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- Tasks: Manage the entire claims process, ensuring smooth communication and efficient job completion.
- Company: Join BELFOR, the global leader in damage restoration with over 1,100 employees worldwide.
- Benefits: Enjoy 28 days of leave, annual pay reviews, health plans, and more perks.
- Why this job: Be the key contact for customers, making a real impact in their recovery journey.
- Qualifications: Previous admin or customer service experience; GCSE Maths and English or equivalent required.
- Other info: Opportunities for induction and e-learning to enhance your skills.
The predicted salary is between 28800 - 48000 £ per year.
Claims Coordinator
Who are we?
We know what we\’re doing – BELFOR is the global market leader in damage restoration. Our base is in Germany, with over 40 locations and more than 1,100 employees worldwide. We look forward to hearing from you – become a restorer too!
We are seeking a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. In this role, you will ensure that every interaction with BELFOR is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle workflows related to Restoration and Reinstatement following insurance claims. Your goal will be to deliver the highest level of customer experience, acting as a key liaison between policyholders, insurance companies, our in-house field teams (technicians, trades, and managers), and subcontractors.
Your Tasks
- Take ownership of the claim lifecycle from receipt of the initial instruction to job completion.
- Communicate with policyholders via phone and email at all stages of the claim, including initial contact, booking appointments, and resolving queries.
- Handle all administrative aspects of each claim, ensuring client systems and portals (including case notes, logs, and records) are accurately maintained within agreed Service Level Agreements.
- Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to facilitate efficient job completion.
- Schedule technicians based on job requirements, optimizing time and minimizing travel.
Your Profile
- Previous experience in administration, claims handling, or customer service.
- Experience in customer interactions via phone, demonstrating empathy, especially with distressed customers.
- Knowledge of claims management tools and systems is an asset but not required.
- Experience working in a team and supporting colleagues.
- GCSE Maths and English or equivalent qualifications.
Our Offer
- 28 days of annual leave
- Annual pay review
- Retirement pension plan
- Life insurance
- Health cash plan
- Employee assistance programme
- Induction and e-learning opportunities
- Annual flu vaccination
- Eye tests
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Claims Coordinator employer: BELFOR Property Restoration
Contact Detail:
BELFOR Property Restoration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Coordinator
✨Tip Number 1
Familiarise yourself with the claims process and terminology used in the insurance industry. This will help you communicate effectively with both policyholders and insurance companies, showcasing your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be dealing with distressed customers, demonstrating empathy and clarity in your conversations can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the claims and customer service sectors. Attend industry events or join online forums to gain insights and potentially get referrals that could lead to job opportunities at BELFOR.
✨Tip Number 4
Research BELFOR's company culture and values. Understanding what they stand for will allow you to tailor your approach and demonstrate how you align with their mission during the interview process.
We think you need these skills to ace Claims Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Coordinator. Familiarise yourself with the job description and think about how your skills and experiences align with the tasks outlined.
Tailor Your CV: Customise your CV to highlight relevant experience in administration, claims handling, or customer service. Use specific examples that demonstrate your ability to manage customer interactions and handle claims efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for excellent customer service. Mention your previous experiences and how they have prepared you for the role at BELFOR. Be sure to express your enthusiasm for joining their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at BELFOR Property Restoration
✨Show Your Customer Service Skills
As a Claims Coordinator, you'll be the first point of contact for customers. Be prepared to share examples of how you've handled customer interactions in the past, especially with distressed clients. Highlight your empathy and problem-solving skills.
✨Understand the Claims Process
Familiarise yourself with the claims lifecycle and the specific tasks involved. Being able to discuss how you would manage each stage of a claim will demonstrate your knowledge and readiness for the role.
✨Demonstrate Teamwork
This role requires collaboration with various teams. Be ready to talk about your experience working in a team environment and how you support your colleagues. Share specific instances where teamwork led to successful outcomes.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in BELFOR and the position.
