribute new business and achieve maximum revenue for your team by ensuring the adaptation of Corporate Traveller across your portfolio of key clients.
A key focus of your role is showcasing the value of the brand to your clients by maintaining a close relationship with your key contacts, reviewing your clients business needs, and increasing and optimising the number of services provided to your customers.
Qualifications
- Experience in customer/account management
- Ability to clearly articulate knowledge about products, services and value propositions to customers
What\’s in it for you
- Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: With Flight Centre Travel Groups global presence, spanning 30+ brands in over 20 countries, youll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
- Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
- Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
- And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
Our number one philosophy is our people. Flight Centre Travel Group\’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .
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CT Customer Success Consultant employer: Flight Centre Travel Group
Contact Detail:
Flight Centre Travel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CT Customer Success Consultant
✨Tip Number 1
Familiarise yourself with Corporate Traveller's services and technology suite. Understanding how these offerings can benefit clients will allow you to articulate their value effectively during conversations.
✨Tip Number 2
Network within the travel industry, especially with professionals who have experience in customer success roles. Building relationships can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in customer/account management. Be ready to share specific examples of how you've driven customer retention and growth in past roles.
✨Tip Number 4
Showcase your passion for travel and customer service during interviews. Demonstrating enthusiasm for the industry and a commitment to helping clients succeed will resonate well with the hiring team.
We think you need these skills to ace CT Customer Success Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Consultant at Corporate Traveller. Highlight your experience in customer/account management and how it aligns with their mission to enhance business travel.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the job description. Emphasise your ability to articulate product knowledge and value propositions, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of Corporate Traveller's goals. Use specific examples from your past experiences to demonstrate how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your documents are well-organised and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Flight Centre Travel Group
✨Showcase Your Customer Management Skills
Make sure to highlight your experience in customer and account management. Be prepared to discuss specific examples of how you've successfully driven customer profitability and retention in previous roles.
✨Understand Corporate Traveller's Value Proposition
Familiarise yourself with Corporate Traveller's services and how they benefit clients. During the interview, articulate how you can showcase this value to potential customers and help them optimise their travel experience.
✨Demonstrate Your Relationship-Building Abilities
Since maintaining close relationships with key contacts is crucial for this role, be ready to share examples of how you've built and nurtured client relationships in the past. This will show your ability to connect and engage effectively.
✨Emphasise Your Passion for Travel and Customer Success
Corporate Traveller values passion and ambition. Convey your enthusiasm for the travel industry and your commitment to helping customers achieve their goals. This will resonate well with the company's culture and mission.
