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For Companies At a Glance
- Tasks: Help clients maximise their Salesforce investment and solve complex technical issues.
- Company: Join Salesforce, a leader in AI, Data, and CRM, driving business innovation.
- Benefits: Enjoy a full-time role with opportunities for career growth and a supportive work culture.
- Why this job: Be a trusted advisor, collaborate with top clients, and make a real impact in tech.
- Qualifications: 5+ years in Salesforce Admin or related fields; strong communication and problem-solving skills required.
- Other info: Inclusive workplace committed to equality and supporting applicants with disabilities.
The predicted salary is between 36000 - 60000 £ per year.
Salesforce Success Architect, Own Backup/ Data Security
Join to apply for the Salesforce Success Architect, Own Backup/ Data Security role at Greg\’s List – DC
Salesforce Success Architect, Own Backup/ Data Security
2 weeks ago Be among the first 25 applicants
Join to apply for the Salesforce Success Architect, Own Backup/ Data Security role at Greg\’s List – DC
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Job Category
Customer Success
Job Details
About Salesforce
Were Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good youve come to the right place.
Success Architect (formerly Technical Account Manager at Own)
The Salesforce Customer Success team is looking for a driven and detail-oriented Success Architect. You will have responsibility for a number of assigned accounts, maintaining a single-minded focus to ensure clients are extracting the most value out of their Own investment. The Success Architect will have a track record in translating complex technical issues into tangible solutions. Collaboration with our most strategic customers is a primary responsibility, demonstrating comprehensive knowledge of the Own platform as well as the wider technical landscape. You will forge relationships with your customers, develop a deep technical understanding of their Salesforce implementation, share technical best practices and act as point of contact for any major incidents, managing the customers expectations and communications through resolution of such incidents.
Responsibilities
- Develop relationships with key business and IT stakeholders and become an expert on a customers implementation by understanding their top business goals and priorities.
- Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers ongoing usage of Salesforce and Own products.
- Attain a Trusted Advisor status with both key business and technical decision-makers.
- Identify key industry business process areas for the opportunity to use the Salesforce platform.
- Lead DR planning activities and provide relevant technical recommendations on solutions to customers business needs in this area.
- In support of the Customer Success Manager and Account Executive , monitor and identify trends in Salesforce adoption and utilization, Success Plan adoption and utilization, providing guidance as part of periodic reviews.
- Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies.
- Provide proactive Communications in the event of a service degradation or disruption.
- Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
- Provide timely account or issue executive level summary status reports both internally and to the customer.
- Identify and collaborate with internal teams to mitigate renewal risks for both license and success plans subscriptions.
Your Work Experience
- Minimum of 5 years relevant work experience in one or more of the following: Salesforce Admin, Customer Success, Enterprise Architecture, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
- Proficiency with both declarative and programmatic product features in Salesforce.
- Proficiency with use of the Salesforce APIs.
- Multiple Salesforce Certifications desired
- Experience in dealing with large, complex, distributed systems-scale business.
- Navigate, escalate and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
- Ability to prioritize, multi-task, and perform effectively under pressure.
- Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features.
- Second language is a benefit.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace thats inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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Seniority level
-
Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
IT System Design Services
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Salesforce Success Architect, Own Backup/ Data Security employer: Greg's List - DC
Contact Detail:
Greg's List - DC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Success Architect, Own Backup/ Data Security
✨Tip Number 1
Familiarise yourself with the Salesforce platform and its features, especially those related to data security and backup solutions. Understanding the technical aspects will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former Salesforce Success Architects to gain insights into their experiences and the challenges they face. This can provide you with valuable information that you can use to tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and resolved complex technical issues in the past. Highlighting your problem-solving skills will demonstrate your capability for the role.
✨Tip Number 4
Stay updated on the latest trends in data security and backup solutions within the Salesforce ecosystem. Being knowledgeable about current developments will show your commitment to the field and your readiness to contribute effectively.
We think you need these skills to ace Salesforce Success Architect, Own Backup/ Data Security
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Salesforce Success Architect position. Tailor your application to highlight how your experience aligns with the specific needs outlined in the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your relevant work experience, particularly in Salesforce Admin, Customer Success, or Technical Architecture. Use specific examples to demonstrate your ability to translate complex technical issues into solutions.
Showcase Your Skills: Make sure to showcase your proficiency with Salesforce APIs and any certifications you hold. Mention your ability to communicate effectively with both technical and non-technical stakeholders, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also outlines how you can help the company achieve its business goals. Be sure to mention your understanding of the Own platform and how you can provide value to their customers.
How to prepare for a job interview at Greg's List - DC
✨Understand the Salesforce Ecosystem
Make sure you have a solid grasp of the Salesforce platform and its features, especially those related to data security and backup solutions. Familiarise yourself with the latest updates and how they can impact customer success.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully translated complex technical issues into practical solutions. Highlight your experience in managing incidents and how you communicated effectively with stakeholders during these situations.
✨Build Rapport with Interviewers
Since relationship-building is key in this role, practice ways to connect with your interviewers. Show genuine interest in their experiences and insights about the company and the role, which will help you establish a rapport.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world challenges. Think through potential customer scenarios involving data security or backup issues and how you would approach them, demonstrating your strategic thinking.
