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- Tasks: Lead and manage patient feeding and retail catering operations in a hospital setting.
- Company: ISS is a global leader in workplace and facility management, dedicated to enhancing user experiences.
- Benefits: Enjoy a diverse workplace, opportunities for growth, and a chance to make a real impact.
- Why this job: Shape catering services that improve patient wellbeing and visitor experiences in a healthcare environment.
- Qualifications: Food Safety Level 3 (Level 4 preferred) and experience in food handling and leadership required.
- Other info: This role is internal only; external applications will not be considered.
The predicted salary is between 42000 - 60000 £ per year.
Catering Operations Manager
Location: London, SE13 6LH
Hours of work: 40
Contract Type: Permanent
This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.
The Catering Operations Manager will provide senior-level leadership in the development and management of all patient feeding and retail catering facilities within the hospital.
You will be responsible for implementing and maintaining robust systems and processes that meet Government, Trust, and company legislation, ensuring the highest standards of safety, compliance, and service delivery.
Job Description
Leading a multi-faceted team, you will provide clear, consistent direction and foster a culture of excellence, collaboration, and accountability.
With a strong focus on both patient care and customer experience, you will play a key role in enhancing catering services across the hospital, balancing operational efficiency with quality and innovation.
This is a highly visible leadership role that offers the opportunity to shape catering provision within a healthcare environment, making a meaningful impact on patient wellbeing and visitor experience alike.
Key Responsibilities
- Lead and manage all patient feeding and retail catering operations across the hospital site, ensuring compliance with company policies and hospital food standards.
- Maintain high standards of health, safety, hygiene, and food safety, ensuring safe delivery of services for patients and retail outlets.
- Hold full financial responsibility for catering accounts, including budgeting, forecasting, sales targets, and cost control.
- Plan, develop, and review catering offers in collaboration with SMEs, adapting to evolving guidance and customer needs.
- Manage, develop, and support team members through clear objectives, training, and personal development plans.
- Build and maintain effective relationships with stakeholders, including Trust staff, clients, and external partners.
- Monitor and report on service delivery, implementing continuous improvements to meet targets and enhance performance.
Professional and Personal Competencies/Qualifications
- Food Safety qualification (minimum Level 3, Level 4 preferred).
- Level 3 Health & Safety certification.
- Experience in food handling, retail catering, and patient catering (healthcare experience desirable).
- Strong leadership skills with proven experience managing large teams.
- Excellent customer interaction skills with a service-focused approach.
- IT proficiency, particularly Microsoft Office.
- Highly organised, able to prioritise and perform well under pressure.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it\’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Please click on the following link for more information on this role: Job Description
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do click here – https://www.uk.issworld.com/
Catering Operations Manager employer: ISS FACILITY SERVICES LIMITED
Contact Detail:
ISS FACILITY SERVICES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Operations Manager
✨Tip Number 1
Familiarise yourself with the specific catering standards and regulations within healthcare settings. Understanding these guidelines will not only help you in discussions but also demonstrate your commitment to compliance and safety.
✨Tip Number 2
Network with current employees in the catering department. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with fostering a culture of excellence and collaboration. Be ready to share examples of how you've successfully managed teams in the past.
✨Tip Number 4
Stay updated on the latest trends in patient catering and food service innovation. Being knowledgeable about current practices can set you apart as a candidate who is forward-thinking and dedicated to enhancing patient experience.
We think you need these skills to ace Catering Operations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Catering Operations Manager position. Familiarise yourself with the key competencies and qualifications needed, such as food safety and health & safety certifications.
Tailor Your CV: Customise your CV to highlight relevant experience in food handling, retail catering, and leadership roles. Emphasise your achievements in managing teams and improving service delivery, as these are crucial for this role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for patient care and customer experience. Use specific examples from your past experiences to demonstrate how you can enhance catering services within a healthcare environment.
Highlight Leadership Skills: In both your CV and cover letter, focus on your leadership skills and experience managing large teams. Provide examples of how you've fostered a culture of excellence and accountability in previous roles.
How to prepare for a job interview at ISS FACILITY SERVICES LIMITED
✨Showcase Your Leadership Skills
As a Catering Operations Manager, you'll be leading a multi-faceted team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, particularly in high-pressure environments.
✨Demonstrate Your Knowledge of Food Safety
With a focus on health and safety standards, it's crucial to highlight your Food Safety qualifications. Be ready to discuss specific regulations and practices you’ve implemented in previous roles to ensure compliance and safety.
✨Emphasise Customer Experience
This role requires a strong customer service focus. Prepare to share examples of how you've enhanced customer experiences in catering settings, especially in healthcare, and how you balance operational efficiency with quality service.
✨Prepare for Financial Discussions
You'll hold full financial responsibility for catering accounts. Brush up on budgeting, forecasting, and cost control strategies, and be ready to discuss how you've successfully managed finances in previous positions.
