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- Tasks: Lead a dynamic team in a fast-paced retail environment, ensuring top-notch customer service.
- Company: Join Newcastle United, a proud organization dedicated to community and excellence.
- Benefits: Enjoy flexible working, bonuses, free parking, discounts, and access to wellbeing resources.
- Why this job: Be part of an inclusive culture that values diversity and empowers you to thrive.
- Qualifications: Previous retail supervisory experience is a plus, but strong customer service skills are essential.
- Other info: Flexible hours including evenings and weekends; apply early as positions may close quickly.
The predicted salary is between 24000 - 36000 £ per year.
Retail Supervisor Metro Centre, Gateshead Permanent Competitive Salary Closing Date: 7 February 2025 We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey. About the role We’re looking for a Retail Supervisor to work alongside the management team to support building a driven, positive and hard-working team. Working in our fast paced, high footfall store, you will manage sales and services with the aim to exceed commercial targets whilst delivering a best in class, premium retail experience for every visitor. Your impact You will have previous retail supervisory experience, ideally within a fast-paced sports retail environment but this is not essential. You will have significant experience within customer service, ensuring you and the team deliver a ‘best in class’ service. You will be flexible to work variable patterns including regular evenings and weekends. About the team You will work for our Store Manager and Assistant Store Manager, with responsibility for the store associates. Why choose us? We’ve got a range of great benefits and rewards, from flexible ways of working, participation in our non-contractual employee bonus scheme, NUFC life assurance, free parking, discount at Shearers Bar and the Club Shop, Helping Hand – where you can access free GP appointments, Wellbeing Resources, Legal and Financial Support, pension contribution, free lunch and the best part, free tea and coffee. In addition, we run a salary sacrifice scheme which includes, tech, car, cycle to work and many more. United As One We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential. Safeguarding We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with. How to apply To access the full job description for this role please click here. For further information on this role and about the club and our values please visit our careers page. Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates. Recruitment Agencies – please note that we do not accept unsolicited / speculative candidate details or applications. Any candidates supplied, unless formally requested, will be taken as a direct / free candidate
Retail Supervisor employer: Newcastle United FC
Contact Detail:
Newcastle United FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarize yourself with Newcastle United's values and mission. Understanding the club's culture will help you align your answers during the interview and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since delivering a 'best in class' service is crucial for this role, be ready to share specific examples of how you've gone above and beyond for customers in the past.
✨Tip Number 3
Demonstrate your ability to work in a fast-paced environment. Prepare to discuss situations where you've successfully managed multiple tasks or led a team under pressure, as this will resonate well with the hiring managers.
✨Tip Number 4
Be flexible and open about your availability. Since the role requires working evenings and weekends, showing that you're adaptable and willing to meet these demands can set you apart from other candidates.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Retail Supervisor position. Understand the key responsibilities and required skills, especially the emphasis on customer service and team management.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous retail supervisory experience you have, particularly in fast-paced environments. If you have experience in sports retail, make sure to mention it!
Showcase Your Customer Service Skills: Since delivering a 'best in class' service is crucial, provide specific examples of how you've excelled in customer service roles. This could include metrics or feedback that demonstrate your impact.
Tailor Your Application: Customize your CV and cover letter to reflect the values and culture of Newcastle United. Mention your alignment with their commitment to equality, diversity, and inclusion, as well as your enthusiasm for being part of the team.
How to prepare for a job interview at Newcastle United FC
✨Show Your Passion for Retail
Make sure to express your enthusiasm for retail and customer service during the interview. Share specific examples of how you've contributed to a positive shopping experience in your previous roles.
✨Demonstrate Team Leadership Skills
As a Retail Supervisor, you'll be leading a team. Highlight your leadership experiences and how you motivate and support your team to achieve sales targets and provide excellent service.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Prepare scenarios where you successfully handled customer complaints or improved team performance.
✨Understand the Brand and Community
Research Newcastle United and its values. Be ready to discuss how you can contribute to the club's mission of bringing communities together and enhancing the retail experience for fans.
