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- Tasks: Lead service operations, drive revenue growth, and manage a high-performing team.
- Company: Join a recognised 'Best Employer 2025' focused on innovative electrical solutions.
- Benefits: Enjoy an excellent salary, benefits package, and opportunities for professional development.
- Why this job: Make a positive impact while collaborating with diverse teams in a dynamic environment.
- Qualifications: Bachelor’s degree in Electrical Engineering or Business; 4+ years in service operations leadership.
- Other info: Full-time role based in Bradford, with potential for significant career growth.
The predicted salary is between 43200 - 72000 ÂŁ per year.
2 days ago Be among the first 25 applicants
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Are you a globally experienced and entrepreneurial Sales Leader with a strong background in service operations within the electrical equipment or manufacturing sectors? NES Fircroft has been exclusively retained by a client recognised as a \”Best Employer 2025\” who is seeking a Director of Service Operations to accelerate their growth across the UK.
This pivotal role will oversee the strategic planning, execution, and continuous improvement of service operations, ensuring exceptional customer satisfaction and operational efficiency. You will combine leadership of service delivery with a strong emphasis on business development, driving revenue growth and strengthening client relationships for innovative electrical solutions.
In this Director of Service Operations role, you can expect to:
- Lead end-to-end service operations across project management, engineering, estimating, and field service for electrical systems—driving efficiency, reducing downtime, and ensuring safety and compliance.
- Grow service revenue by identifying contract renewals, upsell opportunities, and new business, working closely with sales to develop proposals, negotiate deals, and build strong client relationships.
- Inspire and manage a high-performing team of technicians, coordinators, and managers—recruiting top talent, setting clear goals, and fostering continuous development.
- Collaborate cross-functionally with engineering, manufacturing, and sales to align service delivery with business goals, while managing budgets, forecasts, and P&L to maximise profitability.
- Act as the escalation point for complex service issues, using customer feedback to drive improvements and representing the business at client meetings, industry events, and trade shows
To be successful in this Director of Service Operations position, you will need a robust background in service operations leadership and business development within the electrical industry. We are looking for candidates with:
- A Bachelor’s degree in Electrical Engineering, Business Administration, or a related field (MBA or advanced degree preferred).
- Significant experience in service operations, with 4+ years in a leadership role within the electrical equipment, industrial, or manufacturing sectors.
- Proven sales experience and a track record of driving revenue growth through service contracts and client relationship management.
- A strong understanding of electrical power systems, equipment maintenance, and field service operations.
- Exceptional leadership, team management, communication, negotiation, and interpersonal skills, along with proficiency in data analysis, budgeting, and performance metrics.
If you’re looking to impact and create change positively, you\’ll be rewarded with an excellent salary and benefits package for your inclusive and committed approach.
Please contact our team today to apply and register your interest in this full-time sales leadership position. We\’d love to help you get your next role and enable you to fulfil your professional ambitions.
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales, Management, and Engineering
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Industries
Electrical Equipment Manufacturing, Electric Power Transmission, Control, and Distribution, and Engineering Services
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Director of Service Operations employer: NES Fircroft
Contact Detail:
NES Fircroft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Service Operations
✨Tip Number 1
Network with professionals in the electrical equipment and manufacturing sectors. Attend industry events, trade shows, and seminars to connect with potential colleagues and clients. Building relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Research the company thoroughly. Understand their products, services, and recent developments in the electrical industry. This knowledge will help you tailor your conversations and demonstrate your genuine interest during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've successfully led teams and driven revenue growth in previous roles.
✨Tip Number 4
Showcase your understanding of service operations and business development by discussing relevant metrics and achievements. Highlight how you've improved efficiency, customer satisfaction, and profitability in past positions.
We think you need these skills to ace Director of Service Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service operations and business development, particularly within the electrical equipment or manufacturing sectors. Use specific examples to demonstrate your leadership skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the job description. Emphasise your entrepreneurial spirit and how your previous roles have prepared you for the challenges of the Director of Service Operations position.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as team management, communication, negotiation, and data analysis. Provide concrete examples of how you've successfully applied these skills in past roles.
Showcase Your Industry Knowledge: Demonstrate your understanding of electrical power systems and service operations. Mention any relevant certifications or training that could set you apart from other candidates and show your commitment to the industry.
How to prepare for a job interview at NES Fircroft
✨Showcase Your Leadership Experience
As a Director of Service Operations, your leadership skills are crucial. Be prepared to discuss specific examples of how you've successfully led teams in the past, focusing on your ability to inspire and manage high-performing groups.
✨Demonstrate Business Development Acumen
Highlight your experience in driving revenue growth through service contracts and client relationships. Prepare to share successful strategies you've implemented for contract renewals and upselling opportunities.
✨Understand the Technical Aspects
Since this role involves overseeing service operations for electrical systems, ensure you can discuss your technical knowledge. Be ready to explain how your understanding of electrical power systems has contributed to operational efficiency and customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding complex service issues. Think of examples where you've used customer feedback to drive improvements and how you handled escalations effectively.
