Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage vehicle maintenance and ensure efficient handling of breakdowns and repairs.
- Company: Zenith is a leader in cost-effective fleet management solutions, dedicated to exceptional customer service.
- Benefits: Enjoy hybrid working, 24 days holiday, private medical insurance, and a company bonus.
- Why this job: Join a dynamic team, thrive in a fast-paced environment, and make a real impact on fleet management.
- Qualifications: Experience in LCV and HGV roles, with strong communication and organisational skills required.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 22800 - 28400 £ per year.
Zenith is a leader in providing cost-effective, high-quality fleet management solutions. We are dedicated to delivering exceptional service to our customers and are looking for a Fleet Controller to join our dynamic Commercial Fleet Solutions team. This role will involve proactive management of vehicle maintenance, ensuring breakdowns, defects, and repairs are handled efficiently and cost-effectively.
What You\’ll be Doing
As a Fleet Controller, you will be responsible for managing the day-to-day operations of vehicle maintenance, ensuring that any breakdowns, defects, or repairs are handled promptly and with attention to detail. You will work in a fast-paced environment and collaborate with various teams to ensure that vehicles are returned to service quickly with minimal disruption to customers. You must be able to manage your own workload, working under pressure and maintaining high standards of service.
Key Responsibilities:
- Record and track defects, breakdowns, and repairs in the SQL system, ensuring accurate and timely updates.
- Coordinate with suppliers to ensure the correct parties are dispatched for breakdowns and defects, ensuring compliance with warranty, R&M, and contract maintenance guidelines.
- Oversee repairs and ensure they are carried out in a timely and cost-effective manner, keeping customers informed throughout the process.
- Accurately challenge and check costs, sourcing cost-effective parts where necessary.
- Proactively manage the customer\’s fleet in partnership with operational teams, minimizing Vehicle Off Road (VOR) incidents.
- Liaise with suppliers to resolve maintenance issues, ensuring correct diagnosis and managing repair time and costs.
- Maintain excellent communication with customers, providing updates on repair progress, costs, and vehicle downtime.
- Manage customer queries and escalate issues when necessary, ensuring a satisfactory resolution.
- Collaborate with the wider team to improve processes and resolve communication challenges.
What You\’ll Bring
Experience:
- Experience in LCV and HGV mechanical/industry roles.
- Proven experience in a fleet management or similar role.
- Ability to work in a fast-paced, demanding environment
Skills:
- Excellent verbal and written communication skills.
- Strong telephone-based customer service skills.
- Excellent time management and organisational skills, with experience of managing multiple conflicting priorities.
- Proficiency in Microsoft Office and basic IT systems.
- Sound financial comprehension and ability to manage costs.
Behaviours
- Professional attitude and behaviour.
- Organised, reliable, and trustworthy.
- Strong team player who works collaboratively across departments.
Reward
- Salary from £28,405.60
- Company Bonus on top of salary
- Agile working / Hybrid working after successful probation period
- 24 days holiday, which increases with length of employment
- Your birthday off!
- A great pension contribution by Zenith (6.25%)
- Private Medical Insurance as standard
- Life Cover
- Access to our own Zenith GP – on site and virtual for self and immediate family
- Massages on site
- Zenith AA breakdown cover
- Excellent referral scheme if you recommend a friend to us
- Sports and Social club – Company/Team activities
- Free parking
- Onsite bistro
- Equality, Diversity & Inclusion networks
- Perks at Work – save money on everyday essentials with access to shopping discounts
Flexible Benefits include
- Buy / Sell Holidays
- Critical Illness cover
- Dental Cover
- Cash Plan
- Cycle to Work Scheme
- Tech scheme
Why Zenith?
At Zenith, we value our employees and provide opportunities for growth, development, and career advancement. If you are passionate about fleet management, customer service, and thrive in a fast-paced environment, we\’d love to hear from you.
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
#zenspot
#J-18808-Ljbffr
Fleet Controller employer: Zenith Group
Contact Detail:
Zenith Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Controller
✨Tip Number 1
Familiarise yourself with the specific fleet management software mentioned in the job description, particularly SQL systems. Being able to demonstrate your proficiency in these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in managing vehicle maintenance and repairs. Be prepared to discuss specific examples of how you've handled breakdowns or defects efficiently, as this will resonate well with the hiring team.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've effectively liaised with suppliers and customers in past roles. This is crucial for the Fleet Controller position, so having concrete examples will strengthen your case.
✨Tip Number 4
Research Zenith's values and culture, especially their commitment to diversity and inclusion. Be ready to express how your personal values align with theirs, as cultural fit is often a key consideration in the hiring process.
We think you need these skills to ace Fleet Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fleet management, particularly with LCV and HGV roles. Emphasise your ability to manage vehicle maintenance and your experience in a fast-paced environment.
Craft a Strong Cover Letter: In your cover letter, express your passion for fleet management and customer service. Mention specific examples of how you've successfully managed breakdowns or repairs in the past, showcasing your problem-solving skills.
Highlight Relevant Skills: Clearly outline your communication skills, time management abilities, and proficiency in Microsoft Office. These are crucial for the Fleet Controller role, so make them stand out in your application.
Showcase Your Professional Attitude: Demonstrate your professional attitude and reliability in your application. Use examples that reflect your organisational skills and ability to work collaboratively across departments, as these traits are highly valued by Zenith.
How to prepare for a job interview at Zenith Group
✨Know Your Fleet Management Basics
Make sure you brush up on your knowledge of fleet management principles, especially regarding vehicle maintenance and repair processes. Being able to discuss these topics confidently will show that you understand the core responsibilities of a Fleet Controller.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with customers and suppliers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in resolving issues or managing customer expectations.
✨Showcase Your Organisational Skills
The job requires managing multiple priorities under pressure. Be ready to share specific instances where you've successfully juggled various tasks, highlighting your time management and organisational abilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios, such as handling breakdowns or defects. Think of examples from your previous experience where you made quick decisions that led to positive outcomes.
